August 20, 2013

Aiming to further reduce IT costs, enhance product offerings and online presence, and improve customer service, London-based insurer RSA has extended its application outsourcing agreement with Accenture for five additional years through the end of 2020. Under the agreement, originally signed in 2003, Accenture will continue to provide ongoing development, implementation and maintenance services for RSA's applications that support the insurer's U.K.-based commercial and personal lines operations, including customer relationship management, claims processing, policy administration and back-office applications.

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The initial agreement was extended in 2010 for three additional years through 2015, and has now been extended for five additional years. The application outsourcing services provided to RSA are being delivered throughAccenture Property and Casualty Insurance Services, a business service within Accenture's Financial Services operating group that provides management consulting, technology and outsourcing services to P&C insurers.

"Making it easy for our customers to interact with us is extremely important and our relationship with Accenture ensures that we're able to do this," noted Giles Baxter, RSA UK & Western Europe Information Systems and Change Director, in a press release. Added Simon England, managing director and head of Accenture's Insurance industry practice in the UK and Ireland, "Insurers need to evolve continuously to address policyholders' changing needs, and so do their IT system … The new arrangement will build on the work we have already done to further streamline RSA's business processes and improve application design, building and testing."

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Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & ...