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Peggy Bresnick Kendler

Profile of Peggy Bresnick Kendler

Contributing Writer

Blog Posts: 311

Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered projects. In addition, she has been a regular contributor to Bank Systems & Technology since 2003 and to Insurance & Technology since 1996.

Articles by Peggy Bresnick Kendler
posted in March 2003

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IS THE CUSTOMER ALWAYS RIGHT ON SELF-SERVICE?

3/26/2003
As insurers have gradually embraced the multi-channel delivery and support model, they also have recognized that alternative channels of distribution and support do not replace traditional channels; they supplement them.

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