News & Commentary
Content posted in April 2002
ACORD XML Standards
News  |  4/29/2002  | 
CIOs agree that ACORD's XML initiatives are playing a role in helping carriers achieve end-to-end e-processing.
The Technology Behind STP
News  |  4/29/2002  | 
The tools and systems are here, but what do you need to do to make STP technology work for your organization?
ARE WE THERE YET?
News  |  4/29/2002  | 
Editorial on "Achieving End-to-End E-Processing: Are We There Yet?" for the ACORD Show Supplement by Katherine Burger.
Customer Service Leadership Forum: Achieving Next-Generation Customer Service
News  |  4/24/2002  | 
The importance of having a business case in place before implementing a CRM system cannot be stressed enough, says Richard Cunningham, vice president, information services, Prudential Financial. Cunningham was part of the panel "Achieving Next Generation Customer Service," at I&T's Customer Service Leadership Forum.
Customer Services Leadership Forum: Strategies for Putting the Customer First
News  |  4/24/2002  | 
Financial services companies need to value service as highly as sales, while negotiating the problems of implementing cost-effective customer service technology solutions, according to TowerGroup's Jamie Bisker, who delivered the keynote address at I&T's Customer Service Leadership Forum yesterday.
Customer Service Leadership Forum: How To Get ROI from Your Contact Center
News  |  4/24/2002  | 
Successful and profitable performance of customer contact centers depends as much on having a solid business case as it does on any particular technology deployment. That's according to the three executives who analyzed "How To Get ROI from Your Contact Center," at Customer Service Leadership Forum.
Cross-Promoting Insurance Products to Discount Brokerage Customers Requires Creativity
News  |  4/24/2002  | 
Although brokers, banks, and to a lesser extent, insurance direct marketers, have embarked on efforts to Web-enable product distribution and develop data mining and CRM capabilities, effective cross-promotion on a broad, institutional scale remains frustratingly out of reach.
CRM BRIEFS
News  |  4/24/2002  | 
The worldwide CRM services market will reach $45.5 billion in 2006, according to IDC; Teradata releases the Teradata Warehouse 6.2 suite; Atomica Corp. releases Atomica Enterprise for Call Centers...
Delivery Strategies Briefs
News  |  4/24/2002  | 
Nekema is working with IBM to produce Rules Management Platform; AIG eBusiness Risk Solutions launches AIG TradeCredit.com; Siebel Systems releases eInsurance 7...
Colonial Chief Steps Aside; UnumProvident CIO Best Assumes Acting Pres. Role
News  |  4/17/2002  | 
As of April 15, Gary Kirkner is no longer CEO of Colonial Supplemental Insurance. Kirkner will be moving to the role of "special advisor" to parent company UnumProvident Corp.'s chairman, president and CEO Harold Chandler, as UnumProvident CIO Bob Best takes on duties as acting president for Colonial.
Grady To Head Hartford Life's Restructured IT
News  |  4/17/2002  | 
Lois Grady has been appointed to the newly created position of executive vice president and director of information systems and services. Grady will be responsible for working with each of the life company's business units to develop a new integrated service and technology strategy for the company.
DTCC Hires Former Pru Exec To Support Increased Insurance Focus
News  |  4/17/2002  | 
The Depository Trust & Clearing Corp. named former Prudential Select Brokerage executive John C. Ziambras vice president of sales, insurance services group, signaling the DTCC's increased focus on the insurance, broker/dealer and banking communities.
NEWS BRIEFS
News  |  4/17/2002  | 
Insurance Services Office makes a significant equity investment in AscendantOne; financial services industry efforts to develop and implement global accounting standards face challenge, according to Ernst & Young's UK Banking and Capital Markets Practice; Inreon is being used by Winterthur Insurance...
DELIVERY STRATEGIES BRIEFS
News  |  4/17/2002  | 
Unitrin Direct is now offering auto insurance in New York state; Korealife Insurance selects Sybase; McKesson Health Solutions released CareEnhance 360...
CRM Briefs
News  |  4/17/2002  | 
Edify Corp. releases Edify 8.0; Talisma Corp. will form an alliance with Fujitsu Consulting; Jacada Ltd. and SeeBeyond announce a joint product offering...
Colonial Offers Tech-Driven Services Package
News  |  4/10/2002  | 
Colonial Supplemental Insurance is leveraging technology to deliver a new employer services package to gain some edge in the increasingly competitive voluntary benefits marketplace.
Transamerica Life Canada Takes Care of Distributors with Tech
News  |  4/10/2002  | 
In order to succeed in today's competitive insurance marketplace, carriers must offer innovative products and services to their distributors, Ray McKenzie, told attendees at this week's LOMA Systems Forum.
Navisys & e-Nable To Integrate Products
News  |  4/10/2002  | 
As part of a deal that the players contend will improve sales efficiency and return on investment for life insurers, Navisys will form a strategic alliance with e-Nable, provider of data aggregation and underwriting support system solutions for life insurers.
LOMA SYSTEMS FORUM BRIEFS
News  |  4/10/2002  | 
InSystems launches eXterity, which was co-developed with Canada Life; Genelco Software Solutions introduces Genelco Payout, as well as version 1.3 of Genelco GroupWeb and a new module for its Genelco Life+; The Phoenix Companies and Jackson National Life Insurance each select CSC's PerformancePlus system...
Delivery Strategies Briefs
News  |  4/10/2002  | 
Progressive will offer its customers CheckFree's i-Solutions service; John Hancock's Group Insurance Division expands its eGroup business model for group life sales; CNA will provide its agency force with CertificatesNow, thanks to a services agreement with ConfirmNet; Pethealth enters into alliance with Universal Insurance Services...
CRM Briefs
News  |  4/10/2002  | 
IBM releases its Vision Builder service; the worldwide customer relationship management services market totaled $22 billion in 2001, reports Dataquest Inc.; Hewlett-Packard is named the preferred infrastructure services provider for Oracle CRM FastForward Flows...
Dealing with Technology Vendors: a Buyer's Methodology
News  |  4/9/2002  | 
Doculabs explains how to get past the sales pitch, taking you step by step through the decision-making process.
Meeting in the Middle(ware): Evolving Insurance Connectivity Services
News  |  4/8/2002  | 
Insurers seeking to develop enterprise level customer view and integrated processes must develop robust data integration methods that can support enterprise-level load and complexity.
Allmerica Selects NaviSys To Enhance Sales Growth
News  |  4/3/2002  | 
To complement an aggressive growth strategy, Allmerica Financial will use NaviSys Front Office illustration software to strengthen its new business acquisition processes.
Staying Put Pays Off in Financial Services IT
News  |  4/3/2002  | 
A new study from RHI shows that IT leadership positions in insurance and financial services organizations, more than with companies in any other market segment, are more likely to be filled by candidates already working within the company.
Delivery Strategies Briefs
News  |  4/3/2002  | 
Sun Life Financial introduces CustomerLink; United Title Co. launches ClosingPoint; Allstate is making information about opening Allstate Bank accounts available to consumers in Alaska; e-Nable Corp. releases version 1.8 of Insurance e-Nable suite of Internet-based insurance data and service offerings...
CRM Briefs
News  |  4/3/2002  | 
Arcidea will support customers using the Windows XP operating system on client workstations with version 2.0 of its software; Sedona Corp. enters into an agreement with Financial Services, Inc.; Firstlogic, Inc., introduces IQ Insight; ServicePower releases SERVICEPlanner...
NEWS BRIEFS
News  |  4/3/2002  | 
Blue Cross of California selects Sourcecorp; a new survey by Gartner, Inc., finds significant numbers of insurers are turning to business processing and IT outsourcing; Prudential Financial is using Adlex's UserVisibility Client View 4.3; Antares Management Solutions and Westfield Services Inc. form alliance...
A Wealth Of Opportunity
News  |  4/2/2002  | 
Clean data will open the doors for cross selling in financial services. Article by Paul Doocey, Editor, Bank Systems & Technology.
Good Data Unlocks Convergence Opportunities
News  |  4/2/2002  | 
Clean data will open the doors for cross selling in financial services. Article by Greg MacSweeney, Managing Editor, Insurance & Technology
A Convergence in Progress
News  |  4/2/2002  | 
The two-year convergence plan bringing J.P. Morgan and Chase together. Article by Anthony Guerra, Managing Editor, Wall Street & Technology for May 2002 Transformation Series.
New Thinking on Convergence
News  |  4/2/2002  | 
Convergence is moving ahead, though more slowly than expected by some. Article by Anthony O'Donnell, Senior Associate Editor, Insurance and Technology for the May 2002 Tranformation Series.
Fireman's Exec Joins Trilogy
News  |  4/1/2002  | 
Rowe joins Trilogy to head financial services industry group.
Executive News
News  |  4/1/2002  | 
Executive moves in the insurance/technology industries.
St. Paul's Lovaas Heads US Operations
News  |  4/1/2002  | 
Kae Lovaas promoted at St. Paul.
Product & Services Showcase
News  |  4/1/2002  | 
New products and services from iManage, Ingenix, Captiva, and more.
AFLAC Won't 'Duck' Development
News  |  4/1/2002  | 
IT personnel at AFLAC get special attention, one reason why Fortune named the firm best insurance company to work for.
Rethinking Data Warehousing
News  |  4/1/2002  | 
Data warehousing has a checkered past in insurance, but more mature technologies, clear objectives and corporate support can bring future success.


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