5 Customer Experience Concepts Insurers Can Learn from Yahoo’s New CEO
Just because the background of Yahoo’s high-profile new CEO, former Google executive Marissa Mayer, is in engineering doesn’t mean she doesn’t have some valuable insights about customer experience and engagement. As insurers grapple with these concepts, it could be helpful to review these insights from the woman who is charged with putting them into practice at long-struggling Yahoo.
Insurance IT Salary Survey: Job Outlook Improving
Even as the economy has stumbled, insurers' confidence in growth opportunities has led to shifting staffing needs and slightly higher salaries for insurance IT staff as carriers resume large-scale projects aimed at increasing efficiency and improving the customer experience, according to the 2012 InformationWeek U.S. IT Salary Survey. Check out many of the study's other revelations and view detailed charts on topics including the long-term view of insurance IT as a career and the growing gender
What Insurers Need to Know About the Next Generation of Tablets
If, as Tom Petty sang, “The waiting is the hardest part,” then these are indeed tantalizing times for insurance IT execs and others charged with evaluating tablet device options for their workforces -- and, from an apps perspective, for their customers. In recent weeks, Google, Microsoft and Amazon all have revealed plans for new or updated tablets intended to challenge the dominance of Apple’s iPad. Reports that Apple is working on a smaller, cheaper version of the iPad sugges
Extreme Weather in the US: Is It Climate Change or a Historical Pattern?
Devastating wildfires that have destroyed at least 347 homes in Colorado and cost more than $11 million to control. A bizarre derecho storm that killed 22 people and left 4.3 million people without electricity across 10 states. Record heat across the United States. It’s highly unusual – or is it? This summer’s extreme weather has many observers pointing to climate change and global warming as the cause; others argue it’s all part of long-term weather patterns. Either way,