Content posted in September 2005
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https://www.informationweek.com/
In an effort to accommodate the growing needs of its claims department, Main Street America Group has selected Guidewire ClaimCenter as its new claims processing system.
Oracle’s Siebel Acquisition Could Benefit Insurers
Oracle's acquisition of Siebel, following on the heels of its PeopleSoft acquisition, gives the software giant greater vertical penetration -- which could lead to favorable results for insurance companies.
Messaging Reportedly Makes Financial Industry Vulnerable To Compliance Breaches
Survey findings indicate that most policy breaches are due to a misunderstanding of policy rather than malicious intent.
Standards Boost Customer Service Performance
Agents and brokers know that effective technology deployment is a key factor in increased customer satisfaction and prefer insurance carriers who can deliver "ease of doing business" to them and their customers. Adoption of electronic standards throughout the industry is making an increasing contribution in insurers' ability to do so.
InformationWeek 500 Coverage: Real-Time Service Key to Success
Insurers use automation and wireless technology to extend their services to customers and deliver them faster.
The Price Of Service
It's no secret that insurance companies (as well as many other different types of businesses) can drive down the costs of providing customer service by automating it.
Connecting With the Customer
Customer relationship management comes of age.
Profiting From a Customer-Focused Model
Transitioning to a flexible, unified enterprise architecture is the key.
Where Are They Now -- A Different Kind of Alignment
When she was with Farmers Insurance (Los Angeles) and Zurich Financial Services' (Zurich, Switzerland) European operations, one of Cecilia Claudio's preoccupations was business and technology alignment.
Executive News
McCarthy Eyes Execution; Executive News
Techwatch
Benefits Enrollment; Fraud Detection; Database Security; Payment Processing; Keystroke Encryption; CRM; Transaction Processing; Rugged Laptops
Back To Business
Location Intelligence; A Safer Safe; Automatic Improvement; Rockford Bets on Horizon; Turning Lead(s) To Gold; Get the Picture
Web Services Connection
Web services-based technology promises to help insurers extend the lives of legacy systems, lower IT maintenance costs and ease systems integration. But a lack of standards is slowing adoption.
From the Ground Up
Simplicity and restraint - and established governance processes - guide CIO Robert Asensio in building Darwin's technology infrastructure and integrating applications.
Eye of the Storm
Effectively managing risk today demands a holistic view of risk exposure. Insurers that implement processes and technologies for accurately assessing data and measuring risk across business lines and geographies before disaster strikes will weather the storm.
The Elusive Prize: Effective Cross-Selling
Though every insurer would like to capitalize on existing customer relationships to increase sales - and the technologies to enable enterprisewide data sharing are available - only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
Axcelis Cuts Jobs, Posts Loss
Kevin Murray, Executive Vice President, CIO, AXA Financial During his years as a CIO of New York-based AIG (first quarter 2005 net income of $3.68 billion), Kevin Murray learned many valuable lessons about the challenges of legacy systems integration.
New and Improved
Sompo Japan Insurance Company improves its policy administration system's ratio of maintenance cost to functionality by upgrading to Insurity's Web-based Commercial Intellisys solution.
Another Day in Paradise
To ensure that business isn't disrupted by hurricanes, Bermuda-based Max Re deploys data replication technology from XOsoft.
SOA Score
AAA Carolinas achieves rapid ROI by leveraging IBM WebSphere to tie together policy admin and document management.
Giving Back To Others
Many of us who have reached senior-level IT positions have had special people who have helped us achieve success throughout our careers.
Ounce of Prevention
Carrier implements Allscripts Healthcare Solutions application as part of effort to encourage physician technology competence.
Alliances & Partnerships
AAIS, AQS Collaboration; Jopari, DAVID Team; ISO Acquires eLIENS; Mediasurface Taps Victio; Vignette Joins Forces With Certus
When Employees Leave, Make Sure They’re Gone
New UnumProvident enrollment platform collects data in a single repository and allows customer interaction across multiple channels.
Contract News
Celtic Contracts ACS; BCBSOK Benefits From Benefitfocus; Amica Taps Guidewire; Penn Picks Fiserv; YWCHSB Selects InsureWorx
Beacon Selects PCMS Atlas System
Beacon Insurance Group (about $50 million in annual premium) selected Property & Casualty Management Systems' (PCMS; Dallas) Atlas policy, claim and billing administration system to support the Wichita Falls, Texas-based insurer's transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.
A Time to Buy
While other industry verticals divest, many health insurers are expanding their core competencies in response to increasing information demands associated with the consumer-directed healthcare trend.
Educating Consumers
Consumer-directed healthcare, a concept that has been gathering momentum over the past four or five years, now appears to be the dominant model for how health insurance coverage is designed, marketed and managed.
Top Company: What's In Capital One's Wallet?
An information-driven strategy that blends all areas of business.
Security Becomes Financial Watchword
Banks and other financial firms are using technology to make sure data doesn't fall into the wrong hands.
Mitchell International Acquires ClaimIQ
ClaimIQ adds automated best practices, predictive analysis and real-time recommendations to Mitchell claims platform.
IBM Contributes IAA Content to ACORD
Technology standards drawn from IBM's Insurance Application Architecture could help small insurance companies better compete against the industry giants.
Analysis From Watchfire GomezPro: Trend Toward Simplified Homepages
Feature-rich homepages may provide a complete overview of what the institution has to offer, but they require undue scanning and effort from the majority of customers who come online seeking to complete only one of a handful of the most common tasks.
IT Leaders Spend More, Study Says
After years of spending less on IT, world-class organizations earmark more dollars for technology to improve corporate efficiency, a new study reveals.
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