ACORD LOMA Notes: Hyland Emphasizes Strategic Partnership, Mobile

Hyland's Ed McQuiston sees opportunities for success in the background of core system modernization efforts, discusses customer appetite for guidance on mobility.

For years Hyland Software took the approach of marketing its OnBase content management software as an enterprise solution. Today the Westlake, Ohio-based vendor also sees value in providing behind-the-scenes functionality within implementations focused on insurance core systems.

"We don't need our presence on a dekstop to validate our existence," comments Ed McQuistion, senior strategic alliance manager. "Some customers want the user experience of a modern core system, which may not provide the content management and archiving capabilities we can offer in the background."

Hyland has aggressively pursued mobility, developing apps for iPhone, iPad, Android, Blackberry and Windows Phone for uses such as claims adjusters downloading and uploading forms and other content in the field.

McQuiston relates that mobile is an area where customers are often seeking guidance from their vendor partners.

"People say, 'What are you doing in mobile?' rather than 'Here's my mobile business need; can you do it?," McQuiston comments. "It's up to us to bring a defined concept to the table."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio