FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their...Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
- Posted by Kelly Sheridan “Interesting that USAA and Geico were also in the top 3 for the Temkin Experience Ratings for customer satisfaction. While mobile adoption rate among customers is low now, the insurers focusing on... In reply to: Mobile Adoption Rate Still Low Among Insurance Customers
- Posted by Guest “It's a In reply to: Mobile Adoption Rate Still Low Among Insurance Customers
- Posted by Kelly Sheridan “Good insight, Mark. Customer experience really is a popular topic in insurance today, and money isn't the only key to success. Building a reputable brand and improving customer relationships are just... In reply to: Does Improving the Customer Experience Matter?