News & Commentary
Content posted in April 2004
Aetna Rejects Outsourcing, Brings IBM In-House
News  |  4/21/2004  | 
Carrier says IBM will help it build a unified claims-processing center and more self-service systems for customers. Co-sourced arrangement will also lead to achieving certification at CMM Level 3.
Horizon Casualty Services Selects RulesPower
News  |  4/21/2004  | 
Seeking to automate all of its business processes under a single master business management model, Horizon Casualty Services has selected RulesPower for claims management and adjudication process management.
Safeco Launches Single Platform for P&C Sales
News  |  4/21/2004  | 
Aiming to promote cross-selling and drive greater agent productivity generally, Safeco has launched Safeco Now, an online sales platform that enables agents to rapidly quote multiple lines of P&C business.
Watchfire Analysis: Life Insurers Online: What can they do today to capture the baby boomers’ retirement assets tomorrow?
News  |  4/7/2004  | 
A Significant portion of the population will be entering retirement in the next ten years and a large part of the nation's savings will be leaving 401(k) plans and other retirement vehicles. This represents a considerable opportunity for life insurers to capture a share of the retirement assets of this growing demographic.
Scotland’s First Minister Pitches Financial Service Firms
News  |  4/7/2004  | 
Visiting New York yesterday as part of the festivities planned for National Tartan Day, First Minister of Scotland Jack McConnell remarked, "This holiday, passed six years ago by the U.S. Senate, emphasizes the contribution Scots have made to this country, but I'd like to emphasize not just links and heritage, but what modern Scotland has to offer. McConnell's remarks came during "Business Transformation," a roundtable event held at the Forbes Galleries in New York.
BearingPoint and Teradata Partner to Promote Data Consolidation
News  |  4/7/2004  | 
In an effort to address the demand for data consolidation in the insurance industry, BearingPoint has formed a marketing and sales alliance with NCR Corp. Both parties will lend their intellectual property to the deal intended to help customers converge their data by leveraging NCR's Teradata tools.
Jopp Moves to URAC
News  |  4/2/2004  | 
While at the Health Insurance Association of America (HIAA; Washington, DC) CIO Devin Jopp saw his position shift from an information capacity to a more operational capacity, as exemplified by his secondary role as COO of the HIAA's business programs.
Executive News
News  |  4/2/2004  | 
Selective’s Mohr Promoted to Senior VP
News  |  4/2/2004  | 
Hired in December 2000 to assess Selective Insurance Group's (Branchville, N.J.; $3.4 billion total assets) technology environment as vice president for IT, Rick Mohr has been promoted to senior vice president.
TechWatch
News  |  4/2/2004  | 
Web Portal; Document Scanner; Hardware Security; Document Viewing; PDA; Forms Automation
Successful ERM Eludes Carriers
News  |  4/2/2004  | 
Technology challenges widen the gap between successful enterprise risk management planning and execution.
Starting from Scratch
News  |  4/2/2004  | 
George Napoles left his post as head of Cooperative Technologies to build Jackson National Life Insurance's IT department.
Virtual Roundtable
News  |  4/2/2004  | 
Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Open Door to Claims Info
News  |  4/2/2004  | 
A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information.
BCBSTN Speeds Claim Service
News  |  4/2/2004  | 
Dakota Imaging/FileNET solution enables Blue Cross Blue Shield of Tennessee to cut a week off of the claims cycle while increasing operational efficiency.
Waiting on the Customer
News  |  4/2/2004  | 
Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions.
What’s Your Business’ Intelligence Quotient?
News  |  4/2/2004  | 
Before carriers start using business intelligence for competitive advantage, they must first consolidate disparate BI tools.
Shift to Customer-Centricity
News  |  4/2/2004  | 
Since joining TIAA-CREF in 2003, CTO Sue Kozik has led the company's initiative to centralize its IT environment - an effort that has so far delivered $50 million in savings.
http://informationweek.networkingpipeline.com
News  |  4/2/2004  | 
After its training and development funds were reduced, Fireman's Fund achieved efficiencies with AthenaOnline.
WellPoint Grows with PeopleSoft
News  |  4/2/2004  | 
Self-service functionality and centralized HR services help the health insurer navigate the challenges of its aggressive growth strategy cost-effectively.
Softheon, Inc.
News  |  4/2/2004  | 
Process Optimization Framework
IIABA Resists Crop Offering
News  |  4/2/2004  | 
Association opposes online crop insurance sales as too complex.
Cyber News
News  |  4/2/2004  | 
Allmerica Reaches CMM Level 3
News  |  4/2/2004  | 
Keane partnership helped company meet two-year deadline.
Alliances & Partnerships
News  |  4/2/2004  | 
security/app-security
News  |  4/2/2004  | 
In an effort to improve its agent download process, Grange Mutual Casualty Group selected business solutions provider Connective Technology's TEAM-UP Download solution.
Nicholas
News  |  4/2/2004  | 
Carriers to participate in training program to improve U.S. tech skills.
New Contracts
News  |  4/2/2004  | 
Insurers Poised to Launch HSAs
News  |  4/2/2004  | 
Newly authorized tax-exempt health savings accounts may drive intensified investment in consumer-directed, healthcare-related technology.
What Not To Do
Commentary  |  4/2/2004  | 
When you're looking for examples of inconsistent service and inadequate deployment of technology, nothing beats the travel industry.


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