News & Commentary
Content posted in August 2013
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The New Architecture Of How Things Are Done In Insurance
Commentary  |  8/30/2013  | 
As insurance shifts from being a risk product to a consumer product that is more usage-based, there will be dramatic changes in the way insurance is bought, sold and distributed.
Program Business: An Untapped Path to Insurance Premium Growth
Commentary  |  8/30/2013  | 
Getting into the profitable program business requires technology that provides flexibility and agility to insurance carriers.
Can Smartphones Prevent Car Crashes? Automakers Say Yes
Commentary  |  8/29/2013  | 
Honda recently demonstrated technologies that use ubiquitous smartphones to alert drivers of nearby obstacles.
How Insurers Can Use Analytics To Curb Opioid-Related Claims Fraud
News  |  8/27/2013  | 
One of the biggest opportunities for insurers to overcome the challenges of opioid-related claims fraud is the leveraging of both existing medical bill data and predictive analytics.
Selling Insurance Telematics to Commercial Fleets
News  |  8/27/2013  | 
Making the commercial sale should be as much about selling insurance cover as about big-picture risk management to mitigate uninsured losses.
The State of Social Media in Insurance: Interactions Surge
Commentary  |  8/27/2013  | 
Corporate Insight breaks down the increase in insurers' social media impact and offer explanations for the impressive follower growth.
Business Intelligence In the Cloud: ProSight Selects iPartners' BI Solution
News  |  8/27/2013  | 
ProSight Specialty Insurance will use iPartners' Business Intelligence & Data Warehouse Solution to provide enhanced business analytics and data management, common tools across the enterprise, and quick value through SaaS delivery.
United Insurance Appoints New VP and CIO
News  |  8/27/2013  | 
Andre Swenson last worked at technology solutions provider Vology, Inc.
Unraveling Legacy Thinking: 5 New Ways To Think About Insurance Technology
Commentary  |  8/26/2013  | 
Insurance executives aiming to successfully transform their businesses must challenge the old ways of thinking about IT's role and priorities.
Insurance IT Innovation: Not An Oxymoron
News  |  8/23/2013  | 
The winners of this year's Novarica Research Council Impact Awards demonstrate that insurance companies are increasingly adept at getting measurable results out of innovative IT implementations.
Insurers Take Satisfaction Hit on Sandy Claims: J.D. Power
News  |  8/23/2013  | 
While overall satisfaction with property claims is stable, policyholders were notably less satisfied with more complex Sandy claims.
The Big Picture for Insurance Tech is Changing Rapidly: 7 Key Trends
Commentary  |  8/23/2013  | 
Market pressures have, in effect, forced every insurer to become a digital insurer.
Health Insurers Having a Ball with Reform: 4 Examples
Slideshows  |  8/22/2013  | 
Some health insurance companies are betting that games will help their policyholders better understand healthcare reform.
This Is What Insurers Must Do To Sell Telematics
News  |  8/22/2013  | 
Lexis-Nexis survey reveals what consumers know, fear, and want from usage-based insurance programs.
Former Manulife Exec Named Munich Re Life CFO
News  |  8/22/2013  | 
Simon Curtis has also been a partner at Deloitte.
EMPLOYERS Promotes Claims Head to COO
News  |  8/22/2013  | 
Stephen Festa goes from chief claims officer at the workers' compensation carrier to EVP and COO.
Insurance Telematics Business Models: Beyond the Discount
News  |  8/20/2013  | 
A growing number of auto insurers are looking beyond the discount in anticipation of usage-based insurance (UBI) becoming mainstream.
Don't be Dull: 3 Elements of Innovative Insurers
Commentary  |  8/20/2013  | 
SMA founder Deb Smallwood writes that innovation is happening apace at insurers, with three key characteristics supporting the practice.
Doc Can't Take Cards? No Problem, Says United Healthcare
News  |  8/20/2013  | 
Health insurer opens billing portal that takes customer payments in a variety of ways, aiming for convenience.
Dallas National Selects Valen Analytics Platform
News  |  8/20/2013  | 
Dallas National Insurance selects a platform by Valen Analytics for underwriters.
RSA Extends Application Outsourcing Deal With Accenture
News  |  8/20/2013  | 
Agreement for development, implementation and maintenance services that was signed in 2003 now runs through 2020.
Aflac Group Insurance Gets New COO
News  |  8/19/2013  | 
Former Highmark Blue Cross Blue Shield executive Daniel Lebish is the first COO in the history of the division.
Billing Heats Up At Insurance Companies
News  |  8/19/2013  | 
The most common customer touch point in insurance is bill payment — and insurers are looking for ways to stand out from the pack in terms of the kind of billing experiences they offer.
GEICO Appoints VP of Claims
News  |  8/16/2013  | 
GEICO names Ryan West vice present of claims at the corporate headquarters office in Md.
Insurance Agents: Prepare for Direct Buyers to Return
News  |  8/16/2013  | 
The Hanover says commissioned research found a significant amount of direct buyers of insurance eventually returned to agents. Will that trend hold?
5 Keys To Countering Claims Fraud
Slideshows  |  8/16/2013  | 
Proactive use of analytics, more sophisticated Special Investigation Units and cross-industry cooperation are among the essential strategies to help insurers stay ahead of the fraudsters.
Selective Adds Information Security and Management Execs
News  |  8/15/2013  | 
The insurance company has promoted two members of its IT staff to the VP level.
Could Sirius XM be a Telematics Insurance Partner?
News  |  8/15/2013  | 
The satellite radio provider has made a big buy into vehicle telematics. Here's why its customer base could boost usage-based insurance.
Berkshire Hathaway Appoints SVP and VP for New Division
News  |  8/15/2013  | 
Berkshire Hathaway Specialty Insurance has appointed senior vice president of healthcare professional liability and vice president of construction casualty.
Kevin Hogan Rejoins AIG as Global Consumer CEO
News  |  8/14/2013  | 
The executive worked at AIG for 24 years before moving to Zurich Life in 2008.
Telematics OEMs and Insurers: Time for an Open Relationship?
News  |  8/14/2013  | 
The rise of usage-based insurance fuels concerns that car manufacturers will try to hijack the auto insurance business.
Tech Helps Lincoln Financial Producers Demystify Complex Products
News  |  8/14/2013  | 
The life insurer's aggressive adoption of technology for its field force helps those producers speed up the sales process for hybrid products.
Mobile In Health Insurance: CareFirst Ups Ante
News  |  8/14/2013  | 
CareFirst BlueCross BlueShield taps Cognizant to support its mobile technology initiatives.
3 Tips to Efficiently Execute Claims with the Cloud
Commentary  |  8/13/2013  | 
Cloud technologies can reduce the amount of time spent on locating documents and maintaining communications throughout the claims process.
American Modern Ready to Roll with Guidewire Suite
News  |  8/13/2013  | 
American Modern Insurance Company selects Guidewire's InsuranceSuite for underwriting and billing.
Insurers Must Prepare for Affordable Care Act's Data Requirements
News  |  8/12/2013  | 
To comply with ACA mandates and take advantage of its incentives, health insurers must adopt new data habits, says Oracle's director of health insurance.
6 Trends Transforming Health Insurance
News  |  8/12/2013  | 
Enhanced infrastructures, consolidation and great reliance on vendor services are among the trends SunGard sees shaping the industry four-and-a-half months out from the Jan. 1, 2014, implementation of key Obamacare provisions.
Insurance Leaders Must Collaborate to Achieve Analytics Value
Commentary  |  8/9/2013  | 
Who should be in charge of deriving business value from analytics initiative? Ultimately, accountability is a collaborative effort.
Progressive Finds Telematics a Hard Sell
Commentary  |  8/9/2013  | 
CEO Glenn Renwick says as much as 40% of its customer base is closed off to the idea of usage-based insurance.
Are Insurance Technology Vendors Meeting the Industry's Needs?
Commentary  |  8/8/2013  | 
A report from Aite Group finds insurance technology vendors strong on core systems, but lacking on next-gen technology. What does this say about the industry?
Munich Re Licenses Updated AIR Crop Insurance Models
News  |  8/8/2013  | 
AIR updates multiple peril crop insurance models for the U.S. and China, licensed by Munich Re.
Insurers Look to Claims Innovation to Survive
Commentary  |  8/7/2013  | 
Great numbers of risks are being identified, quantified, reduced and even eliminated, rendering the old model of insurance less relevant each day.
Penn National Strategizes for Simpler Billing
News  |  8/7/2013  | 
Penn National Insurance Company has adopted CEDAR Document Technologies’ Agile Communication Platform to manage billing communications with customers.
Japanese Insurer Adopts Windows Tablets
News  |  8/7/2013  | 
Meiji Yasuda Life Insurance will deploy 30,000 Fujitsu-brand Windows 8-equipped tablets to its sales force.
Insurers Focus on Helping Agents Get Faster
News  |  8/6/2013  | 
Recent implementations by Lincoln Financial Group and EMPLOYERS show insurers recognizing agents' desire to compete on processing speed.
Insurers Way Behind on Web Experience, Especially Health
News  |  8/6/2013  | 
Temkin Group finds some insurers with pretty good web experiences, but the industry still lacks overall excellent online presences. Health is farthest behind.
Implications Of The Global Systemically Important Insurers List
Commentary  |  8/6/2013  | 
Insurance companies may push back against the Financial Stability Board's designation of nine companies as G-SIIs, but history shows that even prominent firms can stumble when it comes to financial and investment management.
Is There Such A Thing As Billing Transformation?
Commentary  |  8/6/2013  | 
It's time for insurers to rethink billing. They should view billing transformation as a strategic, business-led project, with success enabled by the combination of new technology, integrated processes and consistent experiences.
MAPFRE Brings Telematics Insurance to Oregon
News  |  8/5/2013  | 
The carrier now offers usage-based insurance in two states.
6 Factors Driving Life Insurance Policy Admin Replacement
News  |  8/5/2013  | 
Product development and producer retention are among the major forces behind increased policy administration replacement activity among life, health, and annuity insurers, according to Novarica.
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