A study by Change Sciences finds that the government-run insurance exchanges aren't performing much worse than the industry...NRMA Insurance's "Lock-a-Door" game a colorful way to elucidate insurance's value proposition.
- Posted by Ivy Schmerken “As this graph shows, Healthcare.gov in early December is doing so much better than early November and looks to be ahead of private insurance sites like Humana and Aetna. This is based on a survey of... In reply to: Consumers Report Big Improvements in HealthCare.Gov Usability
- Posted by Kelly Sheridan “You're likely right that it was a combination of both - a decrease in natural disasters and increase in tech-based solutions - that boosted customer satisfaction for this study. I still wonder,... In reply to: Smaller Insurers Boost Customer Satisfaction in P&C: Study
- Posted by Kathy Burger “Great insights, Rod. We already are seeing disruption in the banking industry from non-traditional players such as Coinstar, Greendot, PayPal, Square, etc. (not to mention potentially Google, Apple,... In reply to: Can Your Insurance Company Be the Next Coinstar?