News & Commentary
Content posted in November 2001
Progressive Tops Gomez Internet Scorecard
News  |  11/21/2001  | 
Readers of Internet quality measurement firm Gomez's newly published Fall Insurance Carrier Scorecard may sense a certain repetition as Progressive Insurance appeared in the number-one spot for the fifth consecutive time.
American General Supports Broker Interactions with BenefitPoint
News  |  11/21/2001  | 
American General Financial Group has selected BenefitPoint's e-commerce platform to support its interactions with brokers and other third parties.
Jackson National's Prieskorn Takes on SITE
News  |  11/21/2001  | 
As her new title conveys, assistant vice president of the operations SITE (Support of Internet, Technology and Executive Client Services) at Jackson National Life, Laura Prieskorn has her hands full.
Revamped Insurancetech.com Helps Execs Manage
News  |  11/21/2001  | 
To help insurance technology executives do their jobs more effectively, Insurance & Technology has relaunched its Web site, www.insurancetech.com. The new insurancetech.com is built around the concept of managing technology for the insurance executive.
CRM BRIEFS
News  |  11/21/2001  | 
J.D. Edwards & Co. has completed its acquisition of YOUcentric Inc.; Siebel Systems ships Siebel 7; Capital One Financial Corp. signs contract with Minacs Worldwide Inc.
Distribution Briefs
News  |  11/21/2001  | 
Great-West Life & Annuity Co. signs agreement with 401Kexchange; www.iTrust.com, has been launched by Federated Department Stores; "Any business with a Web site or computer network faces potential liabilities associated with the 'Big Three' of technology, according to president of The St. Paul Companies' global technology underwriting group.
Executive News
News  |  11/12/2001  | 
Recent promotions of executives such as Deanna Mulligan, Dennis Flanagan, Mike Shinya, Eric Saudi and Michael Oates.
Unisys Exec Sees Opportunity
News  |  11/12/2001  | 
Marc Zimmerman is now Unisys' vice president and general manager of its North American financial services insurance business.
New R&SA USA CTO Focuses on Users
News  |  11/12/2001  | 
Royal & SunAlliance USA's CTO and new corporate infrastructure boss, Chris Heeley, says he's focusing on two major goals.
TechWatch
News  |  11/12/2001  | 
Thazar Solutions, Jacada, SS&C, Borderware Technologies...product information
Recognizing IT Excellence
News  |  11/12/2001  | 
Visionary executives will be honored at I&T's Executive Summit 2001.
Fine-Tuning Tech Focus
News  |  11/12/2001  | 
Which technologies will be vital for insurance companies as they cope with immediate losses and plan for long-term gains?
New World IT Planning
News  |  11/12/2001  | 
Making sound technology investments involves defining the right priorities, identifying technologies, a thorough product selection process, and flawless implementation.
Zurich Builds CRM Tech
News  |  11/12/2001  | 
After scouring the marketplace for technology, Zurich North America decides to build its own cross-departmental system.
Honing the CRM View
News  |  11/12/2001  | 
Customer relationship management initiatives and data analysis that provide quantifiable and near-term ROI will dominate customer service technologies in 2002.
ACUITY Gains Insight
News  |  11/12/2001  | 
ACUITY gains functionality and efficiency with Lawson's Insight II business managment system.
Spending for Profit
News  |  11/9/2001  | 
The events of September 11 have added to the failing economy and have left insurers searching for financial management products with quick ROI that will bring profitability.
One Front End For All
News  |  11/9/2001  | 
Navisys underwriting technology anchors browser-based "iNB" system to be rolled out to multiple distribution systems.
Brave New Web
News  |  11/9/2001  | 
As distribution partners recover status, life/health insurers strive to leverage existing systems to exploit the unique potential of the Internet for insurance.
Penn Moves to Phoenix
News  |  11/9/2001  | 
After initially using only quoting functionality, Penn National decides to move entire policy administration to a client/server system.
Increased Focus on ROI
News  |  11/9/2001  | 
Components, XML, workflow and decision automation will help property and casualty insurance carriers do more with less in 2002.
Getting Your Money’s Worth
News  |  11/9/2001  | 
2001 State of the Insurance Technology Industry Report
Cool Sites
News  |  11/9/2001  | 
Tony Laska, IT director, commercial vehicle division, Progressive Insurance (Mayfield Village, OH, $10 billion in assets) visits these sites...
Prudential Uses Single Sign-On
News  |  11/9/2001  | 
Prudential reduces the number of field force reps' passwords.
New Contracts
News  |  11/9/2001  | 
Central Benefits Mutual Insurance Co. will utilize Syntellect Inc.'s VISTA Interactive Media Response...; Information Architects' SmartCode Framework has been chosen by GMAC Insurance Group...; SYSCOM will provide systems integration for Blue Cross Blue Shield of Michigan...
Erie Licenses Castek's Insure3
News  |  11/9/2001  | 
Erie Insurance Group (Erie, PA) has signed a software licensing agreement with Castek for the use of its Insure3 Policy.
Ins-sure Services Acquires WISe
News  |  11/9/2001  | 
WISe completes mission of developing standards for insurance e-commerce.
Cyber News
News  |  11/9/2001  | 
Diversified HealthCare Services, Inc., and Innovent Technology have released a claims examiner portal...; Insurance Marketing & Management Serviceshas added quoting capabilities using technology from Superior Access Internet Software...
Letter to the Editor
News  |  11/9/2001  | 
A letter from Chris Thompson of Recognition Research Inc. to the editors of Insurance and Technology.
Certain Users Ripe for e-Picking
News  |  11/9/2001  | 
About 15 million Net surfers are good targets for online financial products.
Broadbeam and iWay Partner
News  |  11/9/2001  | 
Broadbeam, provider of a wireless data platform, and middleware provider iWay Software, will combine Broadbeam's wireless platform Axio, and iWay's mobile application suite.
Alliances And Partnerships
News  |  11/8/2001  | 
Minnesota Life Insurance Co.'s group insurance unit is expanding through partnership with All Net...; Healthaxis Inc. has partnered with Robert E. Nolan Co....; Transoft and Acucorp Inc. will partner...
Empire BCBS Continues Recovery
News  |  11/8/2001  | 
The biggest IT challenges New York City-based health insurer faced involved hardware resupply and connectivity.
In Good Company
News  |  11/8/2001  | 
BCBS NC Partners with RealMed To Deliver Real-Time Claims Resolution
News  |  11/7/2001  | 
Blue Cross and Blue Shield of North Carolina has penned a multi-year agreement with RealMed Corp. to deploy Internet-based real-time claims resolution technology at physicians' offices in North Carolina. Both companies now face the task of enrolling other targeted physicians and practice groups to use the solution.
Horace Mann Re-org Focuses Partially on IT
News  |  11/7/2001  | 
Although the senior-level reorganization at Horace Mann Educators Corp. will have no impact on existing technology initiatives, it will better position IT for strategic and growth initiatives, says Kathleen McNulty, VP and CIO, information technology division. "Through better alignment with the business areas, we will be able to achieve our goals," she says.
BCBSMA Enters Into 3-Year, $5.1 Million Contract with Concordant
News  |  11/7/2001  | 
As the result of a three-year, $5.1 million agreement, Concordant Inc. will provide Blue Cross Blue Shield of Massachusetts with management and enhancement services for BCBSMA's LAN server and desktop configuration infrastructure.
Analysis from Gomez: Bank-Sponsored Bill Payment Pays Off
News  |  11/7/2001  | 
Insurers can learn some valuable lessons about online customer service and consumer preferences from the banking industry's experiences with online banking and bill payment. While the majority of consumers may not be flocking to their banks' bill payment offerings, these services do help banks satisfy and retain their most profitable customers.
CRM Briefs
News  |  11/7/2001  | 
Audiopoint releases Speech Rep, a front-end speech application serving high-volume call centers; Onyx Software ships German, French, Spanish and Japanese versions of Onyx Employee Portal; Soffront Software releases version 7.0 of TRACKWeb CRM product.
Delivery Briefs
News  |  11/7/2001  | 
Fiserv FREEDOM receives IBM ServerProven validation for its FREEDOM Reinsurance system; Employer interest in e-health initiatives is expected to surge as companies look to Web-based technology to control costs, according to Watson Wyatt Worldwide; Participating Allstate agencies in New York will now provide information to consumers about opening Allstate bank accounts.
Best Practices For Successful IT And Business Process Outsourcing in the Insurance Industry
News  |  11/1/2001  | 
The paper is part of a series for Managing My Vendors. This installment will cover: * Introduction * Critical Success Factors * Key Inhibiting Factors.


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