4. Get Your Ducks in a Row
We have all of our policyholders’ information -- location, risk values, types of policies -- recorded, organized and accessible to our claims team in a very efficient way. So as we observed the storm track of Sandy, we had a very good idea of what response it would require significantly before landfall.
— Steve Johnson, Senior VP, Claims, Assurant Specialty Property (Atlanta).
Source: Assurant Specialty Property
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio