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CRM BRIEFS
--> The Kansas City claims center of Farmers' Insurance Group is named Call Center of the Year ;
--> IBM and Siebel Systems announce an expansion of their alliance ;
--> G2X releases version 2.0 of Agility:Insurance...
DELIVERY STRATEGIES BRIEFS
--> Milliman USA and Focus Solutions
create a straight-through platform;
--> The NAIC and InSystems announce the planned integration of
SERFF with InSystems Tracker;
--> Info-One introduces VARDS Wholesaler...
INSURANCE PORTALS: THE NEXT GENERATION
The first generation of insurance portals was supposed to change the Insurance industry forever--from both B2B and B2C perspectives. But the reality is that they did not transform the industry and were, in fact, dismal failures.
Claims System To Save HB $80K
"One Step" customer service approach leads Canadian insurer to Castek's ASP solution.
New Contracts
AGO Insurance Software, Inc. announced an agreement with New York State Superintendent of Insurance; Inviva selected Systems Engineering Group's PAYOUTS
Cigna Claims Suit Un-Settled
Federal judge in Miami blocks settlement in Illinois case involving claims.
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