Author
 Anthony O'Donnell
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Profile of Anthony O'Donnell

Blog Posts: 2240

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.

Articles by Anthony O'Donnell
posted in May 2008

Crosman

5/28/2008
Will a recent series of vendor acquisitions, including moves by HP and Oracle, have the power to drive further vendor consolidation?

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Is Customer Service Strategic?

5/27/2008
While C-level execs and front line customer service people agree about the importance of service to the brand, their opinions diverge notably as one moves into the details that contrast objectives and practices.

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AIG Wins With Reds in Moscow

5/22/2008
It may be that annoying ads are effective as pleasing ones. However, I can't help thinking there's some advantage in the reassuring presence of Dennis Haysbert in the Allstate ads and the Cockney charm of GEICO's gecko. Similarly, one has to believe that AIG benefits enormously not just from the frequency of exposure that comes with a brand such as Man U, but also, as in the case of Accenture's Tiger Woods ads, the association with a winner.

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ACORD/LOMA Musings

5/20/2008
From the perspective of a journalist meeting vendors and analysts, the show can't fail to be a success, and so it was for me and my colleagues at I&T. However, I also had an outstanding experience in terms of the number and rank of insurance executives I happened to see. Several were old friends but some were new people I was very happy to have the chance to meet.

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New John Hancock CIO Allan Hackney to Drive Productivity, Build Staff

5/18/2008
Hackney's strategic mandate includes development and execution of strategies that increase productivity and efficiency, improve operating risk management, and build greater technical bench strength across the John Hancock enterprise. He will also be expected to increase the value derived from the company's investment in staff, technology and service providers.

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How the NYSE Achieves Low Latency

5/14/2008
Yesterday HP and EDS confirmed that they had signed a definitive agreement under which HP will acquire EDS for approximately $13.9 billion. The transaction is expected to close in the second half of the calendar year.

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Big Vendors Affirm Insurance Opportunity

5/13/2008
As if to validate last week's Editor's Note, major horizontal vendors have demonstrated its introductory hypothesis, perhaps best summarized by the words of the notorious Willy Sutton. When asked why he robbed banks, Sutton famously replied, "That's where the money is."

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Why Tech Savvy Matters to CEOs - And To Those Who Judge Them

5/5/2008
Every once in a while, when acquaintances jocularly question the economics of a trade publication dedicated to the subject of insurance IT, I ask them to guess how much the largest insurance carriers spend annually on IT. My interlocutors typically answer, "I dunno; maybe $10 million?" I laugh in a way reminiscent of the characters responding to Dr. Evil's pathetic ransom demand in the first Austin Powers film and say, "Try again." They give their second answer, sure that this time they vastly

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CEOs Get Smart

5/5/2008
Insurance carrier CEOs have come a long way in their appreciation of the importance of IT to the success of the business. But their need to understand technology's role will only intensify in the near future.

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