4. Nationwide's Data Breach
In October, about a million people associated with Nationwide Insurance — some policyholders, some individuals seeking quotes — had their data compromised in a security breach. While Nationwide is credited with generally doing a good job of follow-up and cleanup, the event is likely to lead insurers to re-examine and shore up their data security efforts. After all, if this could happen to a company whose chief privacy officer is so committed to his charge that he won't even use online banking, it could surely happen to anyone.
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio