For proposed V2V safety systems to work in the real world, a free flow of data between connected cars is essential. Naturally, the...You will never truly engage the customer until they at least have a favorable impression of the company based on their...
- Posted by Nathan Golia “this goes without saying, Tim. In an age of animosity between big financial institutions and their customers, those that break the mold with trust can find lots of success. In reply to: Trust is Necessary for Insurance Customer Experience
- Posted by Nathan Golia “Name changes are always a little awkward. Clearly this was focus-grouped and researched wonder what the final decision point was. In reply to: WellPoint to Rebrand as Anthem, Inc.
- Posted by Nathan Golia “I'll admit to being surprised to read this. Insurers need to add talent that understands modern-era customer interaction. In reply to: Talent Acquisition Low on Insurers’ Priorities