News & Commentary
Content posted in July 2008
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Wikis Lead The Way
News  |  7/29/2008  | 
Having just checked out Novarica's recently published "Web 2.0 in Insurance: Finding Real Business Value Today and Tomorrow," I couldn't help but recall Humana's use of an internal Wiki to help customer service representatives share best practices with one another. (Nor could I help but notice the report's explicitly mentioned disdain for Second Life coverage. Ouch.) Interestingly, the report found
Zurich Launches Emerging Tech Business Producer Site
News  |  7/28/2008  | 
Zurich's Middle Markets Commercial business unit launches a site to help producers write business in fast-changing emerging technology fields.
Regence Drives Successful EMR Pilot
News  |  7/28/2008  | 
Regence demonstrates the economic viability of a Web-hosted electronic medical record system for an entire medical community.
Financial Services Data Centers Go Green
Financial Services Data Centers Go Green
Insurance & Technology Videos  |  7/25/2008  | 
IBM continues to introduce technologies that decrease energy consumption while increasing computing capacity. Financial services firms are now able to keep their data centers green yet increase revenues, reduce costs and remain complaint.
Benfield Reveals ExposureView 3.1
News  |  7/23/2008  | 
The latest version of Exposire View lets insurers build and deliver reports instantly.
QlikTech Launches QlikView 8.5
News  |  7/23/2008  | 
Updates provide new enhancements for enterprise integration.
EMC Releases New Version of Documentum Enterprise Content Management
News  |  7/23/2008  | 
Documentum Enterprise Content Management 6.5 will enhance XML capabilities.
Microsoft Partners Help Solve Insurance Market Challenges
Microsoft Partners Help Solve Insurance Market Challenges
Insurance & Technology Videos  |  7/23/2008  | 
Insurance & Technology talks to several Microsoft partners about the challenges they face and the benefits of partnering with Microsoft.
Telematics Resurgence Predicted
News  |  7/22/2008  | 
Many social commentators claim that technology has already killed privacy and we just haven't noticed yet. As we begin to notice, will we be ready for Pay As You Drive? Will tough economic times push careful drivers over the Pay As You Drive edge? Will parents wanting to monitor their teen drivers be the thin end of the wedge?
Scene Genesis Launches RouteDirector
News  |  7/22/2008  | 
RouteDirector software will allow carriers to improve their route planning using geo-coded addresses.
For The People: Allstate's President of Social Networking
News  |  7/22/2008  | 
I recently alluded to Allstate Financial's creation of a "president of social networking" position and the appointment of Desiree Rogers to the position. I wondered aloud about just what Rogers' role would entail. Since I wrote that post, I've been able to interview Rogers for an Executive Close-Up article for an upcoming issue of I&T. And from the interview, I got the impression that Rogers, who is well known in the Chicago area for her community involvement, will focus her efforts on overall v
Ceedo Enterprise Introduces Virtualization Solution
News  |  7/22/2008  | 
Product allows IT administrators to Virtualize Windows application without packaging.
Allegient Systems Releases New Version of Expense and Performance Management
News  |  7/22/2008  | 
Expense and Performance Management 5.7 will include an expanded storage capacity.
HP Rolls out HP Performance Optimized Data Center
News  |  7/22/2008  | 
HP Performance Optimized Data Center will help customers expand data center capacity.
iPipeline Acquires COSS
News  |  7/22/2008  | 
iPipeline has acquired COSS Development Corporation and will provide an end-to-end offering for point of sale applications.
IBM Security Solutions
IBM Security Solutions
Insurance & Technology Videos  |  7/22/2008  | 
Insurers must stay one step ahead of organized criminals seeking to infiltrate systems and access critical data at the same time as they continue to transform their businesses, add new products and delivery channels and enter new markets.
Farmers Chooses 360Value
News  |  7/21/2008  | 
The Farmers Insurance Group of Companies selects 360Value to estimate reconstruction costs.
Reduce Data Center Energy Consumption with Green Computing
Reduce Data Center Energy Consumption with Green Computing
Insurance & Technology Videos  |  7/19/2008  | 
By adopting green computing principles, financial services firms can reduce energy consumption in the data center. However, becoming environmentally is not just a tech issue -- it's also an important business issue.
The Customer Focused Insurance Enterprise
The Customer Focused Insurance Enterprise
Insurance & Technology Videos  |  7/19/2008  | 
IBM's Jamie Bisker and Mark McLaughlin talk about customer driven business models, including some groundbreaking research in this area.
The Benefits of Insurance Self Service
The Benefits of Insurance Self Service
Insurance & Technology Videos  |  7/19/2008  | 
IBM's Rick Hoehne and Kathy Hutson talk about the affect of technology evolution and changing customer demographics and the need to create self service opportunities for insurance customers.
Accelerating Insurance Process Automation
Accelerating Insurance Process Automation
Insurance & Technology Videos  |  7/19/2008  | 
IBM's Rick Hoehne and Jamie Bisker talk about the opportunities for business process automation and management in the insurance industry.
Driving Insurance Industry Innovation
Driving Insurance Industry Innovation
Insurance & Technology Videos  |  7/19/2008  | 
IBM's Director of Insurance Business Solutions, Richard Hoehne discusses technology innovation, balancing customer satisfaction with operational efficiency, industry standards and green initiatives.
IBM ACORD LOMA Session 2008
IBM ACORD LOMA Session 2008
Insurance & Technology Videos  |  7/19/2008  | 
IBM's Jamie Bisker, Insurance Leader, Institute for Business Value, and Mark McLaughline, Director of Insurance Global Team talk about componentization and globalization, customer driven business models, Web 2.0 solutions, and IBM research.
Insurance Self Service
Insurance Self Service
Insurance & Technology Videos  |  7/19/2008  | 
Insurers that are the easiest to do business with by providing robust self-service tools and real-time access will win the loyalty of both agents and consumers.
Business Process Acceleration
Business Process Acceleration
Insurance & Technology Videos  |  7/19/2008  | 
A rapidly changing industry such as insurance requires process acceleration. IBM’s WebSphere Business Services Fabric supplies an industry-specific framework across the enterprise that achieves process acceleration.
Core Life Issue - STP
Core Life Issue - STP
Insurance & Technology Videos  |  7/19/2008  | 
IBM has developed a methodology that simplifies and manages the modernization of core universal life applications and provides straight-through-processing. This cost-effective and incremental method relies on SOA and process choreography.
Customer Care and Insight
Customer Care and Insight
Insurance & Technology Videos  |  7/19/2008  | 
To achieve a single view of their customers, insurers need to build a physical or virtual data store, transport clean data into the store using a repeatable process, and build an efficient method to retrieve this data.
Real Business In A Virtual World
Real Business In A Virtual World
Insurance & Technology Videos  |  7/19/2008  | 
Virtual worlds have real-world application for insurers in commerce, education and training, and creating a collaborative internal environment. A well-designed virtual world can span generations and appeal to a wide-range of consumers.
Enhanced Portal Experience
Enhanced Portal Experience
Insurance & Technology Videos  |  7/19/2008  | 
A significant and growing number of consumers are demanding a great user experience on the Web. Insurers need to meet these consumer expectations with improved user interfaces and self-service yet easy-to-use Web portals.
Collaborate At The Speed Of Business
Collaborate At The Speed Of Business
Insurance & Technology Videos  |  7/19/2008  | 
Providing agents and claims adjusters with real-time access to self-service tools wherever they may be increases productivity, optimizes processes, saves time, and enables more accurate assessments.
Genelco
Genelco
Insurance & Technology Videos  |  7/19/2008  | 
By combining its 35 years of experience in developing policy administrative systems with new technologies from IBM, Genelco, a division of IBM, is delivering an policy administration system for the life, health and annuity insurers.
IBM Cognos Performance Management
IBM Cognos Performance Management
Insurance & Technology Videos  |  7/19/2008  | 
Performance management fueled by SOA and Web services technologies enables insurers to make better, more confident decisions and meet the challenges of globalization, compliance, portfolio management, and customer retention.
Global Solutions Center Provides Value
Global Solutions Center Provides Value
Insurance & Technology Videos  |  7/19/2008  | 
IBM’s Global Solutions Center focuses on integrating industry solutions to build out sample implementations that leverage IBM’s reference architecture and deliver long-term value.
IBM ACORD Solutions
IBM ACORD Solutions
Insurance & Technology Videos  |  7/19/2008  | 
The most efficient way to speed product development time to market is to flow data from an ACORD form directly to a DB2 databases using the WebSphere Transformation Extender.
Optimizing The Data Center
Optimizing The Data Center
Insurance & Technology Videos  |  7/19/2008  | 
Big Blue has launched Big Green, a data center optimization initiative that will consolidate images and mission critical applications from a distributed environment into a service bureau model to reduce an insurer’s computing footprint.
Insurance Operations of the Future
Insurance Operations of the Future
Insurance & Technology Videos  |  7/19/2008  | 
A new insurance operations model is transforming the industry. Using input management, composite business services (CBS), and SOA, the new model reduces expenses, optimizes resources, and provides flexibility and agility to the infrastructure.
Web Technology For Insurance
Web Technology For Insurance
Insurance & Technology Videos  |  7/17/2008  | 
..
A Tour of Aviva USA's Second Life island
A Tour of Aviva USA's Second Life island
Insurance & Technology Videos  |  7/17/2008  | 
Take a video tour of Aviva USA's island in Second Life, an online, virtual world that the insurer is leveraging to reach and recruit younger agents.
Trumbull Services: Attracting Better Agents
Trumbull Services: Attracting Better Agents
Insurance & Technology Videos  |  7/17/2008  | 
Carriers Have Many Ways Of Making Agents More Effective
E-Commerce Challenges
E-Commerce Challenges
Insurance & Technology Videos  |  7/17/2008  | 
Linda Dodson, AVP, E-Business Manager, Chubb, speaks with Insurance & Technology Executive Editor Anthony O’Donnell
Leveraging the ACORD Capability Model
Leveraging the ACORD Capability Model
Insurance & Technology Videos  |  7/17/2008  | 
BA Scott, AVP, New York Life; Deb Smallwood, co-founder, Smallwood Maike Associates; Frank Neugebauer, senior enterprise architect, ACORD; and Anthony O’Donnell, Executive Editor, Insurance & Technology
Trends in Distribution and Customer Focus
Trends in Distribution and Customer Focus
Insurance & Technology Videos  |  7/17/2008  | 
Alvito Vaz, IT Director, Progressive Group, speaks with Kathy Burger, Editorial Director, Insurance & Technology
Business Continuity Planning at The Hartford
Business Continuity Planning at The Hartford
Insurance & Technology Videos  |  7/17/2008  | 
The Hartford’s Keven Busque, VP of automation technology services, and D. Michael O’Connor, CIO, Small Commercial Insurance, about business continuity planning (BCP) strategies and business drivers at The Hartford
Accelerate your market speed
Accelerate your market speed
Insurance & Technology Videos  |  7/17/2008  | 
Accelerate your market speed using today's next-gen policy administration solutions
Mastering Multi-Channel Distribution
Mastering Multi-Channel Distribution
Insurance & Technology Videos  |  7/16/2008  | 
ACORD LOMA Forum 2007
Video: A Tour of Aviva USA's Second Life Island
News  |  7/15/2008  | 
A few weeks ago in this space, I wrote about innovation and the work Aviva USA has done inside the virtual world of Second Life. And while my subsequent article on the project is, no doubt, a perfectly written and extremely informative piece of staggering genius, reading about Second Life can only te
Rethinking Policy Admin Replacement
News  |  7/15/2008  | 
Despite the welcome availability of newer systems built on more open architecture, the industry mindset is still stuck on the "monolithic" mode. Carrier business and IT execs still think in terms of policy administration rather than the specific capabilities they need.
Nationwide Insurance Signs Jacada
News  |  7/15/2008  | 
Nationwide Insurance has signed its second material contract with Jacada.
Insurance Customers’ Perceptions of Experience, Performance Really Matters -- for Better and for Worse
Commentary  |  7/11/2008  | 
Property/casualty insurers rank relatively high on Forrester Research's fifth annual consumer advocacy scorecard, but carriers should be concerned about consumers' perceptions of financial institutions' customer advocacy.
Enterprise Content Management: Insurers Aim to Connect the Silos
News  |  7/11/2008  | 
A project-oriented approach to enterprise content management has solved immediate needs for many insurers. Now, the paradigm is shifting.
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