News & Commentary
Content posted in November 2010
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MassMutual Retirement Services Launches Document Management Platform for Third-Party Administrators
News  |  11/30/2010  | 
The service is available to all third-party administrators regardless of whether they have retirement plans on MassMutual's platform.
HDI-Gerling UK Picks Exari for Document Management
News  |  11/30/2010  | 
Both companies have presences in London.
Former New Jersey Medicaid CIO Joins Vendor
News  |  11/29/2010  | 
Michele Romeo, who led statewide health information exchange strategy and planning for New Jersey, will lead the development and management of health insurance exchange services at Cognosante.
The Contractors Plan Launches Online Benefits Portal
News  |  11/29/2010  | 
The carrier, which focuses on health and retirement plans for prevailing wage workers, expects the portal to improve benefits enrollment and administration.
BCBS North Carolina Selects Intelimedix for Analytics
News  |  11/29/2010  | 
The health carrier will implement the vendor's Tru:Insights platform.
One Shield Expands Domestic and Offshore Facilities
News  |  11/24/2010  | 
The addition of new clients and expanded implementations among the existing client base has necessitated additional staff and space.
UCare Selects IkaSystems for Medicare Enrollment
News  |  11/24/2010  | 
The carrier reports reduced administration costs two months after deployment.
Accenture Names New Financial Services Head
News  |  11/23/2010  | 
Richard Lumb will become group chief executive–financial services for the consulting, technology services and outsourcing company.
Anthem Takes Open Enrollment Online
News  |  11/23/2010  | 
The carrier has launched Virtual Open Enrollment, a site it designed with input from its corporate clients.
Plymouth Rock Revamps Website
News  |  11/22/2010  | 
Auto carrier uses insights gleaned from the development of its mobile site to make its traditional website more intuitive for customers and more useful for agents.
MassMutual Launching New Retirement Site
News  |  11/22/2010  | 
The new participant website includes social media and gaming components.
Willis Re Selects SpatialKey for Risk Models
News  |  11/22/2010  | 
The software-as-a-service location intelligence technology will perform analyses of portfolios and risks for Willis Re and its clients.
American Leader Selects 4Sight
News  |  11/19/2010  | 
4Sight for Property & Casualty features preconfigured reports, dashboards and analytics for underwriting, claims, billing, management and reinsurance practices, the company says in a statement.
Will Data Proliferation Foster Insurer/Customer Collaboration on Underwriting?
Commentary  |  11/19/2010  | 
As in the case of telematics, perhaps life and health insurance customers will be motivated to enter into a kind of information transparency partnership whereby they enjoy better rates for demonstrating less risky behavior.
WellCare Taps IkaSystems for Medicare Enrollment
News  |  11/19/2010  | 
The cloud-based ikaMedicareGateway will help automate data exchanges, new member applications and plan changes.
Insurance Corporation of British Columbia Selects Duck Creek Rating
News  |  11/18/2010  | 
ICBC wanted to improve its flexibility and speed to market for new products and rating changes, the company says.
Farmers Insurance Exchange Inks Symbility for Claims
News  |  11/18/2010  | 
The P&C carrier expects to begin the first phase of implementation this month.
Insurance Telematics: More than Just New Underwriting Criteria
Commentary  |  11/18/2010  | 
The benefits to insurers of on-board telematics systems – either OEM or consumer-installed – go far beyond the generation of data that enable comprehensive underwriting criteria. In fact, even without extensive empirical data, insurers should expect to lower costs and increase customer satisfaction through intelligent implementation of telematics.
Life Carriers Embrace Social Media to Improve Risk: Ernst & Young
Commentary  |  11/17/2010  | 
Many life insurers are using social media to reach a younger market in order to balance the longevity risk of baby boomers with the low mortality risk of these younger consumers, according to research from Ernst & Young.
An Opportunity to Participate in Our Annual IT Salary Survey, Win Prizes
Commentary  |  11/17/2010  | 
Upon completion of the survey, you will be eligible to enter a contest for prizes including a chance to win a first prize of a Sony BRAVIA 60" HDTV valued at $2,700, second prize of a 64GB Apple iPad with WiFi and 3G valued at $829, or third prize of a Sony home theater system valued at $600.
After Italian Pilot, HDI-Gerling Looks to Deploy SAS Data Quality Globally
News  |  11/17/2010  | 
The company wants to create a standard for data management and reporting among its operations in 28 countries.
Regence Implements Paperless EOBs
News  |  11/17/2010  | 
Members of the Northwest U.S. health insurer can get explanation of benefit statements online instead of by mail.
Hiscox Opens Small Business Insurance Online Store
News  |  11/17/2010  | 
The carrier began the initiative in response to trends among its target market.
Canal Selects Guidewire for Billing
News  |  11/16/2010  | 
The trucking insurance carrier already uses ClaimCenter.
Allianz Launches Sweepstakes to Push Online-Only Auto Line in UK
News  |  11/16/2010  | 
Through Confused.com, a comparison Web site, Allianz is offering users the chance to win a car or iPad.
Unum “Tech Night” Cultivates Student Interest in IT Careers
News  |  11/16/2010  | 
Local high school and college students learn about IT careers through interactive activities hosted by volunteers from Unum’s Global Business Technology organization.
Akhil Tripathi Takes on CEO Role at Policy Admin Vendor Unirisx
News  |  11/15/2010  | 
The former Harleysville CIO says the vendor will focus more on successful implementations of the Unirisx P&C policy administration platform than on volume of business.
MedBen Selects Verisk Platform for Risk
News  |  11/15/2010  | 
Verisk's Sightlines Medical Intelligence platform will help the health insurer identify healthcare trends and cost drivers, facilitate benefit program design, improve health status, and reduce spending for its employer clients.
InsPro Launches InsPro Analytics
News  |  11/12/2010  | 
Pre-integrated with the InsPro Enterprise policy admin solution, InsPro analytics is designed to enable life and health insurers to leverage data for proactive decision-making.
What I Learned on my Autumn "Vacation"
Commentary  |  11/12/2010  | 
This past week was my first Insurance & Technology Executive Summit. It's been a date circled on my calendar since I interviewed for this job back in May — it set a hard deadline for me to transition from subject matter novice to, if not "expert," at least "intermediate."
The Principal Selects iGO for Term and Universal Life
News  |  11/12/2010  | 
The iPipeline product will be launched this month with a pilot group, with plans to go live across the enterprise next year.
More Carriers Exploring Document Capture: Study
News  |  11/11/2010  | 
Insurers' spending on document capture jumped 30 percent in 2009, according to harvey spencer associates.
Q&A with Pharmacists Mutual CTO Barrie Parker
News  |  11/11/2010  | 
Barrie Parker, Pharmacists Mutual, discusses paperless and self-service content management initiatives.
Insurers Less Focused on Efficiency, More on Capability
News  |  11/11/2010  | 
Modestly growing insurance carrier IT budgets will shift away from efficiency concerns to building increasingly necessary capabilities for a modern, information-based business, says Novarica's Matthew Josefowicz.
Farmers Picks MSB for Claims Initiative
News  |  11/11/2010  | 
The selection expands an existing relationship between the two companies.
Shelter Insurance Licenses CSC Billing System
News  |  11/11/2010  | 
The Exceed suite will be implemented for the carrier's life and P&C lines.
Aetna Launches Quoting Site
News  |  11/11/2010  | 
The company wanted to expand its direct-to-consumer footprint with the launch, it says.
2011 Insurance IT Budget Outlook
2011 Insurance IT Budget Outlook
Insurance & Technology Videos  |  11/10/2010  | 
The past year saw a cautious renewal of IT investment by insurance companies. With the economy showing more signs of recovery, will this trend continue in 2011? Matt Josefowicz, Director of the Insurance Practice at Novarica, offers his predictions.
Celent's Light: Prepare for the New Normal
News  |  11/10/2010  | 
Economic pressure on consumers will take quite a long time to correct, meaning carriers must re-evaluate strategies in a number of areas, the analyst said at Insurance & Technology's Executive Summit.
AIG Names Sid Sankaran SVP, Chief Risk Officer
News  |  11/9/2010  | 
AIG names Sid Sankaran SVP, Chief Risk Officer; former Oliver Wyman Financial Services partner will oversee chief risk officers of all AIG business units.
Embrace of New Technologies Generates New Security Concerns
News  |  11/9/2010  | 
Ernst & Young's 2010 Global Information Security Survey finds insurers and other businesses are boosting security spending in response to new risks from mobile, cloud and social networking.
ICAT Achieves ROI With Modern ECM Platform
News  |  11/9/2010  | 
ICAT increases efficiency and agility with Thunderhead enterprise content management solution.
Content Creation and the Customer Experience
News  |  11/9/2010  | 
With improving the customer experience a top priority, content creation and document management technologies are helping carriers upgrade customer-bound communications and harmonize the flow of inbound and internal documents.
Predictive Modeling Helps Carriers Take Proactive Approach: USAA Exec
News  |  11/9/2010  | 
SVP of P&C underwriting Manny Rios showed how a decision tree helps carriers anticipate changes in a policyholder's life.
Esurance Launches Windows Phone 7 Application
News  |  11/8/2010  | 
The app provides policy and claims support to customers.
CNA Exec Recommends Military Values and Technology to I&T Summit Attendees
News  |  11/8/2010  | 
George Fay, executive VP of CNA and U.S. Army Major General (ret.) discussed the leader’s role in driving the values of an insurance organization and maximizing the potential of people and technology.
Chubb SVP Shares Details of Successful Social Strategy
News  |  11/8/2010  | 
SVP of enterprise infrastructure support and services Al Durcan walked the audience through the carrier's patient approach to launching social media activities.
Reporting from I&T's Executive Summit 2010 in Carefree, Arizona
Commentary  |  11/8/2010  | 
Today marks the beginning of regular programming at the 2010 Insurance & Technology Executive Summit.
TriZetto Expands BPO Services
News  |  11/8/2010  | 
In addition to adding front-end processing, enrollment, billing and claims administration capabilities to its suite, the company is making these services available on demand.
Insurers Feel Need for Better Payment Processing for Customer Service and Efficiency
Commentary  |  11/8/2010  | 
In today's increasingly competitive market, many insurers may be falling behind rivals that are giving customers and agents more payment options.
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