Many companies don't have a holistic view of the customer or lack the ability to bring disparate systems and functional areas...Hundreds of complex insurance business processes insurance companies are managed inconsistently.
- Posted by Kelly Sheridan “All of these points relate back to that first strategic area you mention - planning for the customer of the future. Venturing into omnichannel, cloud, analytics and mobile, creating a flexible... In reply to: There's No Need to Separate Direct and Agent Insurance Sales
- Posted by Kelly Sheridan “That's a good point, Anshu, there is plenty for insurers to consider when deciding whether or not to outsource. Cost is a major factor, as you note, and when it comes to outsourcing there can be a lot... In reply to: Outsourcing IT: It Takes Three to Tango
- Posted by Anshu Biswas “I still view that cost is still a key objective of outsourcing. The advantage is that - in outsourcing you get to view it as fees for the services and not cost of individuals. The smarter outsourcer... In reply to: Outsourcing IT: It Takes Three to Tango