This winter slammed the U.S. with snow, ice, subzero temperatures, and increased activity for insurers.The Allstate division is cultivating a brand position around being innovative and cutting-edge.
- Posted by Bryan Yurcan “Very true, the HR benefits admin is a key customers for insurance co's to win over, as they are the doorway to a large account. In reply to: Does Improving the Customer Experience Matter?
- Posted by Bryan Yurcan “Especially when you bring imaging/e-documents into the fold, which many financial institutions are trying to ramp up. In reply to: Customer Loyalty: The Communications Factor
- Posted by smandelb “You make a great point about who is the ultimate customer, you did not mention group. The HR benefit administrator is a larger "customer" than most individual producers. Customer experience has... In reply to: Does Improving the Customer Experience Matter?