Insurance & Technology Top 10 Stories of 2013
The most popular stories on insurancetech.com reveal an industry focused on using next-generation technologies to improve customer interaction, claims response, fraud detection and more.
2012 Elite 8: Where Are They Now?
A continuing focus on core systems modernization and process automation, along with enabling the ongoing
shift toward digital interactions, is among the priorities of the 2012 Elite 8 honorees.
5 Keys To Countering Claims Fraud
Proactive use of analytics, more sophisticated Special Investigation Units and cross-industry cooperation are among the essential strategies to help insurers stay ahead of the fraudsters.
4 Call Center Imperatives for Insurers
Customer expectations for a consistent, interactive and real-time experience across all channels, including the call center, are rising. What must insurers do to meet these expectations?
6 Trends That Emerged At ACORD LOMA 2013
The insurance technology industry's spring conference season kicked off with this past week's 2013 ACORD LOMA Insurance Systems Forum in Las Vegas. Based on the Insurance & Technology team’s conversations with exhibitors, speakers, analysts and other attendees, here are some of the themes we can expect to see emerge this year.
What To Look For at ACORD LOMA 2013
Insurance & Technology reached out to attendees of the upcoming 2013 ACORD LOMA Insurance Systems Forum, the first of this spring's trade shows, to find out what they will be on the lookout for in Las Vegas.
A CIO’s First 100 Days: Seven Steps to Success
New York Life’s senior managing director and chief information officer in the company’s Investments Group recommends seven stages to complete a successful first 100 days, leading to longer-term success.
An Insurance CIO’s 4 Top Mobile Challenges
Peter Settel, CIO of Homesite Insurance, says that HTML5 is making insurers think hard about whether a native app or mobile website experience is best for their mobile initiatives.
3 Trends in Insurance Technology Training
As with any other IT investment, insurance technology executives need to maximize the value – in terms of time and resources, as well as expenditures for every employee training investment. However, it’s often difficult to know where training will yield the biggest bang for the buck, as well as to determine the most effective ways to deliver training. Here are some strategies CIOs should keep in mind.
What 4 Model Insurers Say About Industry Trends
Celent recognized 18 insurers with Model Insurer awards last week for their innovative use of technology. These four are early adopters of capabilities that we predict will become table stakes across insurance.
Analysts Assess Insurity's AQS Acquisition
This latest manifestation of the Hartford-based vendor's renaissance exemplifies several industry trends, including a preference for core system suites, the importance of scale and the demand for ISO rating capabilities.
The New Business Process: 4 Tech Enablers
Writing new business accurately and efficiently is critical to an insurer’s ability to grow and gain market share. How can tech enable carriers in a world of increased expectations?
P&C CEOs Speak Out on Regulation & Technology
At the recent Property/Casualty Joint Industry Forum in New York, six insurance company CEOs took the opportunity to evaluate Sandy response, debate the merits of regulation, and ruminate on the role of technology in the business. Here are some of the most interesting soundbites.
Insurance & Technology’s Top 10 Stories of 2012
Mobility and consumerization initiatives were popular themes in I&T’s most-read stories this year. But technologists also flocked to stories about the workplace, including communication tips, innovation examples and salary outlook.
Seen & Heard at I&T’s 2012 Executive Summit
Hot topics at Insurance & Technology’s recent Executive Summit in Rancho Palos Verdes, Calif., included the need to align insurance marketing and IT functions, how to overcome barriers to customer engagement, and an assessment of the insurance industry’s initial response to Superstorm Sandy (which occurred less than one week before the Executive Summit). Along with the discussion was high-level networking and I&T’s annual Elite 8 Awards Ceremony. Participants in this year’
Insurance Cloud Success Stories
Insurers that once doubted the cloud are benefiting from the competitive and economic advantages of as-a-service models -- with great results.
Go, Go, Gadget: Top Emerging Technology Tools for Insurers
The executives selected as Elite 8 2012 honorees have reached the heights of their profession by being savvy observers of the digital landscape and prudent marshals of technology. Here are some of their views on the latest and greatest enterprise solutions.
Top 9 Soundbites from the SMA Summit
Boston-based analyst firm Strategy Meets Action held its first summit this past Monday in its home city. Innovation was the watchword, with sessions focusing on how insurers can leverage five key next-generation technologies to advance the business: mobile, social media, cloud, big data/analytics, and social media. Here are some soundbites that show what's on insurers' minds when it comes to innovation.
8 Insurance Industry Impacts of Hurricane Andrew
Technology, regulation, construction and the P&C insurance industry itself all have changed since – and in some instances, because of – Hurricane Andrew, the category 5 storm that made landfall in south Florida on August 24, 1992. Here are eight ways that the catastrophe changed the way insurance companies do business.
5 Reasons Why Hurricane Andrew Still Matters
In the 20 years since Hurricane Andrew hit south Florida on August 24, 1992, there have been more damaging hurricanes and natural catastrophes, but no other event has had as much impact on the insurance industry. To kick off I&T’s special coverage of Hurricane Andrew’s 20th anniversary, here’s a look at the catastrophe and how it has changed the industry.
6 Tips for Avoiding a Social Media Debacle
Progressive's "robotweet" debacle put a spotlight on social media's importance within the insurance industry and the risk companies take if they do not implement a sound social media strategy.