Content posted in April 2007
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Online Auto Policy Purchasing Reaches a Critical Mass
By Nathan Conz
Traditionally, auto insurers have best leveraged their Web sites by offering online rate quotes. In fact, more than half of the customers who purchased auto insurance from an agent in the past five years actually obtained a quote online. And while quoting still dominates the online landscape, insurers are now seeing some success converting those online inquiries directly into online sales.
Reston, Va.-based comScore, an Inte
Swiss Re Takes CyberComp to Texas
By Nathan Conz
Profitability can be fleeting for insurance agents when it comes to smaller workers compensation accounts.
"When we would interact with our agents, they would tell us that it was one of their single biggest issues," explains Brad Nichols, vice president and senior sales executive at Swiss Re (Armonk, N.Y.). "With the level of commission a typical agent would get on a typical small account, they just couldn't afford to spend the kind of time needed to handle the account."
CIGNA HealthCare Names Conde First CIO
Former CIGNA HealthCare's (a division of CIGNA, Philadelphia; $16.5 billion in 2006 revenue) first CIO, Conde will use that experience to support the company's portfolio of health se
The Time Is Now for Mobile Claims Technology
By Nathan Conz, Insurance & Technology
Up until now, many property and casualty insurers have been able to get by with disjointed and haphazard mobile claims technology. However, the ever-increasing customer demand for service and recent technological advances may require those insurers to change course. Carriers looking to create competitive advantage should develop enterprise mobility strategies soon, experts say.
Capital BlueCross Deploys End-to-End E-Prescribing Service
By Nathan Conz, Insurance & Technology
As the health insurance industry becomes more commoditized, more insurers are looking toward technological solutions to help provide added value to customers. In an effort to reduce errors, provide cost savings and add convenience, Capital BlueCross (Harrisburg, Pa.) is providing physician offices in Central Pennsylvania and Lehigh Valley with an electronic prescription service from
Lowenthal Hired to Transform NYMAGIC IT
By Anthony O'Donnell, Insurance & Technology
Many insurance CIOs would love the opportunity to manage a technology environment free of the burden of legacy systems. However, it's a case of "been there done that" with newly appointed CIO and senior vice president of specialty lines P&C carrier NYMAGIC (New York Marine and General Ins. Co.) Craig Lowenthal. Having had the opportunity to build from the ground up at
Managing Financial Market Risk Has Become Increasingly Difficult
With ever-changing liability mixes and investment options, management of financial market risk has become more complex than ever. To meet stringent requirements around reporting, security and accountability, insurers increasingly are implementing financial modeling tools.
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Insurers are moving from simply providing a good standard of customer service to delivering a highly consistent, personalized experience better described as customer intimacy.
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Jim Tierney, VP and CIO, ULLICO A union-owned insurance and investment holding company, ULLICO (Union Labor Life Insurance Co.) has weathered some rough times during its 80-year history. After suffering financial losses due to corporate corruption a few years ago, ULLICO ($5.5 billion in assets under management) overhauled its board and brought in new management to effect a turnaround. For Jim Tierney, VP and CIO, the turnaround continues in IT, where he is transforming the technology vision by
You've Got (too Much) Mail
After overcoming early implementation hurdles, USHealth Group solves e-mail archiving logjam and defers additional server investments.
Virtual Success
To enable worldwide growth, Beazley Group overhauls its IT infrastructure and maximizes resources by implementing virtualization technologies.
Checking the Lists
Baloise Holding leverages acumen gained in the banking industry to select Norkom's anti-money laundering solution and thwart terrorists.
Skywire Software Acquires Docucorp
Skywire's acquisition of Docucorp signals an aggressive expansion into the insurance market.
Moving Forward
Oklahoma Farmers Union Mutual selects Fiserv technology to power a transformation in support of growth and greater ease of use.
Online Compliance Data Review
The Standard's Retirement Services' new Web-based Compliance Data Review tool eases reporting for plan administrators.
Linking Up Online
Travelers reaches out to online customers through partnerships with independent agencies, including Commerce Banc Insurance Services.
Breaking New Ground
Unitrin Direct heads into uncharted territory by establishing a virtual presence in Second Life to court Web-savvy consumers.
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