News & Commentary
Content posted in August 2005
Katrina Batters BellSouth's Phone Service
News  |  8/30/2005  | 
Areas of the Deep South have been hit so hard by Hurricane Katrina that BellSouth doesn't even know how many phone lines were downed by the storm.
Allstate Fields Mobile Vans To Link Adjusters To HQ After Katrina
News  |  8/30/2005  | 
Wireless connections between headquarters and adjusters on the scene of the devastation help insured people get their claims resolved faster, Allstate says.
Katrina Spurs Companies To Initiate IT Backup Plans
News  |  8/30/2005  | 
Some 18 companies are using SunGard's Availability Services and more than 120 customers have put the company on notice that they might have to use SunGard facilities to relocate employees, call centers, and computers.
Customer-Focused Technology: Where’s the Return?
Commentary  |  8/24/2005  | 
Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
The Customer is Always Right: Leveraging ACORD Standards to Meet Their Expectations
News  |  8/24/2005  | 
Customer service requires information. And to get information, your systems must communicate. By enabling communication among internal and external systems using ACORD standards, you can be responsive today and into the future.
Customer Information system: Keystone of Successful CRM
News  |  8/24/2005  | 
Insurers have traditionally struggled with the implementation of major CRM systems because of the incompatibility of disparate legacy systems. However, leading-edge insurers are now turning to new CRM systems that quickly and easily integrate with numerous legacy systems.
Health Insurers’ Vendor-Buying Bender
News  |  8/17/2005  | 
In much of the insurance industry, the recent fashion among carriers has been to divest themselves of operational units whose output is not in line with an increasingly narrowly defined "core competency." But in the high-transaction volume business of health insurance, where many carriers offer business process outsourcing to other insurers, the vogue is to beef up a company's core competency by acquiring technology vendors.
UnumProvident Launches Next-Gen Enrollment Platform
News  |  8/17/2005  | 
Supplemental benefits carrier UnumProvident has begun rollout of Plane.biz, its next-generation, Web-based application that provides a common platform for enrollment for all of the work-site marketer's products and enrollment strategies.
Executive Closeup: McCarthy Focuses on Execution
News  |  8/17/2005  | 
Aetna's new CIO's priorities are improving business/technology alignment, driving excellence in delivery and managing talent in the carrier's technology organization.
Executive News
News  |  8/12/2005  | 
Bright Bridges eBiz and Ops
News  |  8/12/2005  | 
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News  |  8/12/2005  | 
Techwatch
News  |  8/12/2005  | 
Ohio Mutual Claims Gains
News  |  8/12/2005  | 
Sign on the Electronic Line
News  |  8/12/2005  | 
Effective Detective
News  |  8/12/2005  | 
Claims Quality Measures Up
News  |  8/12/2005  | 
Good Advice
News  |  8/12/2005  | 
The Compliance Challenge
News  |  8/12/2005  | 
To meet the increasing challenges of regulation, insurers' compliance departments must partner with IT to centralize efforts, deploy automation technologies and institute controls.
Building an Identity
News  |  8/12/2005  | 
Gabor Insurance relies on automation to sustain its competitive advantage - knowing when to build systems in-house.
Best Line Of Defense
News  |  8/12/2005  | 
Insurers are under immense pressure to keep their customers' identities safe. A dynamic, layered approach to security technology may provide the strongest protection.
Journey to Service-Oriented Architecture
News  |  8/12/2005  | 
Competitive differentiation in the insurance industry is like a sailboat race, according to Fred Matteson, CIO of Fireman's Fund Insurance Co. - in a given boat race, all the competitors will be in the same design class, meaning everybody has the same type of boat, the same sails and the same number of crew members.
Partnering for Success
News  |  8/12/2005  | 
Tricia Trebino, CIO, Tufts Health Plan A quick visit to Tufts Health Plan's Web site - www.tuftshealth.com - and you can see that the Waltham, Mass.-based healthcare plan with $2.3 billion in revenue is busily forging partnerships to provide ever-greater services and products to its members, employers, brokers and providers.
News  |  8/12/2005  | 
Perceptive Software's ImageNow solution helps Montana Municipal Insurance Authority reduce paper and increase efficiency.
Built to Last
News  |  8/12/2005  | 
New, rugged ThinkPad laptops withstand the rigors of the road and provide more uptime for Monumental Life Insurance agents.
My Favorite ... Way To Reconnect
News  |  8/12/2005  | 
Abandoning USB Cables for Vines And Trellises
CIOs Get Respect
News  |  8/12/2005  | 
The perception of CIOs is evolving from managers of back-office systems to executives with knowledge of business processes.
ID Theft in Regulatory Spotlight
News  |  8/12/2005  | 
Another data theft bill seeks to stem the growing tide of fraud, but some in the technology industry worry it is too strict.
/it-channel
News  |  8/12/2005  | 
Where the Dollars Are Going
News  |  8/12/2005  | 
Insurance IT spending will focus on technologies that foster interoperability across the enterprise, TowerGroup predicts.
Contract News
News  |  8/12/2005  | 
Stormy Weather
News  |  8/12/2005  | 
Hurricane Dennis causes early debut of new catastrophe management resources and underscores the need for increasingly accurate storm modeling.
Life Goes On
Commentary  |  8/12/2005  | 
Beacon Selects PCMS Atlas System
News  |  8/3/2005  | 
Beacon Insurance Group has selected Property & Casualty Management Systems' Atlas policy, claim and billing administration system to support the carrier's strategic transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.
Horizon Implements e-Prescription Apps
News  |  8/3/2005  | 
IVANS helps carrier implement Allscripts Healthcare Solutions application as part of a larger effort to encourage technology competence among physicians.
Analysis from Watchfire GomezPro: Better Customer Experience, Questionable Online Security
News  |  8/3/2005  | 
The most recent Watchfire GómezPro Insurance Carrier Scorecard revealed industry-wide trends around improving the length and relevancy of quote forms, cost-reduction initiatives and improving the contextual experience. However, the Scorecard also uncovered an uneven approach to online security, trailing the progress made in other industries.


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