News & Commentary
Content posted in December 2002
St. Paul Taps Dot-Com Vet
News  |  12/20/2002  | 
Executive News
News  |  12/20/2002  | 
Product & Services Showcase
News  |  12/20/2002  | 
Information You Can Act On
News  |  12/20/2002  | 
Achieving business intelligence requires insurers to take disparate data and link, consolidate and transform it into actionable knowledge.
CRM’s New Focus: Analyze This
News  |  12/20/2002  | 
CRM analytics are helping to detect pockets of marketing opportunity, while also providing IT management with information they can use to create business efficiencies.
Rethinking the ROI Challenge
News  |  12/20/2002  | 
At fourth annual networking event, tech execs share best practices for maximizing IT resources.
Cash Crunch: Creating Savings Beyond The Spending Freeze
News  |  12/20/2002  | 
Insurers have slashed new technology investments, but IT is still being asked to further reduce costs. Here's how to create savings while continuing to provide value to the business.
Juggling Business & Tech Talents
News  |  12/20/2002  | 
On the record with UnumProvident's Bob Best.
Carrier Learns Underwriting Lessons
News  |  12/20/2002  | 
Chubb deploys collaborative knowledge repository using NextPage technology and services.
Suncorp Obtains Single Customer View
News  |  12/20/2002  | 
Onyx's Employee Portal helps Australia's second-largest insurer and sixth-largest bank assemble customer info in one place.
Evaluating Empire’s Financial Risk
News  |  12/20/2002  | 
DFA Capital Management helps Empire Fire & Marine better evaluate financials and risk.
Smooth Sailing with ’Blackbeard’
News  |  12/20/2002  | 
Agent-centric policy management system will help R&SA's yacht insurance division grow its book by 50 percent without staff increases over next three years.
Dental Insurers Invest in Tech Firm
News  |  12/20/2002  | 
Consortium of six major players seeks solution to drive electronic transactions.
Election Should Favor Industry
News  |  12/19/2002  | 
Assumptions Challenged
News  |  12/19/2002  | 
Predictions that trends would transform insurance miss the mark.
Alliances & Partnerships
News  |  12/19/2002  | 
Dakota Imaging and FACTS Services, Inc., have entered into a strategic partnership; Taliant Software has joined ACORD
Cyber News
News  |  12/19/2002  | 
Hartford Financial Services Group launched e-payment functionality; Royal & SunAlliance launched a new corporate Web site; MIB Group has deployed REST technology to provide a set of Web services...
Insurance Dept. Wins Awards
News  |  12/19/2002  | 
NY State department is honored for its innovative licensing application.
Cool Sites
News  |  12/19/2002  | 
Joel Gelb, chief information officer of Keene, NH-based MSA Group, recommends the following Web sites...
IVANS Divides Operations
News  |  12/19/2002  | 
Networking and e-commerce units respond to changing market.
Humana Selects edocs
News  |  12/19/2002  | 
Humana Selects edocs for self service.
New Contracts
News  |  12/19/2002  | 
RLI Corp. has implemented Duck Creek Technologies' EXAMPLE Platform Product Suite; Sapiens International Corp. signed a contract with Occidental Fire and Casualty of North Carolina; Arch Capital Group Ltd. selected RiskClick...
Met Reorgs IT's Human Assets
News  |  12/19/2002  | 
IT and operations shift senior exec talent to gain business efficiencies.
Healthcare Claims Tech Under Fire
News  |  12/19/2002  | 
Class action lawsuits are being brought against health insurers that are using McKesson's claims analysis software.
AS ROYAL & SUNALLIANCE USA RESTRUCTURES, IT ORGANIZATION FACES RESOURCE & STRATEGIC CHALLENGES
News  |  12/18/2002  | 
When London-based Royal & SunAlliance announced a restructuring of its American operation, it upended Royal & SunAlliance USA's ambitious technology plans and forced some dextrous redirection of resources on the part of its CIO and his organization.
HEALTH INSURER AIMS TO ADD TELECOMMUTERS, CUT COSTS
News  |  12/18/2002  | 
Having already created Web browser-based access to patient records and insurance claims stored on its mainframes, BlueCross BlueShield of South Carolina reveals plans to upgrade its network so customer-service reps can telecommute to work without affecting the quality of service to its 150,000 customers.
GUARDIAN CONSOLIDATES FACILITIES, SERVICES UNDER CALLAHAN's MANAGEMENT
News  |  12/18/2002  | 
Dennis S. Callahan, who has just been promoted from CIO to EVP at The Guardian Life Insurance Co., will now oversee building services and facilities for 60 Guardian locations in the US.
MARKET CYCLE AFFECTS P&C TECH STRATEGIES, TOO: ZURICH NA's SAUL
News  |  12/18/2002  | 
Market cycle, terrorism and the retention of quality IT professionals are the issues with the greatest impact on IT within global property and casualty carriers, says David J. Saul, EVP and CIO, Zurich North America.
CRM BRIEFS
News  |  12/18/2002  | 
--> Searchspace releases money laundering solution; --> CIGNA Group Insurance launches a suite of online services; --> The market for CRM services will grow five to six percent in 2003, forecasts META Group; --> Pivotal Corp. and Experio Solutions announce an agreement ...
DELIVERY STRATEGIES BRIEFS
News  |  12/18/2002  | 
--> Financial Keyosk will formally incorporate on Dec. 31; --> IVANS Networking announces availability of IBM Application Hosting-Business Exchange Services; --> Senior Market Sales and Insuractive launch new Web site; --> CT Insurance Services introduces Rxeconcile...
How To Be the MVP
News  |  12/16/2002  | 
This month's editorial on the keynote speaker of the 2002 executive summit—Billy Beane—by Katherine Burger.
TRAVELERS TIES REAL-TIME POLICY VIEW TO VENDOR SYSTEM
News  |  12/4/2002  | 
Travelers Property Casualty has launched Electronic Policy View (EPV), a real-time policy view capability accessible to independent commercial agents and brokers through their Applied Systems agency management systems.
BRIDIUM ACQUIRES FAIR, ISAAC CONNECTIVITY BUSINESS UNIT
News  |  12/4/2002  | 
In order to grow its customer base and provide a complete workers' compensation claims administration offering, Bridium has acquired Fair, Isaac's Workers Compensation Connectivity business unit.
WAYNE MUTUAL TURNS TO RIS FOR OUTSOURCING RELIEF
News  |  12/4/2002  | 
When Wooster, OH-based Wayne Mutual Insurance Co.'s long-time outsourcer informed the carrier that it no longer planned to offer outsourcing services, the small writer of P&C insurance had to move quickly to find a new outsourcing provider.
HOW TO MAKE SELF-SERVICE REQUESTS, DOCUMENT IMAGING PAY OFF
News  |  12/4/2002  | 
Insurance carriers continue to identify agent fear over Internet channel cannibalization as the primary obstacle to rolling out self-service functionality.
INNOVATIVE INSURANCE NET-BASED INITIATIVES TO BE HONORED BY I&T, INSYSTEMS AND CELENT
News  |  12/4/2002  | 
The 2nd Annual Insurance Innovators Award--created to recognize the use of Internet technologies to improve business relationships in the insurance industry--has been launched by InSystems, Celent and Insurance & Technology.
CRM BRIEFS
News  |  12/4/2002  | 
--> Blue Cross Blue Shield of Georgia provides members with AccessBlue, its Web site's online transaction service. --> Clear Technologies launches a Web site that provides CRM information for small to mid-sized companies. --> CRMI Consulting announces an initiative to target companies upgrading business processes and systems to improve their CRM approach.
DELIVERY STRATEGIES BRIEFS
News  |  12/4/2002  | 
--> National Life Insurance Co. extends its contract with Advanced Impact; --> Xactware releases HomesitePro; --> Manulife USA launches an executive bonus/restrictive endorsement bonus arrangements (REBA) sales tool kit...


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