News & Commentary
Content posted in February 2002
MedUnite Selects BizTalk Accelerator for HIPAA
News  |  2/27/2002  | 
MedUnite--an independent full-service technology firm founded by seven health insurers--will use Microsoft's BizTalk Accelerator for HIPAA.
Centex's Apel Looks To Change Title Insurance Biz
News  |  2/27/2002  | 
Thomas G. Apel, the new president and CEO of Centex Title Insurance Operations, is trying to bring efficiency to the title insurance business one step at a time.
Analysis from Gomez: Brokerage Firms Take Stock of Insurance Products
News  |  2/27/2002  | 
Given extended market volatility--and lingering uncertainty stemming from the events of September 11 and the Enron debacle--investment firms, as well as their affiliated financial advisors, must reevaluate the role insurance/protection products play in providing financial security for their customers.
IMPRESS YOUR BOSS: NOMINATE THE MOST TECH-SAVVY CEOS
News  |  2/27/2002  | 
With cutting-edge technology driving most of today's business innovation, many insurance company CEOs have become experts in technology. Who do you think is the most technology-visionary CEO in the insurance industry? Insurance & Technology wants you to let us know for the upcoming special report, "The Most Tech-Savvy CEOs."
DELIVERY STRATEGIES BRIEFS
News  |  2/27/2002  | 
Wireless sales force automation provider eAgency Systems enters into an agreement with mobile communications player Research In Motion, providing for the joint marketing of the eAgency solution to connect insurance professionals to corporate databases via RIM Blackberry handhelds; a Virtual Sales Office has been deployed for Humana by NetStudy; SwissRe contracts to use eReinsure.com's online platform for reinsurance negotiation.
CRM Briefs
News  |  2/27/2002  | 
Strong leadership, strategic vision and effective metrics are the keys to successful CRM deployment, according to a study from DMR Consulting; Oncontact Software Corp. integrates its Client Management Software with Artisoft, Inc.'s (Cambridge, MA) TeleVantage phone system; Microsoft will launch a CRM application suite built using its .NET technology.
Manulife To Outsource Service Support with IBM Canada
News  |  2/13/2002  | 
Manulife Financial has signed a memorandum of understanding to outsource operational service support for its North American IT requirements to IBM Canada.
CONTRACT BRIEFS
News  |  2/13/2002  | 
WellPoint Health Networks chooses Affiliated Network Services for dental claims processing; Farmers Insurance Group of Companies will provide agents and district managers with Dell PCs; Delta Dental of Missouri selects Claimsnet.com ; The Principal Financial Group chooses Mercator for enterprise-wide integration transaction support...
DELIVERY STRATEGIES BRIEFS
News  |  2/13/2002  | 
Republic Mortgage Insurance Co. makes mortgage insurance products available on eMagic; UnumProvident's Internet Billing service registered 1,000th customer; The International Association of Webmasters and Designers awards 2002 Golden Web Award to www.MedMutual.com...
CRM Briefs
News  |  2/13/2002  | 
Quest Software releases Quest Central for Oracle; FinanCenter launches e-Merchandising System (EMS); UpShot Corp. releases UpShot XE subscription service...
Waller Eyes Zurich Innovation
News  |  2/8/2002  | 
Richmond Waller joins Zurich North America.
Executive News
News  |  2/8/2002  | 
Executive news featuring Elaine Martinelli, The Hartford; Robert Clements, Riskclick; J. Gordon Beckham, Jr., McCamish Systems...
Lukas Promotes Hartford's P&C Synergy
News  |  2/8/2002  | 
Bob Lukas is promoted to newly-created CIO for P&C.
Reaping Returns On E-Payments
News  |  2/8/2002  | 
Insurers—and customers—are starting to embrace the benefits of electronic transaction services such as statement and bill presentment.
Profiting By Putting Customers First
News  |  2/8/2002  | 
At I&T's Executive Summit 2001, industry leaders discussed profitable CRM strategies.
Content Management Goes Enterprise-Wide
News  |  2/7/2002  | 
Enterprise content solutions are beginning to appear,but companies should be cautious and set modest goals.
Disaster Recovery Planning: Sadder But Wiser
News  |  2/7/2002  | 
Even believers in Murphy's Law could not have foreseen the challenges September 11 heaped on disaster recovery plans. But in the months after the attacks, insurance companies have been enhancing disaster recovery to prepare for the unforeseen—and the unimaginable.
CIGNA Speeds Approval Requests
News  |  2/7/2002  | 
Behavioral Health subsidiary uses The Haley Enterprise Authorete and CIA Server to let therapists submit session requests quickly.
CGU Brokers Gain Efficiency
News  |  2/7/2002  | 
CGU Canada offers brokers Web-based access to underwriting data, thanks to technology from DWL.
Cyber News
News  |  2/7/2002  | 
Penn National Insurance launches Web tools; ACORD launched agent survey; Allstate enhances website with customer care center...
Insurers Buy Tools For HIPAA
News  |  2/7/2002  | 
HIPAA XML translators help carriers meet October's transaction deadline.
Update: Cool Sites
News  |  2/7/2002  | 
A summary of Donna Birmingham's favorite websites.
Credit Scoring Controversy
News  |  2/6/2002  | 
Bills restricting or prohibiting the use of credit scoring may be proposed.
Alliances And Partnerships
News  |  2/6/2002  | 
Cardiff and Optika Inc. partner; Ajasent, Inc. and Opendesk Corp. formed a partnership; Infinite Solutions acquired Radian Systems' s product...
Vitria & SCSI Partner for P&C
News  |  2/6/2002  | 
Vitria & SCSI Partner to provide online risk retrieval product.
Human and Tech Touch in 2002
News  |  2/6/2002  | 
Unfortunately for insurance CIOs, there is more to do, but fewer resources.
ACORD Priorities, Progress Disputed
News  |  2/6/2002  | 
Opinions about ACORD's aims and the pace at which they're achieved vary along insurance carrier/technology vendor lines.
Total Recall
News  |  2/6/2002  | 
Businesses fail to learn from failed business ventures of the past, editorial by Kathy Burger, Editorial Director.


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