You will never truly engage the customer until they at least have a favorable impression of the company based on their...More than half of insurance carriers are planning some level of replacement of their claims system this year.
- Posted by KBurger “Thought-provoking discussion, Mark. My husband used to be an insurance agent and he always complained how hard it was to get referrals, even from customers with whom he had a great relationship. As... In reply to: Can Insurers Achieve Customer Engagement?
- Posted by elliemartin “Congratulations for the new data center. These days almost all of the big data center providers are having their focus towards on become green data center with providing best services to their... In reply to: Allstate Opens Green Data Center
- Posted by HeatherD633 “Edununes, thank you for your comment. CCM can be an element of BPM. BPM focuses on optimizing and automating business processes. It typically includes workflow, ECM and should include CCM. However,... In reply to: The Evolution of Insurance CCM