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Allstate Dives Into Mobile Claims Photos

The insurer's new QuickFoto Claims capability is available in 10 states.

Allstate announced today the introduction of QuickFoto Claim, a mobile claims capability available through its existing mobile app for its auto customers.

After an accident, a customer can take photos of their vehicle and the damaged area, submit them through the app, then after review by Allstate an estimate is sent back electronically to the customer.

The introduction follows a previous mobile introduction by Allstate earlier this year — an app for its DriveWise usage-based insurance product — and a mobile FNOL capability delivered at the South by Southwest festival by its subsidiary, Esurance.

Current claims capabilities in the Allstate app allow customers to document accident details, start a claim, view the status of an existing claim, see their claim payment history or send messages to their claim representative.

"QuickFoto Claim is the latest in a series of claims-related capabilities within Allstate Mobile designed to enhance our customers' mobile experiences with Allstate," Allstate SVP Bob Wasserman says in a statement. "This new capability make the claims process even easier and more convenient."

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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Greg MacSweeney
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Greg MacSweeney,
User Rank: Apprentice
9/29/2013 | 1:21:48 AM
re: Allstate Dives Into Mobile Claims Photos
So does the policyholder needs to have the Allstate app on their phone in order to take pictures? I don't know if many policyholders would download the app to their phone just in case they would need it to take pictures sometime in the future.
Cara Latham
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Cara Latham,
User Rank: Apprentice
9/24/2013 | 4:29:56 PM
re: Allstate Dives Into Mobile Claims Photos
This is awesome! This also alleviates the worry that the damage to your vehicle won't be accurately reported. It also alleviates the need to wait at home for an adjuster and having to miss work or other activities to do so. Plus, I am assuming there is the possibility of taking photos that depict the other car (if on the scene), in relation to your own, to provide more details about the accident.
KBurger
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KBurger,
User Rank: Author
9/24/2013 | 4:10:19 PM
re: Allstate Dives Into Mobile Claims Photos
Bob Wasserman discussed this potential capability at the I&T Executive Summit in 2011. As Allstate exands the number of policyholders taking advantage of this capability, and as other carriers start to offer similar capabilities, it will be interesting to track a variety of metrics -- customer satisfaction, processing time, claims payments (is this saving Allstate/insurers $$), etc.
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