News & Commentary
Content posted in March 2014
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Palomar Specialty Moves to Cloud-based Platform
News  |  3/31/2014  | 
The insurer plans to improve underwriting and speed to market for its customers in earthquake-exposed states.
Health Insurance's Customer Experience Imperative
News  |  3/30/2014  | 
Technology can help improve the sector's dismal performance.
5 Trends Shaping the Health Insurance Market
News  |  3/30/2014  | 
Technology is at the forefront of changes in the health insurance environment.
The Many Components of Aetna's Tech Strategy: CTO
News  |  3/30/2014  | 
I have seen an amazing revolution in the growth of mobile technology to empower people to be in control of their health and their health information.
Package-Enabled Design: A Path to Greater ROI
Commentary  |  3/30/2014  | 
Organizations that are contemplating or in the midst of a system change or conversion should recognize opportunities for the new system to serve as the engine for change.
Allianz Names IT Exec Responsible for User Experience
News  |  3/28/2014  | 
As director of Customer Care and Service Delivery, Mary Faridi is responsible for end-user computing, the help center and more.
Big Thoughts on Big Data: Oracle Industry Connect
Commentary  |  3/28/2014  | 
Many of the sessions and panel discussions at the conference touched on the present and future capabilities of big data and analytics.
The Prospectus Personalization Imperative
Commentary  |  3/27/2014  | 
No one likes to read investor disclosure and compliance documents. But people are more likely to read information if it is more personal and easy to comprehend.
Getting the Truth of Investment Performance
Commentary  |  3/27/2014  | 
Exploring tools that can help investment managers improve visibility, transparency and insight into portfolio and manager performance to achieve repeatable, optimal outcomes.
The General Moves Claims to the Cloud
News  |  3/27/2014  | 
The auto insurer will support claims processes with a Capgemini system.
Tech Creeps Up List of Insurers' Biggest Risks
News  |  3/27/2014  | 
Recent Wolters Kluwer research finds insurers reporting that inadequate technology infrastructure hampers their business.
Commercial Insurers Turn Focus to Underwriting Automation
News  |  3/27/2014  | 
Research from SMA and Novarica indicates maturation in underwriting automation technology and new system investments among insurers.
APIs: The Key to Unlocking Mobile Insurance Sales?
Commentary  |  3/26/2014  | 
API management provides the gateway to enterprise applications and data without the risk of security breaches.
Are Insurers Ready For a Consumer-Activated Enterprise?
Commentary  |  3/26/2014  | 
Consumers’ connectedness and expectations for excellent service are rapidly increasing. It’s time for financial services to catch up with them.
WellPoint Names Former Coca-Cola Exec CIO
News  |  3/25/2014  | 
This is Thomas Miller's first appointment in the insurance industry.
Insurance M&A Activity Continues Apace
News  |  3/25/2014  | 
The expected uptick in insurance M&A activity continues with the acquisition of SPARTA by Catalina Holdings.
The New ROI in Insurance: Return on Information
Commentary  |  3/25/2014  | 
What do organizations hope to derive from the increased volumes of data they collect?
Using Tech to Tame the Group Benefits Market
Commentary  |  3/24/2014  | 
Serving the middle market has often been an exercise in frustration for everyone involved.
6 Key Insurance Business Impacts from Analytics
Commentary  |  3/24/2014  | 
Analytics are igniting innovation and disruption across the insurance industry, as a conference last week showed.
P&C Reports Increase in Predictive Modeling: Towers Watson
News  |  3/21/2014  | 
Predictive modeling use has increased in nearly every business line throughout P&C but is rarely leveraged across the enterprise.
How Analytics Helped Turn Around Fireman's Fund Profits
News  |  3/20/2014  | 
The insurer used analytics as part of a plan to recover from a $700 million hole.
Motorists Pushes Agency Automation
News  |  3/20/2014  | 
In an effort to streamline and automate information flow into agency management systems Motorists Insurance Group deploys a new IVANS download solution compliant with ACORD’s latest Activities and Notes standard.
How Insurers Can Turn Change To Competitive Advantage
Commentary  |  3/20/2014  | 
The purpose of innovation is to install foresight into operating decisions, proactively addressing industry trends, to give renewed nimbleness to insurers.
What Chubb Looks For in Analytics Talent
News  |  3/20/2014  | 
Chief analytics technology officer Upendra Belhe says that technical skills are only a component of a great insurance data scientist.
Analytics Grows as Software Priority
News  |  3/20/2014  | 
Two companies make system selections that underscore the importance of analytics across the insurance enterprise.
Think Your CIO is the Best? I&T Elite 8 Nominations Open
Commentary  |  3/19/2014  | 
Tell us why your CIO, line of business head, or other executive deserves to be recognized as one of the best in the insurance technology industry.
Quick, Nimble, and Responsive: Where Tech and Marketing Meet
Commentary  |  3/19/2014  | 
The marketing axiom 'format follows function' brings today's marketing and technology teams together.
Underwriting Data Privacy Breach Coverage for SMBs
Commentary  |  3/19/2014  | 
Insurers should rethink their approaches to underwriting risks for the small and mid-sized business market, which has unique and urgent needs for data breach coverage.
Aetna's Accountable Care Chief: Tough Transition Ahead
News  |  3/19/2014  | 
Online integration in industries like banking is "just math" compared to what healthcare has to do, says Aetna's accountable care leader, Charles Kennedy.
Not So Agile Development: Why Insurers Should Optimize the Manufacturing Process
Commentary  |  3/18/2014  | 
There are still many agile projects that are not managed with the controls and insights to deliver the desired business outcomes. No company can afford that kind of risk.
American Modern to Extend Insurity Relationship
News  |  3/18/2014  | 
PolicyDecisions aims to reduce costs, automate manual processes and improve communications in the Open Lot Physical Damage line of business.
Blue KC Implements IntelliResponse for Self-Service
News  |  3/18/2014  | 
Virtual agent technology aims for a more engaging online experience for policyholders.
How Foremost Got Data Faster from Customer Surveys
News  |  3/17/2014  | 
Using Qualtrics technology, the insurer increased the speed of insights from its market research group.
Esurance Speeds Up Claims with Video Appraisals
News  |  3/17/2014  | 
Real-time video chat allows consumers to speak with appraisers, discuss claims and receive electronic payments.
Q&A: Inside Humana's Mobile Strategy with CIO Brian LeClaire
News  |  3/14/2014  | 
The former I&T Elite 8 honoree says there are four key angles to customer interaction that demand insurance technologists' attention.
How Apple iPhones Could Thwart Attackers
News  |  3/14/2014  | 
Apple patent application suggests the company is looking to add personal security features to its mobile devices.
Admiral Group Selects Guidewire for Policy Admin and Billing
News  |  3/14/2014  | 
Admiral Group plans to improve business efficiency and speed to market with two new systems.
Truck Insurer Embraces Driver Coaching
News  |  3/14/2014  | 
Sentry Insurance has contracted with Lytx to provide the DriveCam telematics-based driver coaching program to its clients.
Celent: Customers Not Ready for Big Data
News  |  3/14/2014  | 
Most of today’s customers exhibit strong dislike for notifications created using personal information, but younger ones show more acceptance.
The 5 Biggest Challenges Facing IT Professionals
News  |  3/13/2014  | 
Almost two-thirds of executives surveyed by Protiviti report their businesses are undergoing a major IT transformation -- and with these efforts come big challenges around security, data management and new channels.
Obamacare Vs. Patient Data Security: Ponemon Research
News  |  3/13/2014  | 
Healthcare professionals worry that healthcare regulations mandating patient data exchange are luring more data thieves, says Ponemon study.
Unified Life Chooses Aldera Administrative Platform
News  |  3/13/2014  | 
The life insurer plans to improve service for employers and members.
Pioneers vs. Settlers – Which Expedition Should I Join?
Commentary  |  3/13/2014  | 
While CIOs haven't signed up for the Wild West, there is more risk tolerance on the part of many organizations for the potential benefits that new and innovative approach or technology might bring.
Mobile Adoption Rate Still Low Among Insurance Customers
News  |  3/12/2014  | 
FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their insurer.
Internet in 2025: 5 Intriguing Predictions
News  |  3/12/2014  | 
How will the Web evolve over the next decade? Technology experts weigh in.
P&C and Life Outpace Health in Customer Experience
News  |  3/12/2014  | 
Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
Does Improving the Customer Experience Matter?
News  |  3/11/2014  | 
As in any undertaking, mere money or muscle won’t guarantee success.
IBM Analytics Improve BMW Auto Quality
News  |  3/11/2014  | 
BMW takes a predictive look at sensor data to eliminate flaws in new models before they go into production.
Climate and Claims: The Harsh Winter’s Effects on Insurers
News  |  3/11/2014  | 
This winter slammed the U.S. with snow, ice, subzero temperatures, and increased activity for insurers.
Q&A: Why Tech is Crucial to Esurance's Brand Positioning
News  |  3/10/2014  | 
The Allstate division is cultivating a brand position around being innovative and cutting-edge.
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