News & Commentary
Content posted in August 2004
Executive Closeup
News  |  8/26/2004  | 
Bernaski Heads Hartford P&C Tech; CFO to CIO Transition
Executive News
News  |  8/26/2004  | 
USAA CHANGE; CIGNA EXEC; JARAMILLO PROMOTED; EPOLICY VP; HARTFORD P&C EVP
Product & Services Showcase
News  |  8/26/2004  | 
Business Intelligence - Thazar; Admin Systems - Fiserv; Cluster Service - NSI Software Inc.; Product Management - Duck Creek; Investment Mgmt. - Alphai; Rules Engine - Health Management Online; Remote Diagnostics - Panasonic; CAT Management- EQECAT; Scanner - Fujitsu;
The Little Carrier That Could
News  |  8/26/2004  | 
Although its IT staff has only 22 members, Texas Life builds most of its capabilities in-house.
The Next Generation Numbers Game
News  |  8/26/2004  | 
Increasing sensitivity to compliance and cost issues is resulting in a renewed focus on back-end systems.
Filter Out the Frauds
News  |  8/26/2004  | 
Health insurers fight back against fake claims with fraud-detection software.
Smart Payment Options
News  |  8/26/2004  | 
Card payments promise to increase consumer convenience and streamline transaction processing, but for insurers, they represent a new business - with new technology challenges.
Beginning At the End
News  |  8/26/2004  | 
For private health insurance to survive, the industry must rebuild its operating model, starting with the consumer, says Michael Battaglia, Chief Consumer Officer, Humana.
EMR Initiative: BCBSMA Steals a March
News  |  8/25/2004  | 
One Massachusetts community is going find out if electronic medical records really can deliver revolutionary improvements in the quality and cost of healthcare.
Health Insurance Transformation
News  |  8/25/2004  | 
In order to maintain its own fiscal health, the health insurance industry must build the technology and processes needed to meet consumerism's demands.
Hey! Where ’Ya Going?
News  |  8/25/2004  | 
In regard to rate quote, application and mission-critical process abandoners, the most frequent question is: Why are so many users leaving after the first page of the process?
Pilgrim’s Progress: A Long-Term View of Insurance Automation
News  |  8/25/2004  | 
TowerGroup's Jamie Bisker discusses the roles of cultural inertia, standards and flexible architectures in IT departments.
Improving IT Management Practices: Level Setting With CMM?
News  |  8/25/2004  | 
Thirty-five percent of insurance companies recently publicized their commitments to CMM, the Capability Maturity Model, which is a set of maturity and capability standards maintained by the Software Engineering Institute (SEI) at Carnegie-Mellon University.
Investing for the Future
News  |  8/25/2004  | 
Not burdened by legacy baggage, Vittorio Severino, Hartford Life's CIO and SVP, can spend his energy on emerging technologies.
Westhill Answers The Call
News  |  8/25/2004  | 
Motorcycle insurer archives call center activity with ASC solution to boost training capabilities and resolve disputes.
For Berkshire Life, All Systems Are Go
News  |  8/25/2004  | 
The decision to optimize its existing information technology investments was not a hard one for Berkshire Life
USFL Gets in Touch With Its Parent
News  |  8/25/2004  | 
Whitehill Technologies helps life insurer deliver producer commission extract information via ACORD XMLife.
Extinguishing Spam Flare-ups
News  |  8/25/2004  | 
After several false starts, United Fire & Casualty finds success with MX Logic's Email Defense Service.
Enterprise Decision Manager
News  |  8/25/2004  | 
Fair Isaac launched Enterprise Decision Manager, which the vendor says is the first software that combines predictive analytics, business rules and business-user control into a single platform for enterprise decision management.
Spreading the Word
News  |  8/25/2004  | 
Mass Mutual uses Web tools to educate about disability insurance.
Alliances & Partnerships
News  |  8/25/2004  | 
RENTAL CARS; HDM TEAMS WITH TAWPI; FNF ACQUIRES GEOTRAC; FACETIME EXPANDS; CYBERGUARD/INTEL DEAL
Esurance Goes Paperless
News  |  8/25/2004  | 
To make its claims operation paperless, San Francisco-based Esurance ($116 million in premium) licensed Optical Image Technology's (OIT; State College, Pa.) DocFinity Suite of products.
http://www.informationweek.com/
News  |  8/25/2004  | 
Many carriers say their systems don't support their knowledge bases.
Cyber News
News  |  8/25/2004  | 
LUMENOS/EMPIRE DEAL; MANULIFE IMPROVEMENTS; TRAVEL INSURANCE; EZCHECK, RDM TEAM
Scoring Discrepency
News  |  8/19/2004  | 
PCI opposes NAIC's recommendations on use of credit scores.
New Contracts
News  |  8/19/2004  | 
PRESERVER/AGO DEAL; MERRILL PICKS LIS; HIGHMARK TAPS CMSI; CYBERSETTLE/CNA; ALLENBROOK/PHOENIX; SOLCORP WIN
November Elections Offer Mixed Bag
News  |  8/19/2004  | 
A Democratic victory is more likely than a GOP win to result in a need for greater investment in technology related to privacy and security concerns.
Too Close to Home
Commentary  |  8/19/2004  | 
There has been an ongoing, long-term struggle within the insurance industry against cultures, business/management structures and mind-sets that resist change, cooperation and new perspectives.
INSURANCE VALUE THROUGH TECHNOLOGY, PART IV: Infrastructure Optimization
News  |  8/11/2004  | 
In this, the fourth in a series of four articles, David Holtzman, Insurance Practice Leader of BusinessEdge Solutions, discusses rationalizing voice, data and application platforms to optimize the value of infrastructure investments.
Pilgrim’s Progress: A Long-Term View of Insurance Automation, Part I
News  |  8/11/2004  | 
TowerGroup's Jamie Bisker asks: What impact has more than 40 years of information processing automation had on the insurance industry? One might expect significant levels of success in such a time, but simply automating existing procedures will generate some improvements, but not necessarily optimal results.
Desperately Seeking SEMCI
News  |  8/11/2004  | 
Does SEMCI equate to being easy to do business with? It may to some agents, but hidden costs and patterns of agent behavior cast doubt on SEMCI's status as the Holy Grail to winning agent loyalty.


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