Content posted in October 2004
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Insurance Evolution: Achieving Competitive Web-based Product and Service Delivery
The majority of insurers are not positioned to deploy real-time systems from a business or technical perspective, but successful deployment of the new model can result in reduced costs, improved services and increased competitiveness.
Veeper Technology -- Will It Improve the Online Experience?
State Farm and Esurance have deployed software vendor Pulse's virtual personality technology to boost customer confidence.
Offshore Blueprint: Gartner, Genworth Discuss Strategy
The first step toward outsourcing is often an admission of weakness, according to Gartner's David Furlonger, speaking at "From Blueprint to Reality," a conference held last Wednesday in New York, produced by Patni, Gartner and Genworth Financial.
Elite 8 Revisited: Where Are They Now?
Insurance & Technology catches up with Elite 8 2003 honorees.
Business Accelerator
Gary Scholten, a 2003 Elite 8 honoree, hasn't slowed down since we spoke with him last year.
Broadening Vision
Michael Connolly fosters a creative and ambitious approach to the possibilities of technology at Aetna to improve the quality and cost of healthcare.
Tactical Strategist
Allianz Life's Doug Reynolds leverages legacy systems with newer technology, while driving tighter business and IT alignment.
Transformation Expert
By changing the culture of CSAA's IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities.
Customer Advocate
UnumProvident's Bob Best works at enabling the business to think differently about its relationship with the customer.
Unifying Force
Todd Ellis combined Chubb Commercial Insurance's home office IT and operations groups into a unified, high-performance service organization.
Evangelist and Educator
The challenge of learning about - and tapping - technology's capabilities helps make the CIO job fun for Northwestern Mutual's Barbara Piehler.
Distinction and Innovation
John Chu puts his financial acumen to work in transforming the IT organization at The Hartford's P&C company from an order-taking facility into a driver of business strategy.
Triumphant Technologist
Having created the foundation for an online, real-time infrastructure, Steve Sheinheit is building technology for a single MetLife customer experience.
Proving Information Technology’s Worth
The pressure is on today's technology executives to deliver IT value, agree members of I&T's Consultants Advisory Board.
Honoring the Best in the Business
Insurance companies' technology officers have distinguished themselves in different ways as demanded by the changing times.
Digital Space
Xerox Global Services Triples Its Imaging Center
APU SOLUTIONS
Alternative Parts Inventory
ACE USA Targets Small Market
Carrier adapts large-market offerings with ACEONLINE.
A Matter of Respect
Study finds that insurers need to sharpen Web-based courtship.
Bulking Up for Retirement
Transamerica boosts service with Web site and call center improvements.
even
Insurers find a variety of ways to leverage technology to help claimants recover from the onslaught of ferocious storms.
Breaking the Mold
In the six years since Insurance & Technology introduced the annual Elite 8 Awards recognizing some of the insurance industry's most effective and visionary senior technology executives, much has changed in the world of the CIO.
Eric
New technologies, including the use of the Web, have allowed insurance companies to deploy real-time processing models without compromising business controls. But current application portfolios and technology infrastructures are not positioned to use the new technologies in a real-time, seamless process.
ISLF Coverage: The Compliance Conundrum
Regulatory compliance has traditionally been strictly a burden, but it now represents an opportunity, said Matthew Josefowicz, Celent Communications, speaking at the Insurance Standards Leadership Forum, produced by Insurance & Technology and ACORD, on September 30 in New York.
ISLF Coverage: Building With Standards
Business architecture is all about planning, and key to planning is the development of standards. That was the chief theme at the Insurance Standards Leadership Forum produced by Insurance & Technology and ACORD, on September 30 in New York.
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