FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their...Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
- Posted by Kelly Sheridan “Good insight, Mark. Customer experience really is a popular topic in insurance today, and money isn't the only key to success. Building a reputable brand and improving customer relationships are just... In reply to: Does Improving the Customer Experience Matter?
- Posted by Bryan Yurcan “Very true, the HR benefits admin is a key customers for insurance co's to win over, as they are the doorway to a large account. In reply to: Does Improving the Customer Experience Matter?
- Posted by Bryan Yurcan “Especially when you bring imaging/e-documents into the fold, which many financial institutions are trying to ramp up. In reply to: Customer Loyalty: The Communications Factor