A study by Change Sciences finds that the government-run insurance exchanges aren't performing much worse than the industry...NRMA Insurance's "Lock-a-Door" game a colorful way to elucidate insurance's value proposition.
- Posted by Kelly Sheridan “You're likely right that it was a combination of both - a decrease in natural disasters and increase in tech-based solutions - that boosted customer satisfaction for this study. I still wonder,... In reply to: Smaller Insurers Boost Customer Satisfaction in P&C: Study
- Posted by Kathy Burger “Great insights, Rod. We already are seeing disruption in the banking industry from non-traditional players such as Coinstar, Greendot, PayPal, Square, etc. (not to mention potentially Google, Apple,... In reply to: Can Your Insurance Company Be the Next Coinstar?
- Posted by Kathy Burger “It's possible that another factor in the rise of satisfaction with P&C insurers could be that while there were some big storms in 2013 it was not a record year for natural catastrophes -- so no huge... In reply to: Smaller Insurers Boost Customer Satisfaction in P&C: Study