News & Commentary
Content posted in December 2010
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Royal Neighbors Picks Two StoneRiver Systems
News  |  12/23/2010  | 
The carrier's goal was to automate some manual underwriting processes.
Executive Shakeup Continues at CNO With Two Promotions
News  |  12/23/2010  | 
Chris McKee takes over as SVP of operations and Todd Coombes as SVP and CIO following unexpected resignation of newly named EVP of technology and operations John Wright.
2011 Movers & Shakers for Insurance IT
News  |  12/22/2010  | 
With regulation, core systems and new platforms key items for insurance technology execs, here are some of the people who will shape the competitive environment in the coming year.
Insurance CIOs Discuss Technology Priorities for 2011
News  |  12/22/2010  | 
In their increasingly strategic roles, insurance CIOs will focus on new infrastructure, novel sourcing models, increased use of analytics and workforce strategies to drive both efficiency and innovation.
6 Hot Technologies That Will Transform the Insurance Industry in 2011
News  |  12/22/2010  | 
Where will insurers seek a technological edge in the coming year? Here are some of the hottest technologies that will demand carriers' attention over the next 12 months.
Humana Completes Acquisition of Concentra
News  |  12/22/2010  | 
The final purchase price for the healthcare services provider was $790 million.
The Connected Car: Common Ground for Insurers and the Insured
Commentary  |  12/22/2010  | 
Telematics provides an opportunity for insurers to offer a variety of benefits existing and prospective customers, including lower pricing and ancillary services. By investing early, carriers can take advantage of the early-adoption curve and get a jump on their competition.
Health Carriers Tackle Privacy Challenges of Online Coaching Programs
News  |  12/21/2010  | 
A growing number of health insurers are introducing online health coaching programs to help policyholders manage chronic conditions, but they are careful to keep the personal information these programs gather separate from clinical and claims data.
New York Life Names James T. Bain SVP and Head of Application Development
News  |  12/21/2010  | 
The former first vice president for cooperate and distribution systems development will be responsible for supporting the insurers entire U.S.insurance operations.
The Hartford to Sell Specialty Risk Services to Sedgwick CMS
News  |  12/21/2010  | 
The transaction, which is expected to result in a capital gain of $150 million for The Hartford, is expected to close during the first quarter of 2011.
The Hartford Expands Workers' Compensation Billing System Availability
News  |  12/20/2010  | 
XactPAY, which calculates premiums in real time based on payroll during the policy period, had previously only been available to smaller customers.
Farmers Appoints New President/COO
News  |  12/20/2010  | 
Farmers Appoints New President/COO Jeff Dailey, currently Farmers' president of personal lines, named new president, COO and CEO-designee.
AXA Brings in Life Distribution Exec
News  |  12/20/2010  | 
John Carlson will lead sales through the third-party and career distribution channels for the carrier.
Health Insurers Have Good Reason to Push Data Integration
Commentary  |  12/16/2010  | 
I try not to bring work home with me, but a situation with my wife's healthcare got me thinking about data integration.
Everest National Insurance Deploys Guidewire ClaimCenter
News  |  12/16/2010  | 
The platform's configurability was a major factor in its selection, Everest says.
HP Releases New Version of Ingenium Policy Admin System
News  |  12/16/2010  | 
The upgrade is designed to increase carriers' speed to market, the company says.
Kaiser Permanente Promotes CIO Philip Fasano to EVP
News  |  12/16/2010  | 
Since his arrival in 2007, Fasano has presided over a major electronic health record initiative and has driven support of real-time, personalized healthcare.
CNO Names John Wright EVP of Technology and Operations
News  |  12/16/2010  | 
The former Sun Life executive replaces Russell Bostick, who left CNO Tuesday.
Two BCBS Plans Implement Benefitfocus/NASCO Joint Platform
News  |  12/16/2010  | 
The offering combines Benefitfocus' enrollment platform with NASCO's claims processing, membership and billing systems.
Canal Insurance Brings On New Chief Administrative Officer
News  |  12/15/2010  | 
In this role, the company expects Hogan to integrate the carrier's culture, operations and technology with a changing business model.
Health Plan Select Picks Eviti Cancer Treatment Platform
News  |  12/15/2010  | 
The ITA Partners-made system helps align cancer prescriptions with insurers' plan language.
Workers' Comp Insurer Introduces Automated Payments
News  |  12/15/2010  | 
Key Risk's PremiumSync platform automatically calculates workers compensation premium against the actual payroll reported by an employer.
OneShield Establishes Global Strategy Division
News  |  12/14/2010  | 
OneShield establishes Global Strategy Division; Liza Smith to head new unit targeting global general insurance market.
CNO Financial Announces Departure of Tech EVP
News  |  12/14/2010  | 
Russell Bostick, EVP of technology and operations, had been with the Indiana-based company since August 2005.
Great Eastern Life Selects Eagle's Enterprise Data Management Platform
News  |  12/14/2010  | 
Singapore-based life carrier's goal is to consolidate and aggregate its investment data to help streamline its operations and respond to regulatory requirements.
GEICO Brings GloveBox to BlackBerry
News  |  12/14/2010  | 
Following its release last week on Microsoft's Windows Phone 7, the auto carrier's flagship mobile app is now available on all major smartphone platforms.
Federal Judge Rules Health Insurance Mandate Unconstitutional
News  |  12/13/2010  | 
Virginia district court Judge Henry E. Hudson says that the key provision of healthcare reform legislation "would invite unbridled exercise of federal police powers."
Insurers' Mobile Platform Wars
News  |  12/13/2010  | 
Consumer adoption of various smartphone brands is forcing insurance carriers to devise strategies for developing mobile apps for multiple operating systems -- or choose one and hope it comes out on top.
2011 Insurance Technology Outlook: Renewal of Faith
Commentary  |  12/13/2010  | 
Perhaps one of the less-noted signs of economic recovery is that inspiration appears to be back in business.
QBE Optimizes Virtual Desktop Environment
News  |  12/13/2010  | 
QBE Insurance optimizes its Citrix virtual desktops with AppSense's Environment Manager solution.
ECM Enables GASBG to Do More With Less
News  |  12/13/2010  | 
Great American Supplemental Benefits Group accelerates new policy application processing with Hyland Software's OnBase ECM solution.
Millers Mutual to Implement Hyland's OnBase ECM Platform
News  |  12/13/2010  | 
Millers' goal is to gain greater efficiencies and improve processes by establishing advanced electronic workflow and decisioning processes within its claims and underwriting departments.
Hyundai Marine & Fire Insurance Taps SAS for Fraud Detection
News  |  12/13/2010  | 
The Korean carrier's new fraud detection system combines business rules based on the experience and knowledge of its investigators with model rules generated from data extracted from various IT systems using SAS advanced statistical techniques, according to a release.
Rick Gilman Appointed Executive Director of Personal Lines Growth Alliance
News  |  12/12/2010  | 
Rick Gilman appointed Executive Director of Personal Lines Growth Alliance; will oversee communications, education and advocacy for independent agent channel-focused organization.
New York Life Launches Agent Social Media Capabilities
News  |  12/10/2010  | 
The insurer has adopted Socialware's Compass solution which enables social data to be filtered, tagged, integrated, archived and aggregated in adherence with regulatory compliance demands and company policy.
StoneRiver Deploys PilotFish Technology to Strengthen LifeSuite Capabilities
News  |  12/10/2010  | 
Deployment of PilotFish XCS eiConsole and XCS eiPlatform with StoneRiver's LifeSuite new business and automated underwriting platform will enable rapid systems integration, support enhanced customization and drive greater speed-to-market, the vendor says.
BCBS Association Adds Healthcare Reform to Suite of Online Tools
News  |  12/10/2010  | 
AskBlue Healthcare Reform joins specific sites for federal employees and Medicare, as well as one for standard Blue plans.
Surveys Show Different Views of 2011 Insurance IT Focus
Commentary  |  12/9/2010  | 
Strategy Meets Action and Wolters Kluwer research suggests that risk mitigation will be tightly examined next year, but Novarica expects policy administration and other core system upgrades to rule the day.
First Wright & Percy Insurance Client Deploys Private-Label Benefitfocus Platform
News  |  12/9/2010  | 
City of Baker School District's goal was to reduce the amount of paper required in benefits enrolling and administration.
AIG Files Plan to Repay Government
News  |  12/9/2010  | 
The bailed-out insurer will take a charge of $4.7 billion upon termination of its credit facility.
Medica to Launch Online Health Management Site
News  |  12/8/2010  | 
Going live on January 1, a personal homepage and website experience tailored to each member will present steps for improving health.
GEICO Releases Windows Phone 7 App
News  |  12/8/2010  | 
The GloveBox app for auto policyholder services is already available for iOS and Android.
Aetna to Buy Health Information Exchange Vendor Medicity
News  |  12/7/2010  | 
The $500 million acquisition is expected to close in 2011.
Insurers Underestimate the Social Media Opportunity
Commentary  |  12/7/2010  | 
Insurers have not been slack in detecting an opportunity in social media, but feedback such as the Fiserv study show that the potential for social media is only limited by carriers' creativity.
Zurich Adds General Insurance to Detica Relationship
News  |  12/7/2010  | 
The carrier already uses NetReveal in its life and pensions line of business.
What A Difference A Good Customer Portal Makes
Commentary  |  12/6/2010  | 
I recently moved from one part of Brooklyn to another, and when I called to update my renters' policy, I was told that the carrier I was with didn't write in the area to which I had moved. So, I went shopping for a new renters' insurance carrier.
AXA Financial President/CEO Kip Condron Announces Retirement
News  |  12/6/2010  | 
AXA Financial President/CEO Kip Condron announces retirement; Jacques de Vaucleroy to take charge of AXA Global Life & Savings and Health business line, and Mark Pearson to be appointed President and CEO of AXA Financial.
North Carolina Farm Bureau to Implement Java Version of CSC's Exceed
News  |  12/6/2010  | 
The carrier will deploy the Java-based policy component of the suite, following with the claims component later next year.
ACE Private Risk Services Selects Accenture Claim Components
News  |  12/6/2010  | 
ACE Private Risk Services and Accenture will jointly implement the solution for the insurer's personal and specialty lines.
Home Sweet Snowy Home
Commentary  |  12/3/2010  | 
The southern suburbs and exurbs of Buffalo, New York were socked by more than 30 inches of snow over the past few days.
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