Anthony O'Donnell

Profile of Anthony O'Donnell

Blog Posts: 2240

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.

Articles by Anthony O'Donnell
posted in March 2010

Thoughts on Distribution Management

Carriers have made significant progress in speed-to-market by implementing rules-based systems and tightening their product development capabilities. They have aggressively moved to create more tailored products marketable through more diverse channels. However, their engagement with those channels is remains challenged by the limitations of their existing distribution systems.

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DST Health Solutions Debuts Enhanced ACG System

ACG Version 9.0 builds on the success of previous releases by identifying members with chronic conditions that are at risk for low adherence to prescription regimens, poor coordination of care among primary care providers and specialists or acute hospitalization needs.

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House Vote Addresses Health Insurers' Abuses, Answers Americans' Prayers

I begin to wonder how my contacts in the health insurance industry sleep at night. Possibly their excesses and abuses leave them exhausted at the end of the day. Fortunately, whether we know what's good for us or not, the President and Congress have found a way to put an end to the tyranny of health insurers. Some things turn out to be easier than they seem.

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The Hartford Prices Share Offerings

The Hartford plans to use the net proceeds of the offerings, together with proceeds from a planned debt offering and available funds to repurchase in full the $3.4 billion of The Hartford's preferred shares issued to the U.S. Treasury Department under Treasury's Capital Purchase Program.

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PayFlex Releases New HSA

PayFlex's new custodian-agnostic product enhances flexibility and control for employers and insurers, while extending its HSA offering to any financial institution, the vendor claims

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Northwestern Mutual's CIO: IT as a Business Asset

In discussions of the contribution of IT to the insurance enterprise, it's hard not to speak in terms of IT as separate from "the business." IT is an enabler of business process after all, no matter how pervasive and strategic its role has become. Nevertheless, CIOs often insist that IT is part of the business, even as it supports it, and certainly not without reason. Tim Schaefer<

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Narragansett Bay Launches New Homeowner Web Site, Agent Portal

The enhancements fall within the company's APEX project, an agent-focused series of technical initiatives to be completed in 2001 that will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents.

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Carriers Must Put Profitability Before Growth

Companies that effectively leverage analytics to refine their ability to segment risk, have a window into the profitability of customer segments. Those who lag behind in analytic capabilities are flying blind in this respect. And not only are they less able to gauge profitability, they are more likely to be stuck with the worst risks relative to their competitors.

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OneShield Launches Customer/Employee Wiki

The vendor describes OneShield Wiki as a comprehensive source of training materials, shared documents and resources, contact information and complete documentation on its Dragon policy admin system's components, functionality and architecture.

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Communicating With the Emerging Life Insurance Buyer

There remains a large untapped life insurance and annuity market, a mass of people who really want to invest more in their future. Carriers have a special opportunity today to reach those prospects, hold their attention and make it easier for them to finally do what they think they should. What carriers can learn today by exploiting this opportunity could make a long-term difference in the way life insurance is sold - and bought.

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Striking the Right Tone Online: Style Without Offense

Frankly, I'm not looking to "built a better future" with my auto insurer, much as I might appreciate that they're trying to pollute less and give something back to communities where they make a profit. I've always considered the pursuit of happiness to be a private matter.

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Lessons from Chile and Haiti

This weekend's earthquake in Chile - following quickly on the heels of the Haiti quake - will no doubt reshape the popular appreciation of seismic risk in North America.

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Lessons In Chile's Strength

San Franciscans also live in a zone where they are reminded frequently by perceptible shaking. That is not the case in the Pacific Northwest, where seismic activity is seldom perceptible and usually associated with volcanic eruptions rather than earthquakes per se. The Chile quake should be a wake-up call to the U.S. Northwest.

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