News & Commentary
Content posted in November 2003
Executive News
News  |  11/26/2003  | 
Knowledge Sharing
News  |  11/26/2003  | 
Phil Zwieg, vice president, information systems, Northwestern Mutual ($103 billion in assets), has spent a lot of time acquiring knowledge during a career in IT spanning nearly 25 years. Now he is determined to share it with others.
MBIA’s Randolph Aims For Top-Line Impact
News  |  11/26/2003  | 
After MBIA Insurance Corp. (Armonk, N.Y., $36.2 billion in assets) lost several of its top-tier technology executives to dot-com fever, Andrea Randolph was brought in as part of a group of new-bloods led by CTO Bob Wheeler.
Integration Key to Competition
News  |  11/26/2003  | 
While leveraging the value of legacy systems, insurers are turning to Web services and document management to increase efficiencies, reports InformationWeek research.
Doing a Lot with Little
News  |  11/26/2003  | 
Although it works with a modest budget, Cincinnati Equitable is able to cater to agents' needs.
2004 Insurance IT Spending To Increase...Slightly
News  |  11/26/2003  | 
TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations.
Placing Your Bets Technology
News  |  11/26/2003  | 
Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
Linux Gains Ground
News  |  11/26/2003  | 
While still cautious on open source, insurers are seriously studying-and increasingly implementing-Linux-related solutions.
Keep Them Coming Back for More
News  |  11/26/2003  | 
Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied.
Shelby/Vesta Regains Agent Loyalty
News  |  11/26/2003  | 
Insurance carrier puts policy management in the hands of its agents, thanks to LegaSuite tool.
GE Commercial Leaps A Technology Generation
News  |  11/25/2003  | 
Insurer moves from legacy architecture to an Internet-based product to improve service, business processes.
Empowering Employees To Help with Upgrades
News  |  11/25/2003  | 
Royal & SunAlliance realizes significant cost savings with a self-service software change management solution.
Supporting Growth Via Agent Self-Service
News  |  11/25/2003  | 
First American P&C is taking advantage of Web services and technology from Fiserv SIS to gain efficiencies and speed-to-market.
Sales Force Automation iAnywhere Solutions
News  |  11/25/2003  | 
iAnywhere Solutions, a subsidiary of Sybase, Inc., launched a new version of Mobile Sales, a wirelesss solution that provides sales professionals with access to information using handheld devices.
Calif. BC Moves to E-Pay/EOB
News  |  11/25/2003  | 
Carrier partners with Bank of America to develop e-payments tech.
Tapping EIM Growth
News  |  11/25/2003  | 
In order to tap into the EIM market in financial services, estimated by Giga Information Group to grow at a compound annual growth rate of 40 percent through 2005, Callidus Software has partnered with IBM.
Fraud Spurs Analytic Spending
News  |  11/25/2003  | 
Compliance, risk management fuel investment, Datamonitor forecasts.
Alliances & Partnerships
News  |  11/25/2003  | 
Compliance Verisign
News  |  11/24/2003  | 
VeriSign Inc. released a suite of security services to help financial institutions comply with burgeoning federal, state and industry regulations.
Microsoft Vows Better Security
News  |  11/24/2003  | 
Company promises improved patch management, firewall measures.
Cool Sites
News  |  11/24/2003  | 
Rob Norris, CIO of Pinnacol Insurance (Denver), visits the following sites
Imaging/Data Capture Dakota Imaging
News  |  11/24/2003  | 
Dakota Imaging has released Transform 7.0, a document imaging, data capture and transaction processing software.
Is Grid Computing Next Wave?
News  |  11/24/2003  | 
Uptake is slow, but emerging strategy can make the most of resources.
BPM For P&C Staffware
News  |  11/24/2003  | 
London-Staffware, a business process management (BPM) software provider, has launched Staffware Claims Management, a BPM solution tailored to the requirements of the property & casualty industry.
IRS OKs Health Card Tech
News  |  11/24/2003  | 
Rulings pave way for next-gen admin of consumer-directed health plans.
New Contracts
News  |  11/24/2003  | 
Senate Mulls Fed. Ins. Regs
News  |  11/24/2003  | 
As the Senate Committee on Commerce reviews the adequacy of state-based insurance regulation, segments of the industry are quickly taking sides.
Cyber News
News  |  11/24/2003  | 
Do Not Call Readiness Varies
News  |  11/24/2003  | 
The insurance industry has accepted the inevitability of Do Not Call compliance, but many companies lag in implementing concrete measures.
Turbulence Ahead
Commentary  |  11/24/2003  | 
The history of the Concorde can also be viewed as a cautionary tale for executives who manage and make decisions about technology.
M&A Trend Driven by Need to Enhance Scale
News  |  11/19/2003  | 
A spurt in merger and acquisition activity within the financial services industry has been catalyzed by a need to bulk up scale for growth opportunities and greater operational efficiency.
How Traditional Carriers Can Integrate Agents Into The Online Experience
News  |  11/19/2003  | 
Seamless integration of the agent into the online presence is critical to the success of the Internet channel, but traditional carriers have failed to get agents to promote the Internet channel's utility.
I&T Executive Summit News: Elite CIOs Weigh-in on Industry Issues.
News  |  11/19/2003  | 
At Insurance & Technology's Executive Summit 2003, held in Tucson, Ariz., November 9-12, a distinguished panel of CIOs was asked: Does IT Matter? The answer given by Gary Scholten, senior vice president and CIO of Principal Financial Group was "It's all about the alignment.
Tufts, BCBSMA Offer Docs Wireless Prescription
News  |  11/5/2003  | 
Seeking to boost generic drug utilization and improve quality of service, Tufts Health Plan and Blue Cross Blue Shield of Massachusetts are joining in a $3 million dollar program to provide physicians with a comprehensive e-prescribing program.
News from ISOTech: CIOs Should Focus on Building Equity, Says Gartner’s Oliva
News  |  11/5/2003  | 
Speaking at the ISOTech show in Anaheim, Calif., Vincent Oliva, vice president, Gartner, said CIOs should advance beyond looking at ROI on a project-by-project basis.
BCBS Association Monitors Transaction Quality With Bristol Technology
News  |  11/5/2003  | 
Stalled inquiries from health care providers and their patients are detected and speeded to resolution by Bristol Technology's TransactionVision solution.


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