News & Commentary
Latest Content tagged with Infrastructure
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Preparing Technology for New Investment Portfolios
Commentary  |  9/20/2014  | 
Insurance investment portfolios are changing. Are your technology and operations prepared?
The Multi-Channel, Multi-Device Dilemma
Commentary  |  9/17/2014  | 
How can insurers provide customers with channel interaction choices without sacrificing service excellence?
The Challenge of Analytics Integration
News  |  9/15/2014  | 
How Society Insurance adopted analytics software to improve service for its workers' compensation policyholders.
The Keys to Modernization: An Insurance-Focused Approach
Commentary  |  9/11/2014  | 
Modernization involves more than replacing a core application. It also requires insurers to address cloud, analytics, mobility, and social media.
There's No Innovation Without Execution
Commentary  |  9/10/2014  | 
Insurers are committing to process and product transformation, but it's just empty promises unless they can effectively deliver on these initiatives.
Will Apple Legitimize Mobile Payments?
News  |  9/10/2014  | 
The company announced its new mobile payments system, Apple Pay.
Why Insurers Should Pursue Big Data in the Cloud
Commentary  |  9/10/2014  | 
The economics of big data in the cloud are compelling. Insurers that invest in cloud and big data could be big winners in the knowledge industry.
System Modernization: Put Customers at the Core
News  |  9/9/2014  | 
Insurers striving to modernize their core policy administration, billing, and claims systems and processes must put customer experience at the center of these efforts.
What Comes First: Core Modernization or Innovation?
News  |  9/4/2014  | 
Insurers should expect more from new core systems than process improvement, says SMA’s Karen Furtado. How can they activate innovation in core systems?
PEMCO Boosts Efficiency and Experience with CGI
News  |  8/28/2014  | 
The rating and product configuration software will support lines of business in multiple states.
Improving Claims Management With Advanced Integration
Commentary  |  8/22/2014  | 
The technology improvements achieved through advanced integration can boost adjuster efficiency, empower better decisions, and deliver a better customer experience.
Driving Quality at Scale Through Pair Programming
Commentary  |  8/14/2014  | 
Pair programming can help development teams produce software with fewer errors and greater reliability.
Aim of Nolan/Novarica Alliance: Improve IT Investment ROI
News  |  8/11/2014  | 
Former Novarica analyst Chad Hersh joins The Nolan Company to lead an effort to help insurers gain value from their systems transformation efforts.
Sapiens Acquires KPI for Decision Management
News  |  7/30/2014  | 
Its investment will enable the enhancement of Sapiens’ end-to-end decision management solution.
Stonebridge Life Automates Medicare Supplement Sales
News  |  7/29/2014  | 
The iGO e-App tool from iPipeline will accelerate sales and improve customer service for the life insurer.
Transamerica Broadens Enrollment Options
News  |  7/25/2014  | 
Cloud-based software is used to help employers offer more product options and lessen their administrative burden.
How American Family Humanizes Online Communication
News  |  7/21/2014  | 
The insurer has deepened engagement and gained further insight on customers with software from Workface.
4,212 Reasons to Turn the Insurance Industry into a Connected Enterprise
Commentary  |  7/17/2014  | 
Hundreds of complex insurance business processes insurance companies are managed inconsistently.
West Bend Chooses Sapiens for Reinsurance
News  |  7/15/2014  | 
The solution will help West Bend better manage its reinsurance business and meet strict timelines.
American National Selects Wolters Kluwer for GRC
News  |  7/14/2014  | 
The ARC Logics solution was chosen to better manage governance, risk and compliance across the organization.
Wolverine Selects Innovation Group for Transformation Initiative
News  |  6/19/2014  | 
The mutual insurer will implement the Innovation Insurer suite as part of a company-wide business renovation.
How P&C Insurers Can Benefit from the Cloud
Commentary  |  6/16/2014  | 
By adopting cloud services, insurers can reduce operating expenses, improve productivity, enhance customer satisfaction and unlock new revenue opportunities.
How To Resolve The Security-Convenience Conundrum
Commentary  |  6/12/2014  | 
Insurers have been stymied by the challenge of balancing digital channel convenience with concerns about cyberrisks, but it doesn't have to be a trade-off.
How BCBSRI Uses E-Billing to Improve Service
News  |  5/8/2014  | 
With the onset of new healthcare mandates, an electronic payment system from ACI Worldwide simplifies billing for BCBSRI policyholders.
Settlers Life Adopts Automation for Agents
News  |  4/22/2014  | 
iPipeline's iGO software will accelerate and automate processing for producers with or without Internet access.
Southern Trust Replaces Legacy System with Accenture
News  |  4/16/2014  | 
Accenture solutions will allow Southern Trust to focus on core business practices and position for future growth.
How Amica Builds a Winning Customer Experience
News  |  4/11/2014  | 
Amica, which ranked first in Consumer Reports’ customer service survey for home insurers, discusses its effective approach.
Enhanced Decision Making Focus of Everest Re's Core Systems Strategy
News  |  4/8/2014  | 
The reinsurer's implementation of a new Xuber for Reinsurers core system will enable the company to be more competitive by improving its capabilities around data and analytics.
Zurich Canada Invests in Statistical Reporting
News  |  4/8/2014  | 
With technology from Quindell Solutions, Zurich Canada will venture into telematics, improve data quality and streamline operations.
AXA TianPing Selects Guidewire for Claims
News  |  4/4/2014  | 
The auto insurer is the first in China to implement Guidewire ClaimCenter.
A Look at CNA’s Transformation Strategy
News  |  4/2/2014  | 
The insurer plans to improve speed to market with a long-term project that will impact all business lines.
Tech Makes Room for Life Insurance for the Middle Market
News  |  4/2/2014  | 
MetLife, Securian and other life insurers are leveraging big data and distribution innovation to broaden their customer base.
Jamaica's NCBIC Expands Geographic Reach with Oracle
News  |  4/2/2014  | 
How the insurer chose a policy admin solution to lower costs, boost product development and venture into new markets.
The General Moves Claims to the Cloud
News  |  3/27/2014  | 
The auto insurer will support claims processes with a Capgemini system.
Commercial Insurers Turn Focus to Underwriting Automation
News  |  3/27/2014  | 
Research from SMA and Novarica indicates maturation in underwriting automation technology and new system investments among insurers.
American Modern to Extend Insurity Relationship
News  |  3/18/2014  | 
PolicyDecisions aims to reduce costs, automate manual processes and improve communications in the Open Lot Physical Damage line of business.
Blue KC Implements IntelliResponse for Self-Service
News  |  3/18/2014  | 
Virtual agent technology aims for a more engaging online experience for policyholders.
Admiral Group Selects Guidewire for Policy Admin and Billing
News  |  3/14/2014  | 
Admiral Group plans to improve business efficiency and speed to market with two new systems.
The 5 Biggest Challenges Facing IT Professionals
News  |  3/13/2014  | 
Almost two-thirds of executives surveyed by Protiviti report their businesses are undergoing a major IT transformation -- and with these efforts come big challenges around security, data management and new channels.
Unified Life Chooses Aldera Administrative Platform
News  |  3/13/2014  | 
The life insurer plans to improve service for employers and members.
Humana Names Chief Innovation Officer
News  |  3/7/2014  | 
Former venture capitalist Christopher Kay is charged with driving innovation that will simplify the healthcare experience.
4 Ways To Bring Your IT Infrastructure Into The 21st Century
Commentary  |  3/7/2014  | 
How can insurers modernize their IT infrastructures while still leveraging their current IT investments?
Three-Quarters of Insurers Fear Future with Current Systems
News  |  2/28/2014  | 
An overwhelming majority of insurers are concerned about their system capabilities in the face of future regulatory pressures.
Leap of Faith: Changing the Culture in Insurance Marketing to Reflect a Data Analytics Approach
Commentary  |  2/14/2014  | 
It’s one thing to talk about creating a marketing analytics foundation and turning data into insights, another to use those insights to make business decisions. But doing so is potentially a game changer.
Feds Launch Cyber Security Guidelines For US Infrastructure Providers
News  |  2/13/2014  | 
The White House released the first version of its cyber security framework for protecting critical infrastructure. But critics say these voluntary guidelines enshrine the status quo.
Customer Experience Starts With A Vision
Commentary  |  2/12/2014  | 
Designing customer experience to cover all touch points and support multiple channels is critical for insurers to create long-term brand value.
Tuscarora Wayne Chooses ISCS Policy Admin
News  |  2/5/2014  | 
The group will implement SurePower Innovation to improve user experience and facilitate enterprise growth.
How Insurers Can Bridge the Divide Between IT and Marketing
Commentary  |  1/31/2014  | 
As marketing assumes a critical role in differentiating insurers, marketing analytics provides a platform for CMOs and CIOs to work collaboratively.
Delta Dental of Michigan Names New CIO
News  |  1/27/2014  | 
Michael Anselmo leaves Narragansett Bay Insurance to join health insurer as SVP and CIO.
Insurance Tech M&A Jumped 16% In 2013: Berkery Noyes
News  |  1/23/2014  | 
The growing focus on core systems modernization and industry consolidation will drive M&A activity through 2014.
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