2012 Elite 8: Where Are They Now?
Focus On The Customer
Senior VP and CIO, Indiana Farm Bureau Insurance
In the decade since he joined the writer of farm, personal lines and life, 2012 Elite 8 award winner Greg Clancy, Indiana Farm Bureau Insurance's senior VP and CIO, has completely remade his firm's IT organization and was responsible for replacing the insurer's primary systems. He's remaining busy this year with four important areas of focus that include revamping front-end systems, introducing new products and implementing new software.
"We are focusing on our customer-facing systems involving electronic applications and signatures in both the P&C and life companies," Clancy notes. "We're also working to improve customer access to policy documents and on paperless document delivery." Clancy's team also is retooling documents with new document-creation software.
Another big area of concentration is dealing with regulatory changes that mainly affect Indiana Farm Bureau's life company. And finally, Clancy's group is creating new commercial products.