TechWatch for June 2007
Pyxis Mobile released mAdvisor, AMS Services introduced AMD Producer Plus, Cognos launched its Cognos Insurance Product Performance Blueprint, and more
Pitney Bowes expands its reach in GIS analytics with MapInfo acquisition.
CIGNA HealthCare Names Conde First CIO
Former Canadian Imperial Bank of Commerce CIO Juan Conde will occupy the newly created position of CIO for CIGNA HealthCare, a division of CIGNA. Conde will report to Scott Storrer, executive vice president, Enterprise Service and Information Technology, CIGNA.
Executive Search Firm Consultants Discuss Roles and Responsibilities of an Insurance CEO
Few have a better understanding of the insurance carrier CEO role than consultants for leading executive search firms, such as Korn/Ferry, Heidrick & Struggles and Spencer Stuart, which have helped countless insurance companies find, recruit and hire candidates for C-suite positions. Consultants with these specialists offer their views on what makes insurance CEOs effective and how an understanding of technology can better equip them to face current and future industry challenges.
Lincoln Financial Group CIO and SVP of shared services talks with I&T about the company's system integration process, his vision of a shared services model, as well as new initiatives such as SOA and Web services.
Making a Difference: Joseph Beneducci, Fireman's Fund
Anthony O'Donnell, senior editor of Insurance & Technology, chats with Joseph Beneducci, one of I&T's 2007 Tech-Savvy CEOs, about how technology innovation at property/casualty carrier is enabling creation of products and services that answer the unique demands of customers and enable competitive differentiation.
Eyes on the (Customer) Prize: Thomas Watjen, UnumProvident
Kathy Burger, editorial director of Insurance & Technology, speaks with Thomas R. Watjen, one of I&T's 2007 Tech-Savvy CEOs, about the ways technology plays a direct role in helping employee benefits provider Unum Group deal with change and gain competitive advantage and do things differently to serve employer customers.
Technology-Driven Destiny: Ned Hamil, Life of the South
Anthony O'Donnell, senior editor of Insurance & Technology, hears from Life of the South Corp.'s Ned Hamil, one of I&T's 2007 Tech-Savvy CEOs, about the challenges of creating a technology-driven life insurance company, including an organizational transformation that involved systems conversions, consolidating operations, and creation of a thriving TPA business.
Keeping It Real: Kent Clapp, Medical Mutual of Ohio
Nathan Conz, associate editor of Insurance & Technology, talks with Kent W. Klapp, one of I&T's 2007 Tech-Savvy CEOs, about how Medical Mutual of Ohio has cultivated technology initiatives that have expanded the business and enabled efficient IT spending and operations, including streamlining claims and creating a for-profit BPO company.
Innovation Catalyst: Rod Fox, Praetorian Financial Group
Anthony O'Donnell, senior editor of Insurance & Technology, speaks with Praetorian Financial Group's Rod Fox, one of I&T's 2007 Tech-Savvy CEOs, about Fox's commitment to transform the carrier's paper-based legacy environment and invest in leading-edge technology to provide maximum accessibility to internal users and ease of use to distributors.
Nominate the Elite 8!
The appearance of I&T's annual Tech-Savvy issue means that the Elite 8 issue is just around the corner. In order to bring that issue to life, we appeal to our friends in the industry, be they technology professionals, business unit leaders, vendors, consultants or analysts, to nominate the senior insurance carrier technology executives they believe stand head and shoulders above the rest. The 2007 Elite 8 hon
Editor's Note: Tech-Savvy CEOs Preview
Once a year Insurance & Technology turns its editorial focus away from the doings of representative peers of our senior technology executive readership to the business leadership that gives them context and scope for their efforts. We profile five insurance CEOs deemed to be "Tech-Savvy," as demonstrated by their understanding of and commitment to information technology as a means of competitive distinction and a prerequisite of operational excellence.
I&T's annual July issue dedi
Tech-Savvy CEOs 2007: A Personal View
By Anthony O'Donnell
In the vein of author Steven Covey's work, there are no doubt common characteristics of highly successful insurance CEOs-and even Tech-Savvy CEOs, as we suggest elsewhere. However, there is no template for technology-astute insurance leadership. This year's crop of I&T Tech-Savv
Kent Clapp concedes that he's not a tech guru. But his understanding of how technology relates to business processes and customer service has helped Medical Mutual of Ohio reach new heights.
Profiting From Technology
by Nathan Conz
There's an old military strategy known as "pivot and hammer." The pivot is a defensive position that takes less energy to defend. The hammer, on the other hand, is an attacking position. There's more opportunity for gain here, but more energy needs to be expended to support it.
When it comes to technology, insurance companies traditionally have focused on the pivot. Thinking about IT has been of a more defensive sort, dedicated to minimizing cost and minimizing the impact of the
Aligned for Success
By Anthony O'Donnell
Just as lack of understanding between business and IT is one of the great predictors of failure in technology investment, one of the distinguishing features of companies that effectively invest in technology is tight alignment between the two camps. That insight is broadly appreciated in the industry today but like so many things, achieving business/IT alignment is easier said than done. It is far more likely to be achieved, however, when driven from the top, as exemplified