Anthony O'Donnell

Profile of Anthony O'Donnell

Blog Posts: 2240

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.

Articles by Anthony O'Donnell
posted in July 2009

Obama Plan Leaves OFC an Open Question

The government's financial services regulatory reform proposal treats insurance as an afterthought, but federally driven consumer financial protection could open the door to an optional federal charter.

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Youth, Social Networking, and The "Deification of Imbecility"

However, this inexorable wave of change sweeps us along, it might be fun to cast a gimlet eye upon upon youth-driven change. At least that's what Nathan Conz - incidentally I&T's most youthful editor - seems to think. Nate offers us all a welcome friday chuckle with Late Late Show host Craig Ferguson's wry take on youth-driven commercial culture as the "deification of imbecility" and the reason "everything sucks."

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Novarica: Tech Transforming P&C Claims Amid Downturn

Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service.

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Berthiaume’s Influence Spreads at Chubb

Mark Berthiaume, Chubb Specialty Insurance's CIO since 2001, has taken on the CIO role for Chubb Commercial Insurance, in addition to stewardship of the carrier's Surety IT organization and Specialty's field operations, and responsibility for global IT strategy.

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The Claims Technology Opportunity

The one area where both growth and efficiency objectives can be pursued to maximum effect is claims. The impact of claims overshadows that of any other customer interaction. Yes, consistently poor service will undermine customer retention, but the most important interaction between carrier and customer is the claim. Claims is also a tremendous cost center, in terms of what it takes to run a claims operation as well as the impact of claims leakage.

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