News & Commentary
Content posted in April 2003
BEECHER LEAVING TRAVELERS TO BECOME GLOBAL CIO AT MARSH
News  |  4/23/2003  | 
Diana E. Beecher, SVP/CIO for Travelers Property Casualty, will leave the company to become global CIO at Marsh Inc., Travelers' media relations has confirmed.
CSC CHOOSES SSA FOR PATRIOT COMPLIANCE SOLUTION
News  |  4/23/2003  | 
As the industry awaits the announcement of the final USA PATRIOT Act requirements, CSC has selected Search Software America's Identity Systems software solution to include in its PATRIOT Protector Service anti-terrorism regulation compliance ASP offering.
ANALYSIS FROM GOMEZ: CHANGE-QUOTING SERVICES CAN DRIVE INTERNET CHANNEL ADOPTION
News  |  4/23/2003  | 
The Gomez Q1 2003 Internet Insurance Carrier Scorecard reveals 88 percent of Scorecard firms offer the ability to change a driver, vehicle, address or coverage level/deductible via the online channel.
PRIVACY CONSIDERATIONS ARE LINCHPIN OF SUCCESSFUL WEALTH MANAGEMENT STRATEGY
News  |  4/23/2003  | 
As the wealth management concept becomes a significant shaper of distribution strategies, there are several regulatory and legal considerations companies must address as they work to broaden their portfolios.
MEASUREMENT IS KEY TO MAKING SERVICE A COMPETITIVE WEAPON, URGES THE HARTFORD'S RITCHEY
News  |  4/9/2003  | 
"Measurement is the cornerstone" of any effort to improve customer service and turn it into a competitive advantage, advised Sharon Ritchey, SVP, The Hartford, P&C Service Operations, and keynote speaker at last week's Customer Service Leadership Forum.
PORTAL STRATEGIES EMPHASIZE EFFICIENCY, EDUCATION
News  |  4/9/2003  | 
MetLife aims to make the Internet the channel customers prefer, according to vp Sachin Shah, who, with Anthem's Mark Boxer, SVP, e-business, spoke about "The Next Generation of Portals & Self-Service."
PRUPAC'S EVOLUTIONARY APPROACH TO CUSTOMER FOCUS EMPHASIZES COST REDUCTION
News  |  4/9/2003  | 
It may be that objectives can be approached through a grand, guiding conception, but that's not how Prudential Property and Casualty Insurance arrived at its e-commerce-based customer focus.
APPROACH COMPLIANCE AS COMPETITVE ADVANTAGE: TOWERGROUP'S SMALLWOOD
News  |  4/9/2003  | 
New rules that affect how customer information is used and shared should be seen as "an opportunity to distinguish yourself, not as a cost of doing business," according to TowerGroup's Deborah M. Smallwood.
ACHIEVING SINGLE CUSTOMER VIEW-IT'S NOT ALWAYS ABOUT TECHNOLOGY
News  |  4/9/2003  | 
Although the potential benefits of achieving the proverbial "single customer view" are numerous, the business factors driving insurers to pursue this strategy are quite varied.
St. Paul Says 'Thanks a Million'
News  |  4/3/2003  | 
St. Paul Companies' involves employees in charitable giving plan.
Executive News
News  |  4/3/2003  | 
Executive moves in the insurance technology industry.
Montana State Fund Appoints New CIO
News  |  4/3/2003  | 
Harold Williams, formerly of Nationwide Insurance Appointed CIO of Montana State Fund.
Product & Services Showcase
News  |  4/3/2003  | 
New products from NEC Solutions, ebix.com, Connective Technologies, and more...
E-Bill Paying a Hit With Consumers
News  |  4/3/2003  | 
But while 40 million Americans will pay bills via the Web this year, most of those are not insurance premiums or other insurance payments.
Delivering on Self-Service
News  |  4/3/2003  | 
Although self-service can reduce administrative costs and improve information access, insurers shouldn't underestimate the task of actually getting customers to adopt it.
Bridging IT Globally
News  |  4/3/2003  | 
Converium is gaining competitive advantage by approaching technology on a global level.
Extending Underwriters’ Reach With Intelligent Underwriting
News  |  4/3/2003  | 
As insurers return to fundamentals, technology powers smarter automated underwriting practices and puts more vital information at underwriters' fingertips.
The Perennial Legacy Systems Question: Restore or Rebuild?
News  |  4/3/2003  | 
With tighter budgets and a focus on short-term ROI, many insurers lean toward restoring and enhancing existing systems. Here's how four companies made tough legacy decisions.
Perspectives on Service
News  |  4/3/2003  | 
On the Record with Jan Franklin, vice president and CIO, Farmers Insurance Group.
Capital IDs Single Sign-On Solution
News  |  4/3/2003  | 
Single sign-on capability is enabled for providers, group administrators and brokers with OpenNetwork's DirectorySmart.
Improving Document Flow at Mid-Continent
News  |  4/3/2003  | 
Mid-Continent can now scan 50,000 documents a day with Exigen's image capture product.
Saving with Online HR Self-Service
News  |  4/3/2003  | 
CUNA Mutual drives internal efficiencies with HR product from Authoria and PeopleSoft.
CECI Launches Agency Portal
News  |  4/3/2003  | 
IBS helps carrier build an agency portal interface to its Applied Systems Diamond insurance processing system.
Cool Sites
News  |  4/1/2003  | 
We asked Jaime Sguerra of The Guardian for a list of his favorite websites.
NJ To Offer E-Licensing
News  |  4/1/2003  | 
New Jersey one of four states to pilot NAIC e-licensing capability.
Cyber News
News  |  4/1/2003  | 
Celina Insurance Group and Rackley Systems, Inc. have teamed up; CCC Information Services Inc. has entered into a relationship with CARFAX...
Aetna Mines Ethnic Health Data
News  |  4/1/2003  | 
Will analyze data to track racial and ethnic disparities in healthcare.
Hot Products
News  |  4/1/2003  | 
This month's hot products from SurfControl and PM Solutions.
Alliances & Partnerships
News  |  4/1/2003  | 
Xdimensional Technologies, Inc. is partnering with Fiserv FSC, Inc.; Pegasystems Inc. has signed eLoyalty as a service partner; PS'SOFT has formed a partnership with Concordant...
Regence Pushes Direct Sales
News  |  4/1/2003  | 
Health insurer launches online shopping for individual customer niche.
Munich Re To Replace Legacy
News  |  4/1/2003  | 
Through the use of mySAP Insurance, Munich Re will replace various legacy systems.
St. Paul Launches SPCXpress
News  |  4/1/2003  | 
The St. Paul offers agents quote through issuance capabilities.
New Contracts
News  |  4/1/2003  | 
Zix Corp. has been awarded a contract by Humana Inc.; Genelco Software Solutions a division of Liberty Insurance Services Corp., licensed Genelco LifeView to AAA Life Insurance Co.; Exstream Software Inc. announced that KeyCorp is using its Dialogue software...
Norwich Pilots Telematics
News  |  4/1/2003  | 
UK insurer is betting the time is right for usage-based auto insurance.
Insurers Slow To Adopt Linux
News  |  4/1/2003  | 
With carriers operating older systems that are difficult to change, adoption of Linux and other open source software is slow.


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