News & Commentary
Content posted in February 2004
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HIPAA and other government regulations may help spur the adoption of secure messaging technologies
News  |  2/25/2004  | 
Despite high concern and regulation around privacy, secure messaging technology has been a tough sell in healthcare. But easier-to-use technology and a new round of privacy rules might make it a more palatable option.
News  |  2/25/2004  | 
In a study of the current state of insurance agent adoption of technology, IVANS finds that 84.3 percent of agents prefer to work with carriers they consider "aggressive" in their use of new technology.
MasterCard Intends To Take TowerGroup Global
News  |  2/25/2004  | 
With a goal of expanding its payments expertise into broader financial services technology consulting and advisory services, MasterCard Advisors will acquire research and consulting firm TowerGroup from Reuters.
A Game of Strategy
News  |  2/19/2004  | 
Chess has been called "the game of kings," but in the case of Ricardo Garcia, it's also the game of an insurance technologist.
Clauson Heads Group IT At Mutual of Omaha
News  |  2/19/2004  | 
Following a three-year leadership role in information security at Mutual of Omaha, Steve Clauson has taken on the responsibility of leading all information services activities in support of the carrier's group benefit services operations and I/S customer service.
Executive News
News  |  2/19/2004  | 
Product & Services Showcase
News  |  2/19/2004  | 
Technology and the Urge To Merge
News  |  2/19/2004  | 
Whether buying a smaller company at bargain prices or participating in a massive "merger of equals" deal, insurers must carefully evaluate IT compatibilities and costs.
Reducing Call Center Turnover
News  |  2/19/2004  | 
LOMASelect Service Index identifies call center rep suitability and reduces turnover.
Reporting for Duty
News  |  2/19/2004  | 
With a focus on cultivating its employees, Minnesota Life has remained innovative while supporting growth.
Uncovering Offshore Secrets
News  |  2/19/2004  | 
Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration.
Compliance as Opportunity
News  |  2/19/2004  | 
Regulatory compliance demands force insurers to dedicate scarce resources, but meeting those demands can be the occasion to accomplish worthwhile IT goals.
Growth With Efficiency
News  |  2/19/2004  | 
Louisville, Ky.-based Humana, Inc., one of the nation's largest publicly traded health benefits companies, has a history of using technology innovatively while keeping a tight rein on escalating medical costs.
Security Times Two At Kanawha Insurance
News  |  2/19/2004  | 
Carrier implements DataMirror's Transformation Server to facilitate secure, real-time data access.
Getting It Together Post-Consolidation
News  |  2/19/2004  | 
After a series of mergers, UnumProvident relied on Staffware's Processing Suite to integrate claims and manage workflow.
Portal Supports Agent Sales and Marketing
News  |  2/19/2004  | 
Conseco implements ATG's portal technology to improve the functionality and scalability of Internet-based agent tools.
OIT Gives FMB Workflow Boost
News  |  2/19/2004  | 
Motivated by the vulnerability of paper records, Farm Bureau Mutual finds greater efficiency through Docfinity document management solution.
Outsourcing Limits Could Hurt Carriers
News  |  2/19/2004  | 
As presidential election nears, candidates are discussing offshore outsourcing restrictions.
Cyber News
News  |  2/19/2004  | 
FS Industry Undervalued?
News  |  2/19/2004  | 
Report says tech can help the financial institutions convince investors.
Alliances & Partnerships
News  |  2/19/2004  | 
AXA Agent Front-End Launch
News  |  2/19/2004  | 
Webstation application gives financial advisors fingertip access to comprehensive sales-related information and functionality.
AIGT Tackles Mass Auto
News  |  2/19/2004  | 
Taking on the unique difficulties of processing Massachusetts personal automobile insurance, AIG Technologies (AIGT) has developed MassXpress.
IIABA Seeks Spam Exemption
News  |  2/19/2004  | 
Non-profits shouldn't have to abide by Can Spam, says IIABA
Health Insurer Signs CSC
News  |  2/19/2004  | 
Seeking to simplify systems and improve speed-to-market, Livonia, Mich.-based health insurer American Community Mutual Insurance Co. has signed a seven-year, $12 million contract for software and services with CSC.
New Contracts
News  |  2/19/2004  | 
Tech Could Assist State-Based Reform
News  |  2/19/2004  | 
Not all are convinced that a federal charter is the best solution for industry regulatory reform.
Growing Pains
Commentary  |  2/19/2004  | 
Now that there are some faint but recognizable signs of economic recovery, it's appropriate for organizations to renew their focuses on growth.
BCBSA Signs E-Business Agreement with Connecture
News  |  2/11/2004  | 
Seeking to enhance the e-business capabilities of its 41 independent health insurance plans, Blue Cross Blue Shield Association has signed an agreement with Connecture for use of the vendor's distribution automation solution.
News  |  2/11/2004  | 
Claims reporting has become a standard of online service delivery, but less than 5 percent of carriers' auto claims are submitted or initiated online.
Insurers Nix Clearinghouse Click Charges
News  |  2/11/2004  | 
Health insurance companies want doctors to bypass clearinghouses and submit claims directly--a move that could cut costs and complexity from the system.
19789,12724,4263,16024,19793,4300,4242,
News  |  2/9/2004  | 
As CIO of American Family Life Byrne Chapman already spends a large part of his time providing people with the support they need to be successful, but he has found even more time for a charity devoted to promoting the health and welfare of children.
News  |  2/9/2004  | 
Roser Takes on PMO at Travelers
News  |  2/9/2004  | 
As Travelers (Hartford, $66 billion in assets) seeks to hit business goals, Jamie Roser, second vice president, commercial lines systems, has been given responsibility to direct a new program management office (PMO)
Refining Business Alignment at AIG
News  |  2/9/2004  | 
Linking IT investment tightly to business value is nothing new to AIG (New York, more than $600 billion in assets under management), but the P&C powerhouse has worked on refining its governance model during Mark Popolano's tenure as CIO, beginning in 2000
A New Breed of IT Exec
News  |  2/9/2004  | 
Partnership between CIO and IT CFO brings impressive strategic alignment at Guardian Life
CIOs’ Jobs Get More Complicated
News  |  2/9/2004  | 
Regulatory compliance, vendor/resource management and changing customer expectations are among the challenges keeping Executive Summit participants on their toes
Associations’ Priorities Run the Gamut
News  |  2/9/2004  | 
Insurance industry associations will seek to influence public policy and enforce technological efficiency in 2004
No Rest for the Compliance Weary in 2004
News  |  2/9/2004  | 
Many insurance carriers are playing post-deadline compliance catch-up in 2004
Compliance, Web Services And XML Star in 2004
News  |  2/8/2004  | 
Insurers will begin to roll out effective Web services initiatives, while striving to comply with a myriad of regulations, industry experts predict
2004 Top Insurance Business/Technology Issues
News  |  2/8/2004  | 
Every year there are some trends, economic shifts and technologies that seem to stand out from the rest. For many years, e-commerce and CRM were the top-of-mind concerns for many insurance companies. Recently, Web services, compliance and XML have taken center stage. In 2004, some trends will displace others in importance. This special report from Insurance & Technology takes a look at some of the top business issues that insurance carriers will face this year and how technology can help make th
Core Systems: Journey to the Center of Insurance
News  |  2/8/2004  | 
An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
Careful and Strategic Spending Will Dominate
News  |  2/8/2004  | 
Members of Insurance & Technology's Reader Advisory Board discuss trends, plans and expectations for 2004
2004 Business Technology Forecast
News  |  2/8/2004  | 
What are the critical trends and issues that will confront insurance technology executives and their organizations in the coming year?
Plug-and-Play Network Storage Saves Reinsurer
News  |  2/8/2004  | 
LifeCare Assurance implements an IP SAN to manage and consolidate network storage
BOLD18
News  |  2/8/2004  | 
Primerica Life Insurance develops a PDA-based application for capturing and submitting life insurance policy applications electronically
Auditing Technology ACL Services
News  |  2/8/2004  | 
ACL Services Ltd., a provider of audit and data analysis technology to financial executives and audit professionals, has launched the Continuous Controls Monitoring solution suite
Taking a New Look at HSAs
News  |  2/7/2004  | 
Self-service tools support newly authorized health savings accounts
Cool Sites
News  |  2/7/2004  | 
P&C Forms Management Docucorp International
News  |  2/7/2004  | 
Docucorp International, a provider of enterprise information solutions, has released Policy Xpress for the insurance industry
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