This winter slammed the U.S. with snow, ice, subzero temperatures, and increased activity for insurers.The Allstate division is cultivating a brand position around being innovative and cutting-edge.
- Posted by smandelb “You make a great point about who is the ultimate customer, you did not mention group. The HR benefit administrator is a larger "customer" than most individual producers. Customer experience has... In reply to: Does Improving the Customer Experience Matter?
- Posted by Kathy Burger “It would be interesting to know whether carriers had an unexpected volume of winter-related claims from non-typical regions -- Atlanta, S. Carolina & other southern locations that experience severe... In reply to: Climate and Claims: The Harsh Winter’s Effects on Insurers
- Posted by Kelly Sheridan “It certainly seems that way. After all, with so many modes of communication today, and the emphasis on personalization, insurers will need to know how their customers prefer to interact. This will... In reply to: Customer Loyalty: The Communications Factor