News & Commentary
Content posted in March 2002
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IT Answers the Call
News  |  3/28/2002  | 
Faced with an aggressive business growth strategy, The Guardian's IT is ready for the challenge.
Risky Business: Getting Payback on Partnerships
News  |  3/28/2002  | 
Although the risks are high, these days insurers can't afford to ignore the benefits of alliances and partnerships. Here's how to improve the odds of success.
Growing Firm Seeks Paperless Efficiencies
News  |  3/28/2002  | 
CSC helps Ohio National minimize process and staffing burdens using DST Corp.'s Automated Work Distribution Tool.
Verity Helps AXA Hold Search Party
News  |  3/28/2002  | 
In response to customer demands, AXA Financial adds search capability to its AXA Advisor Web site.
Turning Green into Customer-Service Gold
News  |  3/28/2002  | 
State Auto improves service by overlaying green screens with Jacada application.
Fireman’s Tests Load Capacity
News  |  3/28/2002  | 
Tools from Mercury Interactive help the P&C insurer speed deployment, improve quality and boost customer confidence.
Agent/Carrier Tech Link Needs Work
News  |  3/28/2002  | 
Insurers and agents agree about the uses of technology in theory more than practice, an IIAA study confirms.
Small Comfort in Argentine Crisis
News  |  3/28/2002  | 
Technology offers limited benefits amid financial chaos.
Cool Sites
News  |  3/28/2002  | 
We asked Michael Sladek of Zurich Life for a summary of his favorite websites.
OneShield, MIS Build System
News  |  3/28/2002  | 
OneShield, a browser-based insurance integration and distribution provider, has partnered with McCracken Insurance Systems to develop an agency management system.
Aetna Zeroes in on Target
News  |  3/28/2002  | 
Group Insurance division uses Fair, Isaac's Market Smart tool.
Alliances & Partnerships
News  |  3/28/2002  | 
InSystems formed an alliance with AscendantOne; ISO and Seisint have signed a licensing agreement; CSC and Magnify formed an alliance...
Service Innovators Join Forum
News  |  3/28/2002  | 
I&T Customer Service Leadership Forum addresses CRM & ROI challenges.
USAA Chooses Chordiant To Create "Single-Service Processing View"
News  |  3/27/2002  | 
USAA has licensed Chordiant Software's Chordiant 5 Enterprise Platform, which will be used to integrate customer data from USAA's business systems into a thin-client solution for CSRs.
How Full-Service Brokers Could Start Highlighting Protection Products Online
News  |  3/27/2002  | 
Ongoing market volatility, combined with economic and national security uncertainty, has created opportunities for full-service investment firms and their affiliated financial advisors to interact with customers and strengthen client relationships.
Infosys Helps Northwestern Launch Online Fund Transfer Tool
News  |  3/27/2002  | 
Northwestern Mutual recently launched an online funds transfer capability for variable life and annuity policyholders that was co-developed with Infosys Technologies.
Delivery Strategies Briefs
News  |  3/27/2002  | 
UnumProvident subsidiary BenefitAmerica introduces BenefitAmerica Spectrum; Bisys Group offers customized, branded insurance distribution Web sites; Medical Mutual of Ohio claims more than 20,000 members have registered online through My Health Plan...
CRM Briefs
News  |  3/27/2002  | 
Group 1 Software releases the DataSight system; Esna Technologies unveils the latest version of Telephony Office Linx 2000 v.4.0; TightLink Corp. introduces TightLink Service 3...
News Briefs
News  |  3/27/2002  | 
A marketing agreement has been confirmed by Docucorp International and AscendantOne Inc.; chief security officers in financial services earn significantly higher salaries than their counterparts in telecom, utilities and manufacturing, according to Giga Information Group; Liberty Mutual Group licenses ISO Claims Outcome Advisor from ISO.
CyberNews
News  |  3/27/2002  | 
Claimsnet.com will integrate National Electronic Attachment, Inc.'s FastAttach; Enumclaw migrated personal lines onto IBQ Systems platform; Highmark Blue Cross Blue Shield has partnered with CECity.com...
SAFECO Trains with Ninth House
News  |  3/27/2002  | 
SAFECO (Seattle) has chosen Ninth House (San Francisco), a business skills e-learning provider, to help launch a performance-based compensation program.
Mitigating Terrorism Risk
News  |  3/27/2002  | 
Technology has a role in helping insurers predict man-made catastrophes.
New Contracts
News  |  3/27/2002  | 
Hartford selects Sherwood's ProCede; XL Capital contracted with Acuent Inc., SAFECO selects Antigen...
Post-Enron, Insurers Analyze Partners
News  |  3/27/2002  | 
Far-reaching aftershocks could change financial reporting requirements, ultimately impacting IT systems.
A Little Knowledge...
News  |  3/26/2002  | 
This months's editorial on The PATRIOT Act, by Katherine Burger, Editorial Director.
American Skyline Insurance Taps Debit-Based Claims Vendor
News  |  3/20/2002  | 
As part of a strategy that will reduce paper claims drafts and get claims payments to policyholders more quickly, American Skyline Insurance has awarded a contract to Clarity Incentive Systems that will enable the insurer to use Clarity's payment platform to power a debit card-based claims disbursement program.
Humana Launches Benefits Customizing Tool
News  |  3/20/2002  | 
Responding to employers' concerns about rising costs and employees' wishes for greater involvement in managing their health benefits, Humana rolls out SmartSuite, which combines health plan design and Internet technology to give employers and employee members the ability to exercise healthcare plan options.
NEWS BRIEFS
News  |  3/20/2002  | 
Great American Insurance revamps Bond Division site; Farmers Insurance's Farmers FastQuote launches this week ; Certified Professional Insurance Agents Society recognizes Selective Insurance Group as 2002 "Company Partner of the Year"...
DELIVERY STRATEGIES BRIEFS
News  |  3/20/2002  | 
NAIC's Credit Scoring Working Group will "fast track" a review of credit scoring by insurers for rating purposes; Financial services spending on XML-related technologies and Web services forecasts from ZapThink; DriverShield CRM Corp. will provide Bankers Insurance Company of Florida with its DriverShield's CRM program...
CRM Briefs
News  |  3/20/2002  | 
Many senior executives are expressing frustration about the returns on CRM investments, reports Booz-Allen Hamilton; Frontstep releases Frontstep CRM; Answerthink and CentrPort form an alliance...
EXECUTIVE BRIEFS
News  |  3/20/2002  | 
Chris T. Calos joins Fortis Benefits Insurance Co. ; Selective Insurance Group appoints Kerry A. Guthrie, Gretchen Coffill Narvarte, and Leonard V. Weinman...
Captiva/ActionPoint Merger Raises Hopes, Doubts
News  |  3/13/2002  | 
Seizing an opportunity to provide corporate clients, including insurers, with a comprehensive integrated document technology solution, forms processing vendor Captiva Software Corp. and information capture solutions provider ActionPoint signed a definitive merger agreement.
Deloitte Insurance Vet Porrello Cites Tech Prioritization Challenge
News  |  3/13/2002  | 
Picking the right technology investments that will deliver ROI is one of the biggest challenges facing insurers today, according to Deloitte Consulting's Ken Porrello, national director for insurance consulting, who recently took on the added responsibility of managing director of the firm's Chicago office.
Treasury Proposes New Information-Sharing Regulations
News  |  3/13/2002  | 
The USA PATRIOT Act gave financial institutions and government agencies unprecedented leeway to share information. The new rules will create significant opportunities for financial technology firms to create linkages among the customer databases spanning the financial services industry, if only for the purpose of sharing suspicions held about their customers.
IMPRESS YOUR BOSS: NOMINATE THE MOST TECH-SAVVY CEOS
News  |  3/13/2002  | 
With cutting-edge technology driving most of today's business innovation, many insurance company CEOs have become experts in technology. Who do you think is the most technology-visionary CEO in the insurance industry? Insurance & Technology wants you to let us know for the upcoming special report, "The Most Tech-Savvy CEOs."
Delivery Strategies Briefs
News  |  3/13/2002  | 
Allstate provides consumers access to new products and services at allstatebank.com; CNA Life introduces tool enabling agents to track customer account activity; The St. Paul Companies launches Web-based tool for obtaining single entry, real-time quotes for small commercial products.
CRM Briefs
News  |  3/13/2002  | 
Teradata releases Touchpoint Server; Active Decisions releases Active Financial Assistant; enhanced functionality for Siebel eHealthcare 7 is available from Siebel Systems.
Dot-Com Vet Comes Home
News  |  3/12/2002  | 
Alan Harvey returns to Allegis.
Pru's Breitbart Touts Tech for Benefits
News  |  3/12/2002  | 
Gary Breitbart says the future of voluntary benefits relies on technology.
Executive News
News  |  3/12/2002  | 
Products and Services Showcase
News  |  3/12/2002  | 
Product and Services showcase featuring products by CT Insurance Services, Morningstar, Insurance Technologies, CSC, and more.
Keeping Your Staff Happy
News  |  3/12/2002  | 
Providing the proper channels for ongoing interactions is essential, especially indifficult situations.
Anthem Gets Healthy
News  |  3/12/2002  | 
BCBS carrier hopes to improve members' health with personalized content—ultimately reducing medical claims.
The Hartford Enhances Locator/Referral Solution
News  |  3/12/2002  | 
Insurer tracks prospective policyholder traffic with InfoNow's leads management solution.
MGIC Standardizes On EMC Technology
News  |  3/12/2002  | 
Mortgage insurer migrates information from three disparate systems to SAN to increase flexibility.
Aegon Images Up-Front
News  |  3/12/2002  | 
Softheon document management system automates massive workload and paves the way for paperless processes.
Opening the Floodgates
News  |  3/12/2002  | 
As broadband technology becomes increasingly affordable and reliable, insurers have to make some hard decisions about who to connect, how to connect them, and for what applications.
Cyber News
News  |  3/12/2002  | 
Cigna has partnered with International SOS; FREEDOM launches FREEDOM State Checklist Direct; CNA-Life offers e-discussion...
Corrections
News  |  3/12/2002  | 
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