News & Commentary
Content posted in September 2013
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Process Optimization: P&C Insurers Must Work Backwards to Move Forwards
Commentary  |  9/30/2013  | 
P&C carriers can gain immediate benefits from process optimization, including increased productivity and capacity, along with improved cost control and risk management.
Of Gas, Groceries, and Application Development: Getting Past Big Up-Front IT Costs
Commentary  |  9/27/2013  | 
Opportunities to streamline insurance processes are untapped because of outsized implementation and integration costs.
Florida Blue Appoints SVP and CFO
News  |  9/27/2013  | 
Charles Divita has been with the company since 2011.
Amerigroup Uses Biometrics For Claims
News  |  9/27/2013  | 
The BioClaim solution integrates with electronic medical records.
Torus Insurance Announces E-Commerce Division
News  |  9/27/2013  | 
The specialty insurer has appointed a single leader for all lines written through its ESCAPE portal.
Insurers Bring Need For Speed To Agent Channel
News  |  9/26/2013  | 
Insurers and their agents are developing new products and processes that meet consumers' expectations for transactional efficiency.
Improving Customer Experience In Insurance: It's Not Just About Technology
Commentary  |  9/26/2013  | 
Insurers face numerous challenges in improving the customer experience, but the technology of customer experience may not be the hardest part.
Distribution Disruption Defies Insurers, Agents
News  |  9/26/2013  | 
Customer Respect Group president Terry Golesworthy says that insurers and agents have to face the reality of changing customer demands for service.
Nationwide Financial Goes with Polaris for Claims
News  |  9/26/2013  | 
Nationwide Financial chooses new claims processing solution
3 Untapped Data Sources for Nonstandard Underwriting
Commentary  |  9/26/2013  | 
The nonstandard auto insurance market can be a profitable growth area for insurers who recognize its unique traits.
Outdated Technology Burdens Health Insurers: Study
News  |  9/26/2013  | 
An increasing number of healthcare payors say that to reach new markets, they need better technology.
Insurers Blame Tech for Clogging Health Exchange Implementation: PwC
News  |  9/25/2013  | 
Sixty-three percent of surveyed insurers told PwC that technology integration was the biggest barrier to exchange implementation.
Ingenie Warms to Self-Installed Telematics Devices
News  |  9/25/2013  | 
The company relied solely on professionally installed telematics devices before its recent launch and expansion.
Allstate Dives Into Mobile Claims Photos
News  |  9/24/2013  | 
The insurer's new QuickFoto Claims capability is available in 10 states.
BCBSNC To Better Match Patient and Provider Through Analytics
News  |  9/24/2013  | 
An Inovalon data warehouse and analytics platform powers the initiative.
AIG, Fireman's Fund Among Insurers Launching Trov Digital Locker
News  |  9/24/2013  | 
The product helps insureds stay on top of changes in their high-value collections, such as art.
Analytics Boost Customer Retention for Ohio Mutual
News  |  9/23/2013  | 
Ohio Mutual Insurance Group leverages SAS Business Analytics to significantly increase renewal premium income while simultaneously boosting policyholder retention.
3 Ways Insurers can Capture and Retain Millennials
Commentary  |  9/20/2013  | 
This group is a high use of data-rich social and mobile technology, but insurers must be transparent as well to get value from it.
Washington State Insurance Exchange Beset by Domain Squatters
Commentary  |  9/20/2013  | 
A local TV station reports that at least one opportunistic insurance broker has taken advantage of the state's lax domain registration.
6 Risk Management Realities for Insurers
Slideshows  |  9/20/2013  | 
Accenture's recently completed Global Risk Management study shows insurers' frame of mind around risk and tech.
Telematics Insurer Ingenie Crosses Pond from UK to Canada
News  |  9/19/2013  | 
The company is also targeting a new customer segment with a different product.
Most Insurance IT Budgets Rising, Analytics Hot: Novarica
News  |  9/19/2013  | 
Novarica's annual US Insurance IT Budgets and Priorities report finds carriers focused on growth enabled by analytics investment.
How Insurers Can Adopt Advanced Mobile Technology
Commentary  |  9/18/2013  | 
Mobile is more than mobile apps: Advanced cellular-based technology provides insurers with opportunities for better service and underwriting.
Former Tower Group CIO Joins MajescoMastek
News  |  9/18/2013  | 
Sal Abano, who was one of Insurance & Technology's Elite 8 insurance CIOs last year, is now an EVP at the insurance core systems vendor.
Collaboration Pays Off With Western & Southern's Web-Based Needs Analysis Tool
News  |  9/16/2013  | 
Thin client, HTML-based tool, which received a 2013 SMA Innovation in Action award, is improving sales performance and compliance.
Oregon Mutual Achieves Ratings Independence -- In the Cloud
News  |  9/16/2013  | 
Working with ClarionDoor, Oregon Mutual was able to rapidly go to market with a cloud-based rating system for personal lines auto that ends dependency on comparative raters’ manufactured rates -- an implementation that received a 2013 SMA Innovation in Action Award.
Zurich Moves to Hosted Version of SunGard Compliance Software
News  |  9/16/2013  | 
Zurich Insurance Group is using iWork Prophet Managed Hosted Services by SunGard for compliance.
4 Ways to Find the Most Valuable Policyholders
Commentary  |  9/16/2013  | 
Advanced analytics are crucial to identifying customers with the highest lifetime value.
Amica Juices Up Claims Response with Advanced Mapping
News  |  9/16/2013  | 
The implementation of a geographic information system helped the company respond quicker to increasing hail claims.
5 Initiatives Spearheaded in Great American's Innovation Lab
News  |  9/16/2013  | 
The award-winning strategy has paid dividends in the form of finding time to make quick turnarounds on critical projects, says SVP Jane Bracken.
Workforce Development: The Next Big IT Challenge
Commentary  |  9/13/2013  | 
GEICO launches Technology Development Program to recruit and develop future IT professionals; topic will be focus of discussion at upcoming InformationWeek CIO Forum at Interop New York.
Claims Innovation 101: 4 Important Concepts
Commentary  |  9/13/2013  | 
Implementing innovation in the P&C claims environment is not nearly as challenging as it seems.
Arbella Vaults Call Centers Forward
News  |  9/13/2013  | 
Replacing its legacy PBX with a digital solution by Zeacom enables Arbella Insurance to modernize its call centers cost-effectively.
If I Only Had the Nerve: Helping Insurance CIOs Manage Expectations
Commentary  |  9/12/2013  | 
Economic recovery and increases in insurance IT spending put a lot of pressure on CIOs to make up for lost time.
For Insurers, It's All About Analytics
News  |  9/12/2013  | 
Having good data analysis tools can help insurance companies run their business better.
Selective Names President and COO
News  |  9/11/2013  | 
John Marchioni, who had headed up the insurance operations division, now is responsible for IT, actuarial, and HR as well.
How Listening to Customers Helps Small Insurers Beat Big Ones
Commentary  |  9/11/2013  | 
Though more than $4 billion is spent on auto insurance marketing, mostly by big players, tech can help smaller insurers stand out and build affinity.
One-Third of North American Insurers Feel "Inadequately" Protected from Fraud: FICO
News  |  9/10/2013  | 
Premium leakage at the time of application is a major concern.
Predictive Analytics Keys Higher Commercial Insurance Prices: Studies
News  |  9/9/2013  | 
Though the sector is focused on growth and is investing in distribution, equally hot are analytics technologies that drive underwriting discipline.
Insurers: Stop Worrying and Learn to Love Smartphone Telematics
News  |  9/6/2013  | 
The industry must be proactive in adopting smartphones to power usage-based insurance programs.
Text Disablement a Gateway to UBI Adoption?
News  |  9/6/2013  | 
As insurers look for new ways to entice customers to enroll in usage-based insurance, safety is a potential angle.
Agents Ready to Embrace Insurance's New World Order
News  |  9/6/2013  | 
Insurance agents are known for being wary of new technologies, but some welcome disruption.
TransRe to Automate Risk And Compliance
News  |  9/5/2013  | 
Transatlantic Holdings, Inc. a global reinsurer, selects risk and compliance software from MetricStream.
Guardian Life Insurance Names New CIO
News  |  9/5/2013  | 
Dow Jones and News Corp veteran Dean Del Vecchio takes over the position.
Why Regulators Want Insurance Telematics to Succeed
News  |  9/5/2013  | 
An NAIC representative says that from a regulatory perspective, there's one clear reason why usage-based insurance is better for consumers.
3 Things Snapshot Has Taught Progressive
News  |  9/5/2013  | 
Progressive usage-based insurance manager Dave Pratt shared some of the insights the carrier has gleaned from its long-running Snapshot usage-based insurance program.
How Claims Data Analysis Can Help You Keep Your Customers Safe During CAT Events
Commentary  |  9/5/2013  | 
Insurers that have implemented processes to analyze their data in real-time will provide better service to customers and help keep them and their property safe before, during and after catastrophes.
American Family Makes Another Direct Move: Buys Homesite for $616 Million
News  |  9/5/2013  | 
The company says its goal is to reach a different kind of customer than its traditional agent-focused target.
Genworth Mortgage Insurance Unit Adds New CIO and COO
News  |  9/4/2013  | 
Genworth Financial has named a new COO and a new CIO to its U.S. Mortgage Insurance unit.
Insurance Innovation Mandate: It's Time to Energize, Transform & Differentiate
Commentary  |  9/3/2013  | 
Almost 90% of insurers surveyed recently by SMA say that innovation is occurring at their companies. Successfully incorporating innovation into your organization's culture starts with a vision -- knowing where you are going and working together toward that common goal.
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