Content tagged with Claims posted in January 2005
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Introducing Connected Enterprise: Tracking the Industry's Transformation
Change is coming to the insurance industry, this heavily regulated and most paper- and process-bound of industries
Improving Claims Process and Management
The claim represents a moment of truth for an insurance company -- one of the few chances when a consumer or business truly experiences the insurance product. When a claim is filed, the very reputation -- the brand -- of the carrier is at stake. For policyholders, the good news is that most claim experiences do go well. But for carriers, the daunting challenge is not only delivering prompt, fair settlements; it's managing the action behind the scenes: the typical inefficiency and high costs ass
Bringing Claims into the 21st Century
To sell insurance through independent agents, a carrier must be easy to do business with. The expansion of Internet technology meant that more and more agents were looking to do business with carriers over the Internet -- submitting applications, checking on claims status, etc. To meet this need Hastings Mutual Insurance Co. launched an initiative to provide Web-based tools to agents in select lines of business, while simultaneously beginning a workflow and document management project to streaml
Intelligent Replication
According to FCG, as many as 20 percent to 40 percent of all claims fall out of the auto adjudication process and become suspended claims pends, costing insurers as much as $2 to $5 per claim.
Future Net
AIG builds its Next Generation Network.
Intelligent Diagnosis
BusinessObjects helps medical malpractice firm The Doctors Company unite disparate systems to put critical information into the hands of business users.
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