Claims

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Kathy Burger
Kathy Burger
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10 Realities of the Sandy Claims Process

Sorting through the rhetoric, recognition and razzing around the insurance industry’s efforts to resolve claims from Superstorm Sandy.
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9. Girding for Battle

We provided Blackberrys to people who didn’t normally have them, in case they needed to work from home. Managers and volunteers capable of taking first notice of loss were given a checklist. Classrooms that we use for large meetings were equipped with computer and telecommunications equipment and filled nearly to capacity.

— Gail Petersen, VP, Corporate Communications, Selective

Source: Selective Insurance Group

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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