Content posted in August 2014
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USAA Names COO Parker Next CEO
The former head of the company's P&C business will take over following Joe Robles' 2015 retirement.
PEMCO Boosts Efficiency and Experience with CGI
The rating and product configuration software will support lines of business in multiple states.
BYOD Policy: Don't Reinvent the Wheel
Financial firms still feel overwhelmed by BYOD risks and challenges. But these can be addressed by a good policy, and the guidelines are already out there.
HealthCare.gov Names Counihan Its First CEO
Kevin Counihan, who ran Connecticut's successful state-based health insurance exchange, becomes HealthCare.gov's leader.
South Africa's Discovery Insurance Partners with U.S. Telematics Company
The insurer will use Cambridge Mobile Telematics technology in its usage-based insurance programs.
CIOs In Training: 3 Factors For Success
At Interop New York, I'll reveal some secrets about getting to -- and staying in -- the CIO's chair.
Enterprise IT Swings Back to Insourcing
Insourcing is becoming more common as businesses try to leverage newer technologies and tools to create business opportunities.
IFG Announces New President
Louis Levinson will lead the execution of a company-wide expansion strategy.
Insurers Assessing Bay Area Quake
The strongest area tremor in 25 years is spurring renewed interest in earthquake cover among Californians.
Business Continuity 2.0: We’re Gonna Need a Bigger Boat
What would happen with a long-term outage to financial systems or the nation's critical infrastructure? Businesses aren't even close to being prepared.
Xpertdoc, OneShield Announce Partnership
Their agreement will enable P&C insurers to access technologies that improve product delivery.
The BYOD Challenge
Having a policy in place to manage mobile devices used by employees for work purposes is necessary in this current day.
3 Steps To Survive The IoT Wild, Wild West
Before you charge into the Internet of Things, focus on these policy and infrastructure considerations.
Improving Claims Management With Advanced Integration
The technology improvements achieved through advanced integration can boost adjuster efficiency, empower better decisions, and deliver a better customer experience.
Driving Information Security, From Silicon Valley to Detroit
As software interacts with more and more of our daily lives, technology providers may be liable for more damages than they have in the recent past.
Big Data's Challenge: Matching Business Needs With Technology
All those bits and bytes only add up to something when they're organized, arranged, and made coherent.
Rethinking Data Center Design
With the skyrocketing number of connected devices and data processing requirements, data center operators are migrating to a new open architecture that's focused on virtualization.
Data Driven: Vehicle-To-Vehicle Communications Coming Soon
For proposed V2V safety systems to work in the real world, a free flow of data between connected cars is essential. Naturally, the devil's in the details.
5 Steps To A Healthy IT Culture
Internal politics can jeopardize the success of IT projects. Here's how to maximize morale, encourage teamwork, and foster a healthier organization.
3D Mapping Data's Future: 8 Examples
Federal agencies, academia, communities, and the private sector are collaborating on advanced US mapping data as part of the 3D Elevation Program (3DEP). Look what these maps can do.
Can Insurers Achieve Customer Engagement?
You will never truly engage the customer until they at least have a favorable impression of the company based on their experiences.
Internet Of Things: Limitless Dumb Possibilities
Many of the "improvements" to ordinary household objects promised by SmartThings, a software company just acquired by Samsung, are already available elsewhere or seem like overkill.
Gamification's Failure: A Lack Of Real Life Wins
Gamification will finally meet its promise when we can deliver a dose of the blissful productivity gamers feel, rather than just a badge.
Tech Insight: Hacking The Nest Thermostat
Researchers at Black Hat USA demonstrated how they were able to compromise a popular smart thermostat.
Driving Quality at Scale Through Pair Programming
Pair programming can help development teams produce software with fewer errors and greater reliability.
Strengthening Enterprise Security with Cyber Assessments
How Miller Insurance Services leverages holistic assessments to determine cyber risk.
Apple's Dominance Of Enterprise Mobility Slips
Android is gaining acceptance in business at the cost of Apple's iOS popularity while Microsoft languishes at the bottom.
WellPoint to Rebrand as Anthem, Inc.
The name change is intended to better reflect strategy and improve alignment between corporate and product brands.
How American National Builds Social Strength
The insurer’s new partnership with Hearsay Social is the most recent stage of its evolving communication strategy.
Talent Acquisition Low on Insurers’ Priorities
An Xchanging poll from this year’s Acord-Loma conference revealed insurers’ plans to spend little on attracting qualified employees.
5 Ways to Claim Policyholder Loyalty
Studies show the claim experience makes or breaks the relationship between insurer and insured.
Keeping Up With the Joneses in Insurance Claims
More than half of insurance carriers are planning some level of replacement of their claims system this year.
Trust is Necessary for Insurance Customer Experience
The best technologies and processes have limited value if the digital or verbal conversation isn’t based on trust.
Oracle Fires Back on Oregon Health Insurance Exchange
In a lawsuit against the state, Oracle claims it is the victim of a smear campaign designed to obscure the state's project management failures.
Solving the Rubik's Cube of Insurance IT Prioritization
The savvy CMO understands that just as brilliant marketing strategy is more complex than it appears, so is the delivery of seemingly simple implementations of IT solutions.
Aim of Nolan/Novarica Alliance: Improve IT Investment ROI
Former Novarica analyst Chad Hersh joins The Nolan Company to lead an effort to help insurers gain value from their systems transformation efforts.
Personal Lines Insurers Best-Equipped to Handle Small Biz: J.D. Power
Small business owners find personal lines insurers are best at meeting their needs than commercial-specific carriers.
The Evolution of Insurance CCM
The best CCM systems make it easy for customer-specific data to flow easily and automatically into new documents of all kinds.
5 Priorities For Chief Data Officers
IBM says 25% of Fortune 500 firms now employ CDOs, yet many don't know how to structure the role. Research reveals five imperatives.
XL Group Appoints AIG Exec as Chief Underwriting Officer
Michael LaRocca will manage underwriting for the organization’s North America Property division.
The Principal Hires CMO
Elizabeth Brady will assume her new position on September 2.
First American Names Court President
The former COO has been with the company since 1999.
CNA Names Execs for European, Canadian Businesses
Appointments include a new chief executive for CNA Europe, and president and COO for CNA Canada.
CIOs Cede Digital Transformation Ground To CMOs
With a majority of businesses realigning technology and business this year, CIOs must step up and assume an active role, according to Altimeter Group research.
American National Partners with Hearsay
The collaboration will help achieve social media compliance and improve brand strategy in local markets.
Infrastructure Takes Back Seat in Insurers' Tech Strategies: KPMG
Insurers shift their focus to customer interaction and analytics from core systems and infrastructure, according to KPMG survey.
CNA Appoints VP of Product Management
The former Liberty Mutual SVP will work to create solutions for CNA’s commercial and specialty lines.
Delta Dental Names Brand Strategy Leader
Andre Richards is responsible for development and management of the Delta Dental brand.
Unlock Twitter's Potential for Insurance Conversations
Twitter has determined there is great value in responding to the needs of consumers when they are in the midst of a specific event or crisis. The insurance industry should take notice.
White House Showcases Disaster Response Tools
Government encourages collaboration between tech, first responder communities.
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