Content tagged with Infrastructure posted in August 2005
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Katrina Batters BellSouth's Phone Service
Areas of the Deep South have been hit so hard by Hurricane Katrina that BellSouth doesn't even know how many phone lines were downed by the storm.
Allstate Fields Mobile Vans To Link Adjusters To HQ After Katrina
Wireless connections between headquarters and adjusters on the scene of the devastation help insured people get their claims resolved faster, Allstate says.
Katrina Spurs Companies To Initiate IT Backup Plans
Some 18 companies are using SunGard's Availability Services and more than 120 customers have put the company on notice that they might have to use SunGard facilities to relocate employees, call centers, and computers.
Customer-Focused Technology: Where’s the Return?
Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
UnumProvident Launches Next-Gen Enrollment Platform
Supplemental benefits carrier UnumProvident has begun rollout of Plane.biz, its next-generation, Web-based application that provides a common platform for enrollment for all of the work-site marketer's products and enrollment strategies.
The Compliance Challenge
To meet the increasing challenges of regulation, insurers' compliance departments must partner with IT to centralize efforts, deploy automation technologies and institute controls.
Journey to Service-Oriented Architecture
Competitive differentiation in the insurance industry is like a sailboat race, according to Fred Matteson, CIO of Fireman's Fund Insurance Co. - in a given boat race, all the competitors will be in the same design class, meaning everybody has the same type of boat, the same sails and the same number of crew members.
Partnering for Success
Tricia Trebino, CIO, Tufts Health Plan A quick visit to Tufts Health Plan's Web site - www.tuftshealth.com - and you can see that the Waltham, Mass.-based healthcare plan with $2.3 billion in revenue is busily forging partnerships to provide ever-greater services and products to its members, employers, brokers and providers.
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