The Main Street America Group Realizes Significant Business Benefits with WAUSAU Financial Systems and Progress [ Source: WAUSAU Financial Systems ]
July 2008 - Customer case study, profiling The Main Street America Group, that discusses significant business benefits realized with technology from WAUSAU Financial Systems and our partner, Progress Software.
Becoming a Customer-Focused Business--One Policy at a Time [ Source: Diamond Management & Technology Consultants ]
July 2008 - This white paper defines and provides concrete examples of how customer data integration (CDI) can either save or generate millions of dollars for the insurance industry in product design and service, marketing and sales, customer service and claims and fraud detection and compliance. These are the “bedrock” areas of the industry yet carriers still shy away from technology investments that create a customer-centric, integrated repository of data. This paper also delves into why CDI ....
West Bend Mutual Insurance Speeds Claim Processing, Extends Information to Agents with CSC’s Exceed Claims [ Source: CSC ]
March 2005 - For years, adjusters used paper forms to record claim information, which was then entered into West Bend Mutual’s claims system by a team of clerical workers. This paper-based process was even slower for about 50 adjusters working out of their homes, and sharing information with outside parties such as agents was problematic. West Bend needed a claims system that would support the company’s growth and address the need for imaging, electronic funds transfer (EFT) and ....
Thélem assurances and CSC Join Forces to Develop the P&C Version of GraphTalk A.I.A [ Source: CSC ]
March 2007 - Formed in 2004 from the merger between Assurances Mutuelles de l’Indre and Mutuelles Régionales d’Assurance, Thélem assurances needed to replace its administration system with a solution that was scalable to support business growth. The answer was to team with CSC to develop a P&C software solution based on GraphTalk A.I.A, which had a proven track record in the life sector. The result was increased flexibility, accelerated response time, enhanced communications and improved client management.
Penn Mutual Grows Annuity Business 20 Percent Using Work Management Software and CSC’s nbAccelerator [ Source: CSC ]
March 2005 - Penn Mutual recognized in 2003 that it needed to improve services to its producers to fuel growth, so the carrier made a commitment to move toward a paperless back office that takes advantage of new business process management technology from CSC. In just 18 months, the company transformed its processes and experienced 20 percent growth in new annuity business — without adding new staff.
OneAmerica Standardizes Multiple Back-Office Operations with Automated Workflow Distributor [ Source: CSC ]
March 2006 - Relying on multiple administration systems and geographically dispersed operations to support those products, OneAmerica’s network of businesses lacked consistent processing procedures and service standards. There was no way to measure employee performance, in terms of efficiency and quality. The company decided on CSC's Automated Work Distributor, which is offered to the insurance industry exclusively by CSC. The solution introduced standard work practices and metrics throughout operations, streamlined call response times and gained the ability to ....
Ohio Mutual Insurance Improves Policy and Claims Services with CSC’s POINT IN Software [ Source: CSC ]
March 2006 - After more than a century in business, Ohio Mutual Insurance Group faced its biggest challenge ever — increased competition and a computer system that couldn’t keep pace. Ohio Mutual chose CSC for its ability to work as a partner — not as a vendor. CSC worked closely with Ohio Mutual to determine the best way to deliver the stability and flexibility the company needed. Ohio Mutual decided to replace its processing system with CSC’s ....
Grange Insurance Instills Consistency in Claims Handling with CSC’s Colossus [ Source: CSC ]
March 2004 - Grange Insurance of Columbus, Ohio, chose CSC’s Colossus in 1998 to help bring consistency and discipline to the way its claims representatives evaluated bodily injury claims. The software tool improved training of new adjusters and helped Grange’s claims service achieve a 90 percent satisfaction rate with its policyholders.
Zurich Switzerland Improves Motor Claims Adjusters’ Productivity by 25 Percent Using CSC’s KDX [ Source: CSC ]
March 2007 - Zurich Switzerland needed to get greater efficiency and productivity savings from its motor claims adjusters and claims handlers. The company’s 120 claims adjusters were decentralized, operating out of four regional offices with no central management strategy for inspection visits and limited flexibility of resources. There was no way to measure the productivity of the team as team members managed their own workflow. Inefficiencies were compounded by multiple language requirements. Zurich Switzerland needed to develop a ....
PartnerRe Uses SICS/nt to Improve Operational Efficiency and Implement a Common Global Reinsurance System [ Source: CSC ]
March 2008 - As a result of a major global expansion of its business through acquisition, reinsurance specialist PartnerRe needed to consolidate and optimize the administration of its worldwide reinsurance operations — moving to a single network, a common IT infrastructure, and one set of business applications and processes throughout the company. It also needed to improve the accessibility of management information to enable more effective risk assessment.
Munich Re Italy Uses SICS/nt to Improve Operational Efficiency and Increase Cost Effectiveness [ Source: CSC ]
March 2008 - Munich Re Italy (MRI) is the Milan-based subsidiary of the Munich Reinsurance group, the world's number one reinsurer. MRI was a long-standing and satisfied user of CSC's SICS Classic reinsurance administration system. When CSC announced a new version of SICS/nt to suit the Windows operating environment, MRI began to look at the implications of upgrading. Munich Re Italy upgraded it reinsurance administration system, refreshed infrastructure, network and desktops; modified programs and migrated data to make ....
Unlocking the Power of SOA with [ Source: CGI ]
October 2006 - It’s difficult to control costs and manage relationships if your institution is mired in redundant applications serving different products and channels. Accumulating layers of functionality—as well as sibling applications resulting from mergers and acquisitions—results in a partially connected hodgepodge of patches, interfaces and processes that require huge resources to maintain. Tower Group estimates that 72 percent of U.S. banks’ IT budgets in 2005 was spent on maintenance alone, and ....
Straight-Through Processing: A Passport to Competitive Advantage [ Source: Adobe ]
October 2007 - Find out how insurance industry leaders are successfully turning processing into a competitive advantage with straight-through processing in this Webcast.
Claims Processing - Meeting the Challenges of Today and Tomorrow White Paper [ Source: Microsoft ]
May 2007 - This paper examines the claims-processing challenges confronting insurance companies today, describes the strategies that forward-looking companies have identified to address these challenges, and outlines the technologies that enable these companies and their people to become more agile, technologically integrated, responsive and effi cient. Companies that adopt these empowerment strategies are what Microsoft Corp. refers to as People- Ready Businesses; the paper summarizes Microsoft® technologies and services that help leading ....
TANDBERG Solutions Sheet: Banking [ Source: TANDBERG ]
May 2005 - Banking institutions can grow only if they acquire and serve their clients more effectively than their competitors. To do this, Banks are improving profitability and strengthening customer relationships by deploying visual communication strategies — from the local branch to the back office. TANDBERG’s Real-time Advisor™ provides a framework to visually link customers and employees with the right people and the right information on an instantaneous, real-time basis. TANDBERG’s Real-time Advisor provides the ....
ILOG solutions for insurance [ Source: ILOG ]
April 2006 - Policies, procedures and regulations dominate the insurance industry, but implementing them is a challenge. Today, a combination of manual and paper-intensive processes that are time consuming and inefficient, as well as hard-coded rules embedded in multiple systems that are difficult to change and maintain, are driving up costs for insurance companies. In the current environment, quotes or settlements can take weeks. Business logic or rate changes can take months. Introducing new products and ....
Achieving Claims Excellence with ClaimCenter [ Source: Guidewire Software ]
February 2008 - This is an updated look at the P&C market, the critical role that the claims department plays in achieving insurer profitability and the need for insurers to embrace modern, Web-based systems and architectures in order to achieve their goals.
Virtusa Delivers Strategic PRPC Solution for a Leading Global Insurance Company to Streamline Its Customer Service Operations [ Source: Virtusa Corporation ]
October 2007 - Virtusa launched a business process management (BPM) initiative and selected Pegasystems’ PRPC platform to consolidate our clients's Customer Service operations and to build a flexible business processes into its existing applications. Virtusa leveraged our deep PRPC expertise and experience to develop a consolidated system that can be utilized across multiple product lines and multiple geographies.
An East Coast Insurance Company and DocFinity®: Prompt Delivery of Services for Businesses [ Source: Optical Image Technology ]
May 2007 - Operating in nine states, this corporation on the east coast is an insurance holding company for a colorful array of wholesale insurance agencies. The company’s primary focus is on writing insurance for commercial lines, government municipalities, and personal lines. Prior to automation, the company faced inefficiencies from the growing volume of paper, not only because of the company’s growth and the relative increase in paper, but because of the increasing federal regulations and the ....
Companion Property & Casualty: Delivering Claims “Care Packages” Quickly with DocFinity® Workflow [ Source: Optical Image Technology ]
February 2006 - In 2002, the claims backlog at Companion Property & Casualty in South Carolina was becoming a growing problem due to the increasing number of claims, medical bills, correspondence, and other documents on file, and new claims were being received daily. Recognizing that file storage was a problem that would become more complex, a team of business and IT staff began searching for a solution to their file storage, file management, and processing backlog issues. ....
Using Email Management & Workflow Software to Route Information and Maximize Efficiency [ Source: Optical Image Technology ]
August 2007 - Michigan Millers Mutual Insurance Company’s Imaging Support Technician, Greg Cook, discusses how the company has integrated email management with their imaging and digital workflow system to increase data accuracy, trim processing times by as much as 33%, and save more than a thousand staff hours per year. The company has introduced DocFinity® Email Manager in Personal Lines, Commercial Lines, Agribusiness, and Claims. Faxes are also delivered as email messages that can ....
Straight-through Processing -- Using Workflow to Push Information through the Communications Labyrinth at Break-neck Speed [ Source: Optical Image Technology ]
November 2007 - This informational article talks about the roles of digital workflow and effective integration with line-of-business software in facilitating and enabling straight-through processing for insurers. It discusses how integration tools such as Web services and workflow enable communication between multiple line-of-business systems, databases, legacy systems, and other technologies. Readers will learn how tight integration helps them with underwriting new business; automating policy updates; settling claims; and expediting financial transactions. Digital workflow’s role in straight-through processing for ....