Now, Voyager
5/30/2003This month's editorial about customer service and the global economy by Katherine Burger, Editorial Director.
Profile of Kathy Burger
Editorial Director Member Since: 5/8/2014Author
Blog Posts: 575
Posts: 132
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to directing the editorial strategy of both brands, Kathy is charged with the creation and development of new products, editorial supplements, special publications and live and online events including BS&T's Executive Summit, I&T's Executive Summit, Webcasts, live custom events and executive roundtables. Kathy is a frequent speaker/moderator at financial services industry conferences, and also has presented at a number of technology company user group and sales force events, as well as numerous Webcasts sponsored by industry leaders. She is a graduate of Carleton College.
Articles by Kathy Burger
posted in May 2003
posted in May 2003
This month's editorial about customer service and the global economy by Katherine Burger, Editorial Director.
CIOs AGREE--IT'S NOT JUST ABOUT TECH ANYMORE
5/21/2003Along with the budget crunch and demands for transparency and accountability, there has been a significant shift in the way IT is perceived and positioned within insurance companies.
Making Service a Competitive Weapon
5/12/2003It takes a combination of people, process and technology, according to customer service leaders who participated in the Insurance & Technology conference.
Keeping the Faith
5/2/2003This month's editorial about transforming the workplace by Katherine Burger, Editorial Director.
REALIZING THE PROMISE
5/2/2003The supplement's editorial on real-time computing by Katherine Burger, Editorial Director.
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