Fight Insurance Price Sensitivity With Social Interactions
9/16/2014Some insurers are shifting to a focus on the quality of the customers and their longer-term spending power.
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Kathy Hutson is Global Insurance Front Office Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has more than 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company.