News & Commentary
Content posted in May 2014
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Growing Need for SMAC Initiatives in Life Insurance: PwC
News  |  5/30/2014  | 
An increase in social media, mobile, analytics and cloud (SMAC) has opened new avenues for life insurers.
Why the Mainframe is Like Godzilla
Commentary  |  5/30/2014  | 
Both are viewed as representing a moment in time that has passed, and while respected for what they did, relevance has waned.
Mobile Reduces Telematics Barriers
Commentary  |  5/30/2014  | 
Drivers don't want to plug OBD devices into their vehicles. But the smartphone is like a friendly driving companion.
Tablet Growth Slows, IDC Says
News  |  5/30/2014  | 
IDC expects Android tablets to snare 64.4% of shipments this year, followed by iPads with 30.3%, and Windows slates with 5.3%.
Patient Advocacy: There Needs To Be an App For That
Commentary  |  5/29/2014  | 
Health insurers can take the lead in improving the feedback cycle between payers, doctors and patients.
Google's Self-Driving Cars Have No Steering Wheel
News  |  5/29/2014  | 
The future of driving looks like a Disneyland ride, but less fun.
Prosperity Life Names Allstate Vet CEO
News  |  5/28/2014  | 
Anurag Chandra will continue to build upon a growth strategy from recent acquisitions at Prosperity.
MassMutual Appoints New Head of Underwriting Ops
News  |  5/28/2014  | 
David Acselrod joins the company from MetLife.
Apple Eyes Home Automation
News  |  5/28/2014  | 
An Apple home automation platform would turn iOS devices into controllers for networked appliances.
Big Data Debate: Do Analytics Trump Intuition?
News  |  5/27/2014  | 
C-suite types often scoff at the notion that software can outperform insights acquired from years in the trenches. Fear not: Analytics will complement, not replace us.
Foresters Appoints TIAA-CREF Vet President, CEO
News  |  5/22/2014  | 
Anthony Garcia has more than 26 years of executive management and leadership experience in the US life and annuity industry.
CCM and ECM in the Age of the Customer Experience
Commentary  |  5/22/2014  | 
There are strategic and focused investments underway for a range of projects that are enabled by solutions in these areas.
MassMutual Takes CCM to the Cloud
News  |  5/22/2014  | 
The carrier's Seismic implementation cut production time by about 85%.
Insurers: Act on Cloud Now
Commentary  |  5/22/2014  | 
Insurers can chalk out an affordable transformation strategy that leverages the cloud and enables a quantum leap from their aging infrastructure.
Google Recalls Nest Smoke Detector
News  |  5/22/2014  | 
Algorithm-detection flaw may misread any nearby motion as a command to silence an alarm.
Highmark Health Promotes Exec to President, CEO
News  |  5/22/2014  | 
David Holmberg will replace current leader William Winkenwerder, M.D. effective immediately.
Insurers In Tough Battle For SMAC Talent
News  |  5/21/2014  | 
More than one-third of insurance IT pros are looking for new jobs, according to the 2014 InformationWeek Analytics IT Salary Survey.
OneShield Broadens Claims Focus with CDS Acquisition
News  |  5/21/2014  | 
The core systems software provider acquires Clear Data Strategies, LLC to expand into niche markets and further its claims processing expertise.
Farmers Adds Customer Value with ‘Inner Circle’ Portal
News  |  5/21/2014  | 
The new online tool provides customers with financial advice, safety tips and exclusive Farmers perks.
Data-Driven Insurance Pricing: Not Gouging
Commentary  |  5/20/2014  | 
Using big data to better establish premiums is a key tool in insurers' arsenal.
Armed Forces Insurance Promotes IT Director to VP, CIO
News  |  5/20/2014  | 
Kevin Lund will oversee all functions related to IT and facilities.
IT Is From Mars, Marketing Is From Venus
News  |  5/20/2014  | 
An insider's view of how marketing technology liaisons can help align the planets.
Fighting Tips for 'Challenger' Insurers
Commentary  |  5/19/2014  | 
The Davids that strive to win daily battles with the well-heeled Goliaths must differentiate digitally.
Unum’s Online Tools Help Employers Navigate ACA
News  |  5/19/2014  | 
“Pay or Play” activities will help companies determine whether they should offer health coverage or pay a penalty.
The Emerging Role of the Chief Digital Officer
Commentary  |  5/16/2014  | 
The CDO should be a champion for growth and innovation.
XL Group Names President of North America Property Insurance
News  |  5/16/2014  | 
The former SVP of North America Property will also head XL Group’s global risk engineering division, XL GAPS.
Direct Insurer Elephant Moves Into Life Business
News  |  5/16/2014  | 
The division of the UK's Admiral Group has been offering P&C coverage since 2011.
Customer Service Core to Promutuel's IT Revamp
News  |  5/16/2014  | 
The Quebec-based insurer is going with Guidewire for a full core systems replacement with the goal of improving customer service.
6 Essential Skills for SIU Analysts
Commentary  |  5/15/2014  | 
The speed and volume of information necessary for modern SIU analytical efforts has created a need for analysts with specialized skills.
Study: Data Breaches Make Huge Impact On Brand Reputation
News  |  5/15/2014  | 
Consumers rank data breaches and poor customer service high in their effects on brand perception.
UnitedHealth Signs on for Text Alerts
News  |  5/15/2014  | 
A partnership with Voxiva has the insurer providing text alerts to Medicaid customers.
3 More Ways Next-Gen Tech Will Shake Up Insurance
Commentary  |  5/14/2014  | 
Industry leaders now have to define where their companies stand in the digital world. Part 2 of 2.
Auto Insurance Purchases Face Decline: Study
News  |  5/14/2014  | 
TransUnion study shows that auto insurance shopping rates have steadily decreased since 2012.
Health Insurers Well-Poised for Internet of Things: Celent
News  |  5/14/2014  | 
Celent analyst Donald Light says the proliferation of wearable technology could be a boon to health insurers.
Berkshire Hathaway Specialty Selects Accenture
News  |  5/13/2014  | 
The company will use a cloud-based version of Accenture policy administration software.
Consumers Insurance Acquired by Motorists Mutual
News  |  5/13/2014  | 
This is the latest in a series of mergers that have affected the industry this year.
Wearables Plus IoT: Preparing Amid Paranoia
News  |  5/12/2014  | 
Consider these three ways to honor user privacy while also giving customers a new experience via a wearable device.
Large Insurance Companies Make Customers Wait: Study
News  |  5/12/2014  | 
Policyholders who complete online request forms wait an average of 2.3 days for a follow-up call and 22 hours for an email.
Internet of Things Under the Radar, But Coming to Insurance
News  |  5/9/2014  | 
Inertia in the insurance industry is stalling innovation, but changes to the consumer market might force its hand.
Why the Target Breach Matters to Insurers
Commentary  |  5/9/2014  | 
Three things insurers can do to shore up their cyber risk.
How To Build A Great Insurance IT Workforce
News  |  5/9/2014  | 
CIOs from USAA, Unum and other insurance organizations shared secrets to attracting and retaining IT talent during a panel at the 2014 ACORD LOMA Insurance Systems Forum.
Crum & Forster Name Analytics, Marketing, Management Execs
News  |  5/9/2014  | 
The appointment follows a trend towards adding analytics leaders at specialty insurers.
Amerisure Elects New President and CEO
News  |  5/9/2014  | 
Gregory J. Crabb succeeds current leader Richard F. Russell effective today.
MetLife Continues Direct Push with New Over-45 Product
News  |  5/8/2014  | 
The company's new Final Expense Whole Life product is sold by phone and online to eligible consumers.
Why Doctors Don't Share Data with Insurers
News  |  5/8/2014  | 
On a panel with Florida Blue's CEO, former HHS secretary Donna Shalala says providers fear being paid less if they turn over more data.
How BCBSRI Uses E-Billing to Improve Service
News  |  5/8/2014  | 
With the onset of new healthcare mandates, an electronic payment system from ACI Worldwide simplifies billing for BCBSRI policyholders.
Apple's iPad Still Dominates The Enterprise
News  |  5/7/2014  | 
iPad sales lost momentum last quarter, but Apple remains the tablet king for businesses, according to a new report.
ACE Names VP of Claims Data Analytics, Global Claims
News  |  5/7/2014  | 
In a newly created position, Keith Higdon will support ACE and risk management company ESIS, Inc.
3 Tech Trends Set to Rock the Insurance Industry
Commentary  |  5/7/2014  | 
Despite regulatory obstacles and conservative cultures, insurers still have time to get moving in the right direction. Part 1 of 2.
Healthcare's Next Phase: Think Amazon
News  |  5/6/2014  | 
Patients want an Amazon.com of healthcare, a single source for all information about insurance, prices, and availability, says a PwC report.
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