News & Commentary
Content posted in January 2009
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Swiftcover Launches Online-focused Marketing Campaign
News  |  1/29/2009  | 
With its recently launched ad campaign, featuring Iggy Pop, London-based Swiftcover has built a value proposition around the convenience of the online distribution channel.
AIG's Milton Sentenced: Considering the Whole Man
News  |  1/29/2009  | 
Perhaps some might argue that the AIG/GenRe finite reinsurance transaction was egregious in some respects, and that in this instance a man capable of and accustomed to playing by the rules departed from them. If that is true, his conviction is a tragedy. If it's not, it's a travesty.
BCBS of South Carolina Looks to Fill IT Talent Pool
News  |  1/28/2009  | 
Blue Cross Blue Shield of South Carolina is focusing on long-term solutions to the industry's IT talent shortage with programs aimed at high school and college students.
Overcoming Barriers to Integrated Risk Management
News  |  1/28/2009  | 
Effectively managing multiple risk types requires the ability to marshal diverse information assets and deliver them to decision makers as actionable intelligence.
MetLife Boosts CSR and IVR Capabilities
News  |  1/26/2009  | 
Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service.
Grupo Nacional Provincial Selects IBM
News  |  1/26/2009  | 
Grupo Nacional Provincial (GNP) has signed a five-year outsourcing agreement with IBM.
Fiserv Insurance Faces Rebranding Challenges, Opportunities
News  |  1/26/2009  | 
Following acquisition by private equity fund, Fiserv Insurance rebrands as StoneRiver; faces identity challenges but also opportunities of private ownership.
In Depth: WellPoint Hires Andrew Lang to Lead Applications Development
News  |  1/26/2009  | 
Lang's responsibilities to include positioning applications development team as strategic business partner.
Highmark and Independence Blue Cross Withdraw Merger Applications
News  |  1/22/2009  | 
Highmark Blue Cross Blue Shield and Independence Blue Cross have announced that they have withdrawn their applications to merge, citing opposition from the Pennsylvania Insurance Department.
SUA Establishes Hands-Off Data Center
News  |  1/22/2009  | 
Specialty Underwriters' Alliance leverages process automation software from Advanced Systems Concepts to establish a hands-off data center.
Obama and Healthcare IT
News  |  1/22/2009  | 
Obama wants all Americans' healthcare records and related information digitized within five years. That will lower costs and create efficiencies by eliminating paperwork, facilitating on-demand patient information for the full spectrum of providers, and making fraud easier to spot. That's the thinking, at least.
Satyam Scandal Fallout: Truth and Consequences
News  |  1/22/2009  | 
The Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing.
OneAmerica Eliminates Password Frustrations With Single Sign-On
News  |  1/21/2009  | 
OneAmerica boosts productivity and reduces risk with Imprivata's single sign-on identity and access management appliance.
Assurant's VerifyIns Site Drives Online Sales Success
News  |  1/21/2009  | 
Rental insurance confirmation site supports partnerships with property management companies that deliver new insurance business to Assurant Special Property.
In Depth: Highmark Launches Retail Initiatives
News  |  1/20/2009  | 
Highmark Blue Cross Blue Shield is launching two retail insurance stores in the first quarter of 2009.
Physicians Mutual Centralizes Customer Data
News  |  1/16/2009  | 
Physicians Mutual has worked with IBM to create a customer information management system.
Zurich’s Sagalow Pursues "Customer-Centric Innovation"
News  |  1/15/2009  | 
Former AIG executive Ty Sagalow has taken on the role of chief innovation officer for Zurich North America Commercial.
ISO Acquires D2Hawkeye, Inc.
News  |  1/15/2009  | 
Insurers Challenged to Adopt Business Intelligence
News  |  1/14/2009  | 
Success in a challenging market requires that insurers tackle data management deficits and cultural resistance in order to effectively leverage business intelligence capabilities in an era of data abundance.
Top 3 Quotes from the 2009 Property/Casualty Insurance Joint Industry Forum
News  |  1/14/2009  | 
If there was one prevailing theme, it was the relative health of P&C industry compared to its financial services brethren and the strength of the battle-tested P&C business model. The companies within the industry that have weathered the current economic storm best, many forum panelists agreed, were those that stuck to their core business.
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