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Nathan Golia
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5 Stories That Rocked The Insurance Technology Industry in 2012

Everyone knows what the No. 1 insurance story was this year, but there were a number of other events or trends that emerged in 2012 that will ripple through 2013 and beyond.
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4. Nationwide's Data Breach

In October, about a million people associated with Nationwide Insurance — some policyholders, some individuals seeking quotes — had their data compromised in a security breach. While Nationwide is credited with generally doing a good job of follow-up and cleanup, the event is likely to lead insurers to re-examine and shore up their data security efforts. After all, if this could happen to a company whose chief privacy officer is so committed to his charge that he won't even use online banking, it could surely happen to anyone.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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Melanie Rodier
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Melanie Rodier,
User Rank: Apprentice
12/19/2012 | 5:28:11 PM
re: 5 Stories That Rocked The Insurance Technology Industry in 2012
The Progressive story is a fascinating lesson for companies across all industries. Social media has transformed the way firms need to work with, and respond to their clients. If they don't adapt quickly and intelligently, the consequences for their future can be devastating.
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