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5 Stories That Rocked The Insurance Technology Industry in 2012

Everyone knows what the No. 1 insurance story was this year, but there were a number of other events or trends that emerged in 2012 that will ripple through 2013 and beyond.
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2. Healthcare Reform Reinforced

In late June, the Supreme Court surprisingly affirmed the Patient Protection and Affordable Care Act, with Chief Justice John Roberts crossing ideological lines to cast the deciding vote. That wasn't the end of the story, though, as the Presidential election offered an opportunity to elect Republican Mitt Romney, who vowed to make repeal of the law a focus of his administration. However, President Obama was re-elected, securing the complete rollout of the law.

Health insurers are preparing for a more consumer-oriented future by investing in kiosks, gamification, social sites and more. That consumer focus comes because many Americans are expected to buy health insurance through ACA-mandated exchanges, which are supposed to be built by states. Yet many states with governors opposed to the law are deferring to the federal government to build their exchanges for them — which could delay full implementation of the law while playing catch-up.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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Melanie Rodier
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Melanie Rodier,
User Rank: Apprentice
12/19/2012 | 5:28:11 PM
re: 5 Stories That Rocked The Insurance Technology Industry in 2012
The Progressive story is a fascinating lesson for companies across all industries. Social media has transformed the way firms need to work with, and respond to their clients. If they don't adapt quickly and intelligently, the consequences for their future can be devastating.
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