News & Commentary
Content posted in April 2011
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Symetra Selects Wyde for Group Policy Admin
News  |  4/29/2011  | 
New business and policy administration segments are expected to be completed this year.
New State Farm App Leverages Accelerometer
News  |  4/29/2011  | 
By measuring acceleration, braking and cornering, the app aims to help users improve their driving habits.
How Modernized Billing Systems Lead to Empowered Customers
Commentary  |  4/28/2011  | 
Older, more rigid systems do not easily handle the required flexibility of bill plan changes and maintenance, nor do they lend themselves to natively working with self-service/handheld applications.
Key to Billing System Replacement Success: Understand Your Pain
Commentary  |  4/28/2011  | 
You need to really understand where your pain points are when upgrading your billing and financial systems.
Billing: A Priority, Just Not Priority No. 1
Commentary  |  4/28/2011  | 
Based on a recent Ward Group survey, only 14 percent of carriers have plans to replace their billing systems within the next 18 months.
Why the Time is Right for Billing Platform Modernization
Commentary  |  4/28/2011  | 
Consumers expect to do business through the channel they prefer, not the channel their carriers prefer.
Guidewire Releases PolicyCenter Upgrade
News  |  4/28/2011  | 
Version 7.0 features several enhancements to improve carriers' customer service, the company says.
Standard Life’s Traditional Prudence Drives Adoption of Aon Benfield’s State-of-the-Art Annuity Risk Management Solution
News  |  4/27/2011  | 
A customized version of Aon Benfield’s PathWise variable annuity risk management solution enabled the creation of Standard Life Canada’s new hedging platform.
Carriers Should Apply Predictive Modeling Earlier in the Claims Process: Deloitte
News  |  4/25/2011  | 
By using predictive analytics early and often, insurers can identify potentially severe or fraudulent claims.
Fidelity National Financial Solves Audit Frequency Issue
News  |  4/25/2011  | 
Fidelity National Financial develops a continuous-monitoring audit solution using ACL Services' analytics engine as its core.
American Integrity Deploys Vovici Feedback Software
News  |  4/25/2011  | 
The software analyzes responses from survey data, which the carrier will use for market research purposes.
CNA Moves Development to Managed Services Model With Help from iRise Enterprise Visualization
News  |  4/25/2011  | 
CIO Ray Oral calls software visualization a "proven best practice" and says iRise will support more efficient communication and collaboration with outsourcing partners.
Amazon Cloud Outage Extends into Second Day
Commentary  |  4/22/2011  | 
Some sites are back up, but with some popular ones still lagging, scrutiny is increasing.
Health Insurers: The Customer Engagement Imperative
Commentary  |  4/22/2011  | 
To fight their negative perception, health carriers should listen to their customers and tailor initiatives to them.
No Rush for Insurers to Leverage IOS Location Data
Commentary  |  4/21/2011  | 
The recent revelation that iOS devices store location data may sound tantalizing at first, but with privacy concerns paramount, carriers shouldn't see an immediate need to access and use it.
CIGNA Introduces Electronic Contracting to Add Doctors to Network
News  |  4/20/2011  | 
The company claims this decreases the amount of time it takes to add providers to its network by half.
WellPoint Names VP of Consumer Experience and E-Marketing
News  |  4/20/2011  | 
Meg Rush joins the health carrier from WebMD Health Services.
Insurance Technologies Releases VisibleChoice V 2.0
News  |  4/20/2011  | 
The newest version of the annuity sales and research solution includes enhanced reporting, search and comparison features, and user-friendly workflow, according to the vendor.
Allstate Launches Benefitfocus Web Application
News  |  4/20/2011  | 
The goal is to unify disparate enrollment processes into one site.
Best Practices for Tornado Response from Midwest Family's Ron Boyd
Commentary  |  4/19/2011  | 
Ron Boyd, CEO of P&C carrier Midwest Family Mutual, says in situations such as the one facing the southern US, it's important to make sure policyholders have the financial means to get on their feet quickly.
Southern Farm Bureau Life Launches iPipeline iGO e-App
News  |  4/19/2011  | 
The Jackson, Miss.-based carrier will deploy the electronic application to its 4,200 career agents in support of point-of-sale activities.
Anthem Offers E-Tutorials to Members
News  |  4/19/2011  | 
The programs aim to teach policyholders about how the company's coverage and website work.
Tornadoes Rip Through Several States
News  |  4/18/2011  | 
Strong storms have contributed to almost 50 deaths in the Midwest and Southeast United States.
Zurich North America Launches Social Network
News  |  4/18/2011  | 
Zurich Real Talk targets commercial real estate practitioners.
EMPLOYERS CIO Rich Hallman Drives Transformation Program
News  |  4/18/2011  | 
The Nevada based workers' compensation carrier is renovating core systems and infrastructure to enable agile market response and greater self service for its independent agents.
State Farm Electronic Parts-Ordering Initiative Leads the Way for Auto Insurers
Commentary  |  4/15/2011  | 
The public interest concerns of insurers increase on the procurement process is debatable, but the magnitude of potential savings for insurers is not.
Apple Can Learn From PlayBook's Poor Reviews
Commentary  |  4/15/2011  | 
With tablets eating into the PC market, it may be time to treat them as more than just media consumption devices, and enable them with the capabilities to perform standard computing tasks on their own to spur enterprise adoption.
Unitrin Finds a Home for Homeowners Insurance with DRC
News  |  4/14/2011  | 
Unitrin Direct leverages the DRC policy admin system's ease of configurability to add homeowners coverage to its lines of business in just 10 months.
Physicians Mutual Picks InsPro for Policy Admin
News  |  4/14/2011  | 
The carrier will consolidate three existing platforms under InsPro Enterprise.
Get Real About Responsible Hard Drive Destruction
Commentary  |  4/14/2011  | 
Just because data has been erased, doesn't mean it can't be recovered. But similarly, physical destruction of hard drives doesn't mean simply to pound away at them.
First American Title to Implement Greenhouse Gas Monitoring Software
News  |  4/14/2011  | 
The carrier has chosen FirstCarbon Solutions' ghgTrack software.
McCain Kerry "Privacy Bill of Rights" Increases Controls on Use of Personal Information
News  |  4/13/2011  | 
The legislation, which would be enforced by the FTC, would demand explicit "opt in" on the part of the consumer, clear disclosure on the part of information collectors, as well as contractual force regarding claimed and actual use of personally identifiable information.
AXA Equitable Adds Video to Online Calculators
News  |  4/13/2011  | 
The life carrier continues its aggressive online video strategy by adding financial planners' explanations to the online calculator model.
PruHealth Allows Brokers to Quote on iPad
News  |  4/13/2011  | 
The British provider of private health coverage will release the quoting app on iTunes.
As Carriers Release Loss Estimates, Total Continues to Climb
Commentary  |  4/13/2011  | 
RMS' estimate for total Japan insured losses has reached $34 billion, but some carriers are still basing their loss estimates on earlier numbers.
Esurance Brings App to Android
News  |  4/12/2011  | 
The auto carrier's policy service app is already available for iOS and Windows Phone 7 devices.
Selective Picks Progressive Exec for New CIO
News  |  4/12/2011  | 
Ronald St. Clair replaces Richard Connell, who retired at the beginning of this month.
Evaluating Browser Interfaces: Usability Versus Accessibility
Commentary  |  4/12/2011  | 
In the rush for insurance software vendors to provide Internet access to functionality, has usability too often become the casualty?
Allstate Names Suren Gupta EVP of Technology and Operations
News  |  4/11/2011  | 
The former Wells Fargo EVP and CIO takes over the carrier's IT strategy, reporting to the CEO.
RIM CEOs Decide Best Defense is Good Offense
Commentary  |  4/11/2011  | 
Jim Balsillie and Mike Lazaridis vigorously defended their company to the New York Times, but they can't hide from the challenges it faces in the hyper-competitive enterprise mobile space.
StoneRiver Releases New Verson of Life Portraits ES Illustration System
News  |  4/11/2011  | 
Version 2.95 of Life Portraits ES offers immediate access to decision making information by providing a new click for quick view, plan change notes which will help ensure avoiding last minute updates, and multiple effective date rates, according to StoneRiver.
Premera Blue Cross Enters Partnership with Health Program Tech Company
News  |  4/11/2011  | 
The health carrier has joined with EveryMove to develop, test and deploy personal technology tools to encourage policyholders to stay active.
Japan Aftershock Not as Bad as Originally Feared
News  |  4/8/2011  | 
A tsunami warning issued shortly after the 7.1 magnitude quake occurred was quickly lifted and relatively minimal damage has been reported.
Universal Group Selects Guidewire's Core Insurance Suite
News  |  4/8/2011  | 
Guidewire's core systems will support a tranformation aimed at growth, speed-to-market, improved service and greater operational efficiency.
EagleView, FieldAdjuster.com Partner on Roofing Reports
News  |  4/8/2011  | 
EagleView's reports will be made available through the adjuster-specific portal.
Montana State Fund's Multiyear Enterprise BI Initiative Delivers 'Single Version of the Truth'
News  |  4/7/2011  | 
MSF's data certification capability delivers about 300 authoritative reports with validating "watermark" to support confident collaboration and business decision-making.
AXA Equitable Launches BlackBerry Apps
News  |  4/7/2011  | 
The company's refers to the Retirement Income and Life Insurance interactive calculator applications as "Super Apps."
Chartis' Japan Unit Plans to Use IOS Devices For Claims Adjustment
News  |  4/7/2011  | 
A total of 100 iPads and iPhones wil be disbursed to AIU Insurance Company adjusters beginning April 11.
Japan Aftershock Could Trigger Another Tsunami
News  |  4/7/2011  | 
The 7.4 magnitude quake could lead to a two-meter tsunami.
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