News & Commentary
Content posted in August 2007
Chubb Group of Insurance Companies Performs Well With Catastrophe Response, Survey Says
News  |  8/31/2007  | 
In the most recent case, Chubb Group of Insurance Companies credits its call centers and pen-based tablet PCs for its catastrophe response effort after strong April storms in the Northeast United States.
Finance Transformation Needed, BearingPoint Survey Says
News  |  8/31/2007  | 
Technology challenges and opportunities are top of mind for financial services CFOs seeking to transform their companies finance organizations.
DRC introduces DM Assistant
News  |  8/29/2007  | 
DRC adds an automated underwriting solution to its DecisionMaker suite.
Panasonic Teams Up With Symbility
News  |  8/29/2007  | 
Symbility's software will be deployed on Panasonic's rugged Toughbook 19 tablet PCs
From the 2007 Gartner FS Technology Summit: How to Innovate
News  |  8/28/2007  | 
This afternoon, I ventured 20 blocks uptown from Insurance & Technology's offices to attend the 2007 Gartner Financial Services Technology Summit, at the New York Marriott Marquis. And contrary to popular belief, I went for more than just the free lunch. Between meetings--including a very interesting one with ITM, a player that's gaining interest amongst insurers--I was able to attend a few track sessions, namely one directed by
SOA Architectures Touting Big Wins, But Could Fail At A Large Scale
News  |  8/28/2007  | 
In my previous post, G-Man commented that SOA was a sorely overused acronym. This may be true.
Editor's Note: Alternatives to Offshoring
News  |  8/28/2007  | 
Offshore outsourcing can seem a questionable and at times very unfair practice, particularly if you've just lost your job to a cheaper counterpart overseas. Is it good policy—is it good citizenship—to sacrifice American workers to foreigners for the sake of profit?
IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer Loyalty
News  |  8/28/2007  | 
A new study from the IBM Institute for Business Value indicates that insurers need to enhance customer service and distribution channels to maintain their high levels of customer loyalty.
Offsite But Not Offshore: Promoting a Domestic Outsourcing Alternative
News  |  8/28/2007  | 
"Combining experience with youth creates a workforce that is unequivocally superior and cost competitive to any other outsourcing options," says Ed Williams, EWA.
AXA Equitable Runs Quality Assurance Pilot at Syracuse University
News  |  8/27/2007  | 
AXA Equitable draws on student talent for quality assurance testing that the carrier would rather keep onshore.
xPression 3 Launched
News  |  8/23/2007  | 
Document Sciences releases next generation customer communications management solutions suite.
Michigan Basic Chooses Insurity
News  |  8/23/2007  | 
State's FAIR Plan to use Policy Decisions, Claims Decisions and Reporting Decisions software.
Workers’ Compensation Carriers Agree: Business Intelligence, Analytics Critical To Market Success
News  |  8/15/2007  | 
Improved data management and automation of manual processes are key to helping workers' compensation carriers build share in an increasingly competitive market.
Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations
News  |  8/15/2007  | 
To improve ease of doing business with the carrier, Harleysville Insurance rolled out a new agent portal and overhauled its policy administration systems, explains Akhil Tripathi, the insurer's SVP and CIO.
Responding to Demographic Trends Takes More Than Analytics and Market Research
Commentary  |  8/15/2007  | 
As insurers invest in customer analytics and pricing optimization to improve targeted product development and speed to market, they must recognize that responding to demographic trends requires cultural insights beyond simply statistics.
Analytics Make Doing Business Easier
News  |  8/15/2007  | 
Next-generation policy admin systems that incorporate analytics in the workflow further automation and straight-through processing efforts, says David West, Research Area Director, Insurance, TowerGroup.
Insurers Upgrade Call Center Technologies To Improve Customer Experience
News  |  8/15/2007  | 
Insurers like Farmers and Esurance are changing their contact center philosophies and upgrading call center technology in an effort to improve customer satisfaction and boost customer retention.
Why You'll Respond To This Editor's Note
News  |  8/14/2007  | 
When Anthony O'Donnell's editor's note, Spitzer Schadenfreude, from our last Insurance & Technology newsletter led to some debate between readers, it got me thinking about how the emergence of the Web as a medium for news and information has increased the direct interaction between readers and content producers like editors and reporters. In fact, if
Unum Rolls Out New Integrated Product and Service Platform
News  |  8/14/2007  | 
Only a few months ago, in a 2007 Tech Savvy CEO profile, Thomas R. Watjen, president and CEO of Chattanooga, Tenn.-based employee benefits provider Unum Group (2005 assets of $51.9 billion) described Simply Unum. A new operating platform, Simply Unum was a project two years in the making that, Watjen said,
Goodstein Runs AXA Incubator
News  |  8/13/2007  | 
"We're trying to replicate the best and most unique concepts we see, whether within the insurance industry or outside it." says Barbara Goodstein, AXA Equitable.
AHIP Looks to Standardize Personal Health Records
News  |  8/10/2007  | 
America's Health Insurance Plans (AHIP) has taken steps to standardize key data elements within Personal Health Records, making them more portable for consumers.
Legacy Systems Yield To Modern Technologies
News  |  8/10/2007  | 
As newer technology systems continue to prove their worth, rationales and approaches to moving away from legacy, mainframe-based policy administration systems are waning.
Bob Wilkes Transforms CSAA’s Field Presence
News  |  8/10/2007  | 
California State Automobile Association (CSAA) Chief Delivery Officer Bob Wilkes talks about his current focus on transforming the carrier's call centers, as well as discussing changes in the carrier's data strategy and its market outreach to other AAA organizations.
Adriatic Insurance Implements Maple Technologies’ Aspire
News  |  8/10/2007  | 
Maple Technologies met Adriatic's requirements for replacing a legacy policy admin system that depended on the knowledge of one person.
Infinity Insurance Deploys Top Layer Networks IPS
News  |  8/10/2007  | 
Infinity plugs in Top Layer's IPS and unmasks the source of network disruptions.
Allianz Life’s IT Group Supports Company’s Customer Focus Enhancements, Suitability Initiative
News  |  8/10/2007  | 
Allianz Life's IT group supports the company's customer focus enhancements and suitability initiative with some help from NaviSys Front Office.
Delta Dental of Illinois Delivers Web-Based Self-Service Reports
News  |  8/10/2007  | 
Delta Dental of Illinois seeks to hone its competitive edge in a tough market by delivering self-service report request functionality that can deliver reports that formerly took several days within an hour.
How Much Is Insurers' Tech Awareness Behind The Push For An OFC?
News  |  8/3/2007  | 
Not surprisingly, there has been a lot of official support and approval from both carriers and industry groups for the bipartisan House version (H.R. 3200) of the 2007 National Insurance Act that was introduced last week by Representatives Melissa Bean (D-Ill.) and Ed Royce (R-Cal.). With the presentation of this companion legislation to S.40, authored by Senators Tim Johnson (D-S.D.) and
It Looks Like An Inside Job
News  |  8/3/2007  | 
In this industry, we do a good job of creating security within our applications. But what are we doing about securing the systems themselves?
Skywire Software/Whitehill Deal Makes Sense in Today's Insurance Technology Environment
News  |  8/1/2007  | 
The insurance software landscape keeps changing, with the August 1 announcement that Frisco, Texas-based Skywire Software will acquire Whitehill Technologies. Although I had not heard any previous hints or rumors about this deal, the news was somehow unsurprising and logical.


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