News & Commentary
Content posted in August 2010
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Tokio Marine Management, Ocean Life Insurance Tap Mastek
News  |  8/31/2010  | 
The U.S. P&C carrier has gone live on the STG Billing product, and Bankok-based Ocean Life will implement Mastek's ElixirAsia enterprise policy administration solution across all its lines of business.
Missouri Employers Mutual Adds Guidewire Policy Admin and Billing Services
News  |  8/31/2010  | 
The company adds Insurance Suite components PolicyCenter and BillingCenter to its existing deployment of ClaimCenter.
USAA Selects Honk For Social Initiative
News  |  8/31/2010  | 
The San Francisco-based company will allow USAA customers to read and write vehicle reviews when using the carrier's car buying service.
HealthInfoNet Selects Health Language as Technology Partner for Maine Information Exchange
News  |  8/30/2010  | 
The exchange is moving from a two-year pilot to a full-state implementation.
Dallas National Insurance to Implement Maximum Processing's Stingray System
News  |  8/30/2010  | 
The carrier noted earlier this month it would transition to a new policy admin platform.
Ebix Acquires A.D.A.M. in $66 Million Deal
News  |  8/30/2010  | 
The companies say they expect to become an leading health information and services exchange player post-merger.
Hurricane Earl to Intensify to Category Three Hurricane
News  |  8/30/2010  | 
The storm will strike the Virgin Islands later today and has the potential to affect the U.S. mainland, with North Carolina at greatest risk.
Futurity First's New CIO Looking at Web Services
News  |  8/29/2010  | 
Futurity First CIO Keith Raymond says shoring up the company's web presence is one of his top goals.
Vienna Insurance Manages SAP Implementation with CAST
News  |  8/29/2010  | 
Vienna Insurance Group uses an application intelligence program from CAST to manage an ever-growing team of developers and the code they create.
MMG Leverages Comparative Rating Solutions to Drive Growth
News  |  8/27/2010  | 
Maine Mutual Group powers growth by building out a service-oriented architecture and providing its independent agent network with comparative rating engines.
What Insurers Can Learn from Barnes & Noble's Recent Struggles
Commentary  |  8/27/2010  | 
As the giant bookseller learned, scale and efficiency will always provide advantages, but increasingly they are trumped by market insight and the ability to transform.
5 Hot Outsourcing Markets
News  |  8/27/2010  | 
While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business.
Executing on an Effective Location Strategy
News  |  8/27/2010  | 
An effective global sourcing strategy requires far more than focusing on labor rates and labor arbitrage, argues Howard Rubin, founder of Rubin Worldwide.
Insurers Expand Views On What Can Be Sourced Externally
News  |  8/27/2010  | 
Economic pressures, evolving technology and increasing comfort with partner management are combining to force insurance executives to expand their views of what can be sourced externally.
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers
News  |  8/27/2010  | 
Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner, according to Karen Furtado, SMA Strategy Meets Action.
MarketStance Launches New Web site
News  |  8/27/2010  | 
The new site offers "seamless integration" with the existing suite of MarketStance Online products, the company says.
Crawford, CEI Partner on Managed Repair Programs
News  |  8/27/2010  | 
A major goal of the partnership is to increase policyholder retention for smaller insurance clients, the companies say.
KnightBrook, Beazley Sign Unirisx
News  |  8/27/2010  | 
The provider of software-as-a-service policy, claims and billing platforms adds one American and one British client.
TriZetto Acquires BPO Company Tela Sourcing
News  |  8/26/2010  | 
The company cited healthcare reform as a driver in its strategic decision to acquire Tela, which specializes in that industry segment.
Forewarned Is Forearmed: FSA Fines Zurich Insurance for Customer Data Breach
News  |  8/25/2010  | 
With all the focus on stress tests, Dodd-Frank, Basel III and other manifestations of financial services regulatory reform, some institutions might have put concerns about privacy and the security of customer information on the back burner.
Alfa Mutual Leverages Cover-All Relationship for Church Product
News  |  8/25/2010  | 
Alfa used Cover-All's NexGen Custom Product Framework to develop the product, which combines liability and property coverage for churches in Alabama, Georgia and Mississippi.
APWU Health Plan Implements Eldorado Admin Platform
News  |  8/25/2010  | 
Javelina will help the health plan, which serves 84,000 current and former postal workers and their families, administer claims and benefits, according to a release.
American Farmers & Ranchers Mutual Deploys Content Management Products from Interactive Intelligence
News  |  8/24/2010  | 
The company is scanning and indexing about 10,000 files per week with AcroSoft Documents and AcroSoft ScanPlus, it says.
Humana Brings E-Prescriptions to its Home State
News  |  8/23/2010  | 
The implementation of Availity's CarePrescribe in Kentucky follows its use in Florida and Texas.
State Farm Strives to Cover All Mobile Bases
News  |  8/23/2010  | 
Patty Gaumond, assistant VP of enterprise Internet solutions for State Farm, discusses what drives the P&C carrier's mobile strategy.
Tapping Analytics to Fight Internal Insurance Fraud
News  |  8/23/2010  | 
The analytical approaches discussed aid the detection of internal fraud. But the key to success of any model lies in understanding the business challenges and adopting the right analytical approach coupled with domain expertise.
BlueWave Claims System Rollout Latest Stage in Naragansett Bay’s Enterprise Systems Overhaul
News  |  8/23/2010  | 
The PipelineClaims implementation follows the implementation of corporate financial systems, a data warehouse and an agent portal as the latest phase in the Rhode Island-based carrier's APEX technology transformation.
Midwest Employers Casualty Releases Safety Suite
News  |  8/23/2010  | 
The platform is an online library of OSHA and safety resources, as well as training and online programs.
BP Learns Claims Lesson the Hard Way
Commentary  |  8/20/2010  | 
BP is discovering what insurance companies have known for years: Claims processing is hard.
Tablet Competition Good for Insurers
News  |  8/20/2010  | 
I don't have an iPad, and I don't have the patience to just go to one of New York's always-crowded Apple stores just to mess around with one that often. So, when I see someone using the device, I always find myself craning my neck to see what nifty thing that user is doing.
Dallas National Insurance Selects 4Sight Business Intelligence
News  |  8/20/2010  | 
The P&C carrier is using the vendor's platform while it transitions to a new policy administration suite, according to a release.
An Inside Look at New York Life's New Educational Website
News  |  8/19/2010  | 
Rather than push products, New York Life's new 'GuaranteesMatter' website seeks to educate consumers on the strength of mutual companies and the value of life insurance and annuities as part of a retirement strategy.
Argo Group Names Fleischer E&S Segment Chief Underwriting Officer
News  |  8/19/2010  | 
The veteran of ACE and Chubb Group will work in the company's Atlanta office.
Northwestern Mutual Launches Web Site for Physicians and Dentists
News  |  8/19/2010  | 
The goal of the DI Knowledge Center is to promote understanding of disability income insurance, the company says.
State Farm Mobile Widget Texts On Drivers' Behalf
News  |  8/19/2010  | 
The Android-only extension to the Pocket Agent application allows users to concentrate on the road instead of incoming texts, the company says.
Japan's Taiyo Life Insurance Implements IBM for Cloud Initiative
News  |  8/19/2010  | 
The Japan-based insurer, along with its technology partner T&D Information Systems, is also working on an outsourcing program.
Insurance Australia Group Selects Guidewire for Claims Management
News  |  8/19/2010  | 
The Australian insurer will first deploy ClaimCenter in a division responsible for commercial, liability and personal insurance claims.
SeeChange Taps HealthEdge for Claims, Benefits Admin
News  |  8/19/2010  | 
The company cited ease of configuration and speed-to-market potential as reasons behind adopting HealthEdge's HealthRules platform.
ING Insurance U.S. Names New CIO
News  |  8/19/2010  | 
ING Insurance U.S. Names Gary Baxter – previously from head of IT, ING U.S. Retirement Services, ING Individual Retirement, and company’s closed block of business –new CIO; he will oversee technology investments and IT operations across all U.S. business lines.
Storebrand Taps Ariba for Cloud Services
News  |  8/18/2010  | 
The Nordic life and health insurer is using Ariba Commerce Cloud to manage its internal purchasing initiatives.
MassMutual Opens Retirement Plan Online Portal
News  |  8/18/2010  | 
The site is demonstrates how the company's offerings work for interested advisors and sponsors.
Insurers Take Lead in EHR Implementation
News  |  8/18/2010  | 
With guidelines for meaningful use of electronic health records established, health insurers are offering financial and other incentives to drive provider adoption of the technologies.
HP Acquires Fortify
News  |  8/17/2010  | 
The companies will continue to develop a security analysis technology, according to a release.
Crivella West Launches BP Claims System
News  |  8/17/2010  | 
The vendor worked with Gulf-area attorneys on the platform, which it says expedites claim preparation and filing.
Geico Expands Glove Box App to Android, iPad
News  |  8/17/2010  | 
The iPad version is redesigned to take advantage of the tablet's larger screen.
Carriers Lag in Automation of Reinsurance Processing
News  |  8/16/2010  | 
Carriers lag in automation of reinsurance processing; research from Inpoint Services reveals only 32 percent of respondents use “comprehensive technology systems” to support reinsurance processing.
Capario Updates Portal, its Revenue Cycle Management Application
News  |  8/16/2010  | 
The new version helps streamline pass-through rates and speed up the revenue cycle, the company says.
PURE Launches E-Delivery for Policy and Billing with OneShield
News  |  8/16/2010  | 
The carrier integrated a third-party delivery application with its OneShield Dragon policy management platform that sends documents securely to customers' existing e-mail addresses.
Main Street America Names New SVP for Product Operations
News  |  8/16/2010  | 
Steve Peeters, former president and COO of Zurich Insurance Services, who has been with Main Street America as head of commercial lines since February, will lead the product operations unit.
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