News & Commentary
Content posted in May 2009
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Honor Roll: This Week's Top Insurance Blogs (May 24-30)
News  |  5/29/2009  | 
Our favorite insurance technology-related blog posts from around the Web (May 24-30, 2009):
Alan Hughes Named BCBSNC CIO
News  |  5/29/2009  | 
Hughes comes to Blue Cross Blue Shield of North Carolina from GE Financial, where he has been CIO for Global Risk Management and Distribution Finance.
Allstate Opens Green Data Center
News  |  5/29/2009  | 
The Rochelle, Ill.-based center, built to meet LEED Gold certification, takes advantage of the city's high capacity fiber-optics network.
/networking/
News  |  5/29/2009  | 
Mathas succeeds Sy Sternberg, who had remained chairman of the board of directors in a non-executive capacity following his retirement June 30, 2008.
GuideOne Licenses New Policy Admin System
News  |  5/28/2009  | 
GuideOne Insurance has licensed the AQS Access policy administration system.
Automation Service for Insurers Launched on SWIFT
News  |  5/28/2009  | 
Following a 12-month pilot, the new service is planned to be available to any carrier who wants to participate in what SWIFT calls a shared vision of faster, more standardized settlement of insurance and reinsurance transactions.
BCNEPA Selects Panviva in Call Center
News  |  5/27/2009  | 
Blue Cross of Northeastern Pennsylvania will use Paviva's SupportPoint Business Process Guidance (BPG) system in its member services call center.
Earnix Integrates Risk and Behavior Modeling Into New Solution
News  |  5/27/2009  | 
Earnix Risk Premium Module enables faster and more accurate results for optimizing customer value through advanced modeling techniques, the vendor claims.
eGistics and Global 360 Forge Alliance
News  |  5/26/2009  | 
The strategic partnership will enable Global 360 to provide a secure hosted enterprise SaaS delivery environment for Global 360 applications and to offer long-term hosted storage on eGistics' data centers.
AXA Equitable Promotes Eric Lhomond to Senior Vice President
News  |  5/26/2009  | 
Lhomond heads the company's Hedging Programs Management and reports to Richard Dziadzio, executive vice president and CFO.
The Key to Keeping Customers Is Getting to Know Them
News  |  5/22/2009  | 
Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market.
Farmers Pilots Use of IBM Simulation Game in Call Center Training
News  |  5/22/2009  | 
Farmers Insurance is piloting the use of IBM's business process management simulation game in its call center leadership training programs.
Commonwealth Auto Reinsurers Enjoys Five-Fold Improvement with GT Software Solution
News  |  5/22/2009  | 
By using GT Software's Ivory Data Access for mainframe data transfer, CAR was able to solve data congestion and delays caused by error-triggered batch reruns.
Honor Roll: This Week's Top Insurance Blogs (May 17-23)
News  |  5/22/2009  | 
Our favorite insurance technology-related blog posts from around the Web (May 17-23, 2009):
AIG’s Liddy Will Step Down
News  |  5/22/2009  | 
AIG's board concurs with Liddy that the CEO and chairman roles should be separated and says it will conduct a search to fill each position.
Hannover Life Re Names Paul Smith CIO
News  |  5/21/2009  | 
Smith's priorities include systems integration in the wake of Hannover Re's acquisition of ING's individual life reinsurance business.
CUNA Mutual Improves Sales with Voice Signature Technology
News  |  5/21/2009  | 
CUNA Mutual develops voice signature technology and dramatically improves sales conversion rates in its call center.
Grange Insurance CEO Set to Retire
News  |  5/21/2009  | 
Grange Insurance has announced that president and CEO Phil Urban will retire in February 2010.
New York Life Appoints SVP for Mergers & Acquisitions
News  |  5/21/2009  | 
New York Life appoints John Grady, former Old Mutual strategy exec, SVP for Mergers & Acquisitions.
Not All Customers Are Equal: The Case for Differentiated Service
News  |  5/20/2009  | 
Insurers can maximize their customer service technology investments by identifying what is valuable to different tiers of customers and matching capabilities to customer profitability, asserts Steve Discher, SVP, Robert E. Nolan Company.
ACORD LOMA 2009: FirstBest Launches Standalone Agency-facing Solution
News  |  5/20/2009  | 
FirstBest Systems has unveiled FirstBest Agent, a standalone point-of-sale portal for new business and renewals.
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground
News  |  5/20/2009  | 
Accenture study of U.S. consumers reveals that agent channel still dominates, but online is gaining ground.
ACORD LOMA 2009: CGI Releases New Version of Ratabase
News  |  5/20/2009  | 
CGI has released Ratabase V6.0, the latest version of its rate management software for the insurance industry.
ACORD LOMA 2009: L&T Infotech Launches Claims Service
News  |  5/20/2009  | 
L&T Infotech has launched Claims Optimization Services for P&C insurers.
Technology and the Science of Customer Retention
News  |  5/19/2009  | 
Data accessibility, analytics, rules-driven workflow and process visibility can help insurers retain profitable customers, according to Dave Kaytes, Managing Director, Novantas; and Matthew Josefowicz, Director, Insurance Practice, Novarica.
ACORD LOMA 2009: CSC Introduces Insurance Optics to Provide BI and Financial Risk Solutions for Insurance
News  |  5/19/2009  | 
New offering enables access to complex data from multiple systems.
News from 2009 ACORD LOMA Insurance Systems Forum: Pegasystems Unveils New Framework
News  |  5/19/2009  | 
Pegasystems has released a New Business Backbone as part of its suite of insurance industry frameworks.
ACORD LOMA 2009: Pitney Bowes Launches New Version of e-Messaging Solution
News  |  5/19/2009  | 
Improvements targeted at managing multi-channel insurance communications.
ACORD LOMA 2009: Camilion Announces Product Lifecycle Management Functionality
News  |  5/19/2009  | 
Automated workflows capabilities developed in partnership with CNA.
News from 2009 ACORD LOMA Insurance Systems Forum: Thunderhead Unveils NOW 5.0.
News  |  5/19/2009  | 
Thunderhead NOW 5.0 is the latest version of the vendor's customer communications platform.
ACORD LOMA 2009: Duck Creek Technologies Releases New Billing Solution
News  |  5/19/2009  | 
Web-based .NET solution supports the end-to-end billing process for all P&C lines.
News from 2009 ACORD LOMA Insurance Systems Forum: ISCS Adds Professional Liability Coverages to Core Product
News  |  5/18/2009  | 
ISCS adds professional liability coverages to its core Sure Power Innovation system at 2009 ACORD LOMA Insurance Systems Forum.
News from 2009 ACORD LOMA Insurance Systems Forum: CGI Releases New Policy and Claims Administration Solution
News  |  5/18/2009  | 
CGI releases new policy and claims administration solution, considered next-generation of its P&C software, at 2009 ACORD LOMA Insurance Systems Forum.
News from 2009 ACORD LOMA Insurance Systems Forum: Exigen Insurance Solutions Launches Product Factory
News  |  5/18/2009  | 
Exigen Insurance Solutions launches Product Factory, integrating product development and management into its policy administration solution, at 2009 ACORD LOMA Insurance Systems Forum.
News From 2009 ACORD LOMA Insurance Systems Forum: SunGard Introduces Analytics Module for Insurance Incentive Compensation
News  |  5/18/2009  | 
SunGard introduces analytics module for insurance incentive compensation, based on Microsoft's business intelligence platform, at 2009 ACORD LOMA Insurance Systems Forum.
SPARTA Reduces Re-Keying Headaches
News  |  5/15/2009  | 
SPARTA Insurance reduce re-keying inefficiencies with a policy platform from LexisNexis Insurity.
PacificSource Taps File Virtualization to Migrate Files
News  |  5/15/2009  | 
PacificSource Health Plans streamlines file migration and improves network availability with F5 Networks' file virtualization appliance.
Implications of Oracle/Sun Slight for Insurance in the Short Term
News  |  5/15/2009  | 
Oracle's bid to acquire Sun is groundbreaking from a general technology point of view but its meaning for the insurance industry is likely to manifest itself over a longer timeframe, as the vendor's strategy evolves.
Laugh and the Industry Laughs With You?
News  |  5/15/2009  | 
Managers at my company recently were asked to weigh in on what we think are the essential capabilities for an effective corporate leader in this challenging business environment.
Amica Chooses New Policy Admin System
News  |  5/15/2009  | 
Amica Mutual Insurance has selected Guidewire PolicyCenter as its new policy administration and underwriting system.
Honor Roll: This Week's Top Insurance Blogs (May 10-16)
News  |  5/15/2009  | 
Our favorite insurance technology-related blog posts from around the Web (May 10-16, 2009):
Part 2: Let's Rethink the Way Insurance Works
Part 2: Let's Rethink the Way Insurance Works
Insurance & Technology Videos  |  5/14/2009  | 
Insurance industry experts discuss meeting the challenge of corporate responsibility and what Smarter Planet really signifies.
Part 1: Let's Rethink the Way Insurance Works
Part 1: Let's Rethink the Way Insurance Works
Insurance & Technology Videos  |  5/14/2009  | 
Insurance industry experts discuss the long-term concerns for insurance post financial crisis and Innovation through technology
Can Dynamic Business User Interfaces Replace IT?
News  |  5/14/2009  | 
The question on the minds of senior executives now is whether there are now or will soon be any solutions on the market that will enable them to completely eliminate the involvement in IT in changes they need to implement in order to quickly meet the requirements of the marketplace.
Hyland Unveils OnBase OnLine Express
News  |  5/14/2009  | 
Hyland Software is set to release OnBase OnLine Express, a SaaS enterprise content management solution.
Indiana Farm Bureau Implements New Underwriting System
News  |  5/14/2009  | 
Indiana Farm Bureau Insurance has gone live with PlanetSoft's Policy Processor, a new business processing and underwriting system.
North Waterloo Farmers Mutual Goes Live With Broker Download
News  |  5/13/2009  | 
For the first phase of the carrier's broker portal initiative, vendors playing key roles included iter8, Mutual Concept Computer Group, Applied Systems, Keal Technology, and Custom Software Solutions.
Kemper Implements SOA
News  |  5/13/2009  | 
Kemper, a Unitrin Business, has implemented an SOA-based IT infrastructure using Progress Software's Sonic ESB DataXtend SI solutions.
Norwich Union To Deploy ClickSoftware
News  |  5/12/2009  | 
The vendor's ServiceOptimization Suite will be deployed in the carrier's auto insurance business to more efficiently schedule field engineer appointments.
AXA UK Launches Underwriting Tool
News  |  5/11/2009  | 
AXA Insurance has implemented a risk identification and assessment tool from Mapflow.
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